W New York – Union Square

Centrally located, the W is a great hotel to stay at. If you have kids, it’s even better, since they’re right across the street from a Barnes and Noble (with a great kid’s section) and the Union Square playground.
The Union Square train station is a block down, and you can go almost anywhere with the trains that stop there (NQR456L).
Their lobby is chic and spacious with high ceilings. Their rooms are spacious for NYC standards and are decorated to the T. We stayed in a ‘Fantastic Suite’ and it was so comfortable for two people. The bathroom was definitely bigger than average, with a stall and a tub and was filled with tons of Bliss products. They provided plenty of towels, so there was no need to call for extra. Their beds and pillows were a dream to sleep on, and the couch was comfy as well. Their windows had ledges (on the inside) that were spacious enough to climb up and sit down on, which was definitely one of my favorite parts of the room! It was amazing to see all of downtown from my window (we were on the 20^th floor), and a great space to wind down with a book from a busy day!
The staff are friendly and extremely attentive! We’ve ordered in and even the staff there were extremely friendly. Definitely worth the visit!

I must say, I am kinda disappointed in my stay here. It is certainly in a prime location, but the noise level in the hotel is just ridiculous. I stayed here three nights and literally never slept through the night. I would be awakened by people screaming in the halls in the middle of the night around 4 a.m. and slamming doors left and right. Also, last night Sunday at around 2 or 3 am they seemed to be doing some type of construction to the building. It is just ridiculously loud. When you are walking around the city all day doing 10 to 12 miles a day, you want a place you can come back to and sleep a full nights sleep to restore yourself. Another thing, we ordered some chamomile tea from room service and it was 25 dollars! That was pretty crazy. And you pay for internet… I would never stay here again!

It’s a great location but the rooms aren’t as nice as some of the other W hotels I’ve been too. They’re pretty small and lacked a view. There is a loungy area and bar near the lobby but otherwise, you’re in New York so go out!

The W is a great spot for meetings, meals or just a drink. I’ve enjoyed their Living Room service from time to time and it is always great!

I’ve now stayed at all of the W’s in NYC, and while this one has the best location, the experience was not what I’ve come to expect of the W hotel brand. The front desk lady was super rude and not helpful. When I asked where I could find a bank, she told me that she did not know (there are banks all over the area and an atm even in the hotel), and when I came back late and asked where I could find something to eat, she insulted me in a judgmental manner and only gave me names of places that were closed. There are much better hotels in NYC with more helpful, caring staff (check out any of the Morgans Hotel Group properties, the Nolitan Hotel, the Crosby Street Hotel, the Hotel Giraffe, the Jade Hotel).

We make our annual trip to NYC and stay here if the price is right. We love the staff and the rooms itself. This is our home away from home.
On that note, one thing that we have noticed that they can improve. We have made reservations in the past with a request to our room like, wanting a shower stall instead of a tub, fridge and away from the elevator. Last trip, none of the requests were met. We paid for a Mega room and we got a ADA compliant room near the elevator, tub and we had to request a fridge in our room twice. The room that was assigned to us was not a mega room I dont think. we have stayed here every year for the last 6 years. We usually stay here for about 6 nights per trip.
Again, this is our home away from home… We will be back!

I was a little baffled at the low ratings of this hotel. I have to say that out of all the times I frequent New York (and that is quite often) and need to stay in a hotel, the W Hotel in Union Square is my favorite.
The location is unbeatable. You’re just a block from the 14^th Street subway which has the L, N, Q, R, 4, 5, 6, and 6X lines. It’s also just a few blocks from the PATH train line as well. So you can literally go anywhere in New York, making it super convenient and easy. I personally love this area because there are so many great restaurants, coffee shops, and things to do within a 5 – 10 minute walking distance.
The hotel itself is beautiful. The front desk always has some sort of beverage available (e.g. champagne, cider, infused water), and the foyer is open and has high ceilings. The rooms are great too. They’re spacious for NYC hotel standards. The beds are so comfortable and they don’t cheap out on the number of pillows. The bathrooms are large too, with an abundance of Bliss products and shower head with a consistent water flow that isn’t super powerful like they’re washing elephants or dribbling like they’re short on water. Everything in the room is clean and up-​to-​date.
I’ve never had a trouble with staff. In fact, from the doorman to the concierge, everyone’s super friendly and accommodating. Plus the hotel bar, the Irvington, isn’t too bad for food and drinks.

We had trouble the entire stay, and even when we got home. It was the coldest Valentine’s Day in over 100 years. Okay. Our room had a broken window, we were cold with the room set on 80. Call the front desk to have it fixed while we were out for dinner. The front desk was unaware if our room had been fixed or not. So we return to our room to find it even colder. The front was kind enough to get us another room. Just down the hall. Okay, that is good. Knock knock «here are your keys» and «oh, do you need help?» One would think that they would have sent help. By this time we are so cold that we decline help. We get to our new room and wait, there is a half-​drank bottle of wine and items clearly missing from the mini bar. We call IMMEDIATELY to let them know so we are not charged. The next morning as we head out, we notify the desk again that we entered our room with items clearly missing or drank from the mini bar. Checkout went smoothly. Fantastic! The concierge was to be commended for the reservations they made for us. Okay, maybe it wasn’t as bad as we thought. While driving home we checked the bank statement online for discrepancies or whatnot. Lo and behold, an I identified bill for $ 58.69. Two calls to the hotel and we were told that it was a room charge for food and beverage. A third time we said that it was not ours, the gentleman on the phone says «I believe you, but I can’t do anything about it, call back tomorrow between 9 and 5».
Not impressed with this hotel, the lack of service, and follow through with complaints or concerns. Stay at the four point Sheraton, they couldn’t do enough to help us!

Excellent service. I came with my boyfriends for our anniversary from Miami. Eddie the gentleman who checks you in upgraded us to a suite at no cost! Every person was inviting and warm. The rooms were spotless. Strongly recommend

I have always loved this hotel and so have my parents. I attended college in NYC and they always stayed here while visiting me. If I can afford it (aka friends to split the price) or I have points (usually the latter); I make sure to stay here.
I love the high ceilings in the rooms — the Windows actually open (at least on the lower floors) and the rooms are bigger than most NY hotels. Walls aren’t thin. The elevators are a pain but it’s not too bad. The beds are super comfortable — like Westin — the shower is awesome and I always liked Bliss bath products.
I miss Olives but the new restaurant isn’t bad!
I would give it five stars if the woman who checked me in hadn’t been rude. Also — they gave us a handicap room which wasn’t terrible but she told me hotel was sold out and it clearly wasn’t (I checked my SPG app). I’m used to being treated pretty nice as a gold or platinum as I was last year.
Regardless — hotel is awesome — staff at front door is super friendly — will be returning again!

I had a more positive experience here than some of the reviewers on Unilocal.The room was hip and modern, and the bed was amazing. Staff was helpful, although I didn’t make any major demands. I liked the restaurant, although it was pricey.
If you’re not familiar with New York, I strongly recommend this location (and stay away from the crowds of Times Square). The 14^th St./Union Square area is surrounded by restaurants, shopping and several subway lines, and Union Square itself is bustling with activity on summer afternoons. Also, you can get from Penn Station to the W Union Square on the subway in about 15 minutes.
Although the W Downtown is still my favorite W in New York (it’s a newer building, and the lounge/​club inside is more fun), the rooms and great location will keep bringing me back to the W Union Square.

Enjoyed staying at The W in Union Square. I had a few issues but I really was able to get the management staff to help quickly.
Beware because they do try to NOT give you what you asked for when you get there– view etc., Also beware because ALOT of the rooms do not have a good view. be specific when you book this place that you want a good view.
Maid service was good, room was good size. toiletries are nice but the towels are awful. I think the W used to have better towels. Bar and restaurant is just okay– not special.
Location is pretty fabulous. I was also able to easily secure a very late check out– which i appreciated. Most places won’t give this!

I was disappointed in this hotel. While the front desk was nice, I really didn’t get any special recognition for being a 5+ year Platinum member and so my room was rather lackluster. Rooms in this hotel are what I consider standard size. Not large, but not tiny either… except the bathroom was so small. WiFi was OK, cleaning service was inconsistent in terms of when they came by, and when I had an issue with my safe, they ompletely forgot. I’ll look for another spot next time I am in the area.

We checked in late. Check-​in lady was nice, but she forgot to include a few «perks» my husband gets as a Starwood member. The bar area was nice. The rooms were a bit larger than the W on Lexington. It was clean, but never felt clean. Musty. I get that it’s an older building. I also have lower expectations from hotels in NY. The location was great though and when we return, we may stay here again.

You can definitely do better for the price. We spent close to 800 dollars a night to stay in a box of a room. The bathroom was very decadent which was nice but otherwise the room was very claustrophobic.
Though the hotel overlooks union square, we had a pretty miserable view of a brick wall across an alley.
We tried to order room service multiple times. The staff for some reason was unable to take our order and told us that they would they would call us back. They never did call us back. When called to try and place our order again the woman on the phone snapped at us. This is a ridiculously poor level of service from what should be a 4 star hotel.
The movies for rent are ridiculously priced. Renting a movie costs anywhere from 17 – 22 dollars. You could walk down the street to the movie theatre with a date and pay less.
Here’s the icing on the cake. I turned on the TV to just watch something as I fell asleep. The TV automatically starts on the hotel’s on-​demand channel. The instructions on the screen say to press the «guide» button to get live tv, which i did. For a moment before the live tv guide came on the screen, an image of a woman performing a sexual act appeared. I get that technical glitches will occur, but this is grotesquely inappropriate technical glitch.
I love new york city. There are literally hundreds of choices to chose from. The level of service is not up to par with the price. There are some basic rules of running a hotel (like not snapping at customers, or surprising them with pornography) that just don’t seem to apply here. This will most definitely be the last time I ever spend money on this hotel.

Oh BOY do I love this place! During college I came here to the lounge to study. I’ve stayed here numerous times and the rooms are great. I do not give it 5 stars because I am not a fan of how the long has been changed and the service you get depends on how you dress. The concierge service is always great though!

Studio @ W Hotel is a fabu underground bar, great for impressing hipster out of towners.

I actually thought I had left a review here last December. The W Union Square went above and beyond for me in November 2014. I rushed to New York for an unexpected trip and they fell over their feet making me comfortable. I could never repay the staff for their kindness, it was genuine and was helpful at a time of distress.
So thank you W hotel if I could I would shout to the newspapers and because of my experience I am staying at another W hotel soon, I just hope it is just as amazing.

Couldn’t ask for a better location! I have always loved the W’s in NYC and wished I knew about this place first. (I used to stay at the one on Lexington way back when)
First off, Olivia J. is amazing! We had such an awful time at a different hotel and when we walked into this hotel, it was just a completely different experience. Olivia was able to set up 2 rooms next to each other and set our expectations on when our rooms would be ready so we wouldn’t have to wait around the lounge with 2 kids. (Also, Manish from the previous hotel helped out a lot so we also have him to thank too!) Olivia was so personable and friendly and I really appreciate her trying her best to make everything better for us. I actually had to meet her in person to personally thank her for everything.
Also, David (Doorman) was so helpful and so nice. My kids loved him and even bought him a chocolate chip cookie!
The location here worked in our favor which was very close to work, so this will be our home away from home when visiting NYC. Coffee shops are just around the corner and a CVS is just a few steps away. There’s a playground in the Union Square park which is really nice to get the kids tired for bedtime. Perfect location.
I would definitely come back to this W when I’m back in NYC (hopefully that will be soon!!)
Thanks Olivia and Manish!

Living Room review: This is a decent place to stop by if you’re in Union Sq and trying to escape the crowds, heat and tourists. Sleek ‘n’ chic décor meets somewhat overpriced drinks for a classic Manhattan afternoon experience. Try the Mojito if you’re drinking, the virgin iced tea if you’re not.

Almost a 3*… But having to stare at the previous guests 4 inch hair stuck on the tile above the shower head was a bit disappointing. I actually emailed the hotel about this and got a contrite reply. Everyone makes mistakes so no biggie.
Loved the location of the hotel right on the corner of Union Square. Everything from supermarkets to restaurants are within sight. Subway line to downtown or Queens also convenient.
My room was fine minus the hair in the bathroom. I had a nice view of the square from the 12^th floor. Fitness center was a bit lacking.

Decent staff here, no complaints. The room was pretty nice and modern. The location is great. The rates were very high, but that was due to most of the city being sold out. Didn’t use any amenities on my short stay.

Room was nice but small. Not too much street noise, which was nice. Coffee decanter in lobby was frequently empty so it was a nice gesture that they sent up a Kurig to my room. Elevators broke. All of them! So the staff has to escort us through the service elevator. Poor people waiting in each floor didn’t even know they were all broken. Sloppy execution.

This review is specifically for anyone thinking about hosting a conference, with exhibitors, at this hotel. Don’t. Not unless you enjoy your customers being ripped off.
We were an exhibitor at a small conference and wanted to rent a display to show a video on our 6 foot table. For a floor standing 50″ display, for one and half days, the hotel wanted to charge $ 3159! I mean I know it’s New York, but in what world is that even remotely reasonable?
After I pushed back, it suddenly dropped $ 1000 — the price for a 40″ but they were willing to do it for this price. So generous!
After I pushed back again, they offered me a desktop 32″ display for the bargain price $ 1360.
I told them to forget it, that I would just bring a small display of my own and use that. I was then told that due to union regulations, I couldn’t do that, and that if I did, i would be charged «shadow labor» at $ 135/​hour and there was a minimum time of 8 hours.
So now we’re at $ 1080 for nothing, literally they weren’t being asked to do anything, not even plug it in.
They then proceeded to police the set up day and inform other exhibitors, who had not had the pleasure of this ridiculous exchange of emails, that they would be charged the same amount if they took the display out of their box. Others, faced with the same predicament forked out the $ 3K — so at least they got to make some money.
Look, I’m no expert, and while I am sure union regulations have helped remove a great deal of illegal and unfair treatment of hotel workers, I am pretty sure they weren’t put into place to fleece companies, that have already spent thousands of dollars to exhibit at events, to be ripped off by greedy hotel chains wanting money for doing ab-​so-​lute-​ly nothing.
I hope I never have to return to this hotel, but if I do, it won’t be by choice.

Amazing location, great customer service and beautiful views of New York City.
All of my stays at the W have been exceptional. Probably the most comfortable bedding in NYC.
The valets are also great!

This is a review about the «cocktail lounge» in the lobby of the W in Union Square. My best friend and I went in last night, March 7, at around 11 – 1115 to have a nightcap. We went over to where the bar would be, and we were greeted by NOBODY. There was a row of pipe and drape up over where the bar should be, and after standing around for a couple of minutes, a man finally emerged from behind the curtain and told us that the bar is being renovated, and we can have wine and beer right here in the lounge area. He told us to have a seat and he would send a cocktail waitress right over.
We sat down. And waited.
The lone cocktail waitress, an unkempt girl with a poor attitude, was standing behind the table that had 2 tubs wrapped in tablecloths, one filled with beer, one filled with wine. As she stood there, texting away on her phone, we continued to wait for service. Did I mention we were directly in her eyesight, and she stared at me and made eye contact with me each time she looked up from her very important iMessages?
She eventually went over to the computer to put in some made up order, and my friend, not in the mood to deal with this, went over and asked to be waited on. This rude brat of a waitress yelled at my friend and told her to «hold on a couple of minutes, she’s the only one here». There were, including my friend and me, MAYBE 15 people total in the little lobby area. All you have to do is bring CANS AND BOTTLES OF BEER OVER TO PEOPLE. She begrudgingly came over, announced «she only has beer and wine», and recited the list of beers she had in a monotonous tone of voice. She then brought my friend her glass of wine, and me, my CAN of beer which she DIDNT EVEN POUR, into the smudged glass.
This sparkling ray of sunshine of a waitress continued to mope around and pout, and complain to her barback about how hard her job is, and exercised her thumbs via texting for the next hour we were there. Guess what happened when we tried to get our check? MORE GLORIOUS ATTITUDE from this entitled bitch. That is, after we managed to pry her away from her important phone to actually WAIT ON US.
It happens that I, myself, am a waitress. I have absolutely less than zero patience for rude waitstaff because I AM waitstaff. You are NEVER too busy to forget your damn manners. Because I feel so passionately about this, I went over to the front desk and asked the attendant to whom I should speak about the appalling service. The man at the desk (Matt? Mike?) told me that the restaurant and cocktail lobby are run by a group called the Gerber Group, and that they are not affiliated with them in any way. Well, guess what Matt or Mike? They’re in your lobby. Making you look bad. And I’m writing this review about YOUR hotel. Matt/​Mike pretended to go and look for the restaurant manager and lo and behold, came back to tell me he couldn’t find anyone for me to speak to about this. Well, I found a place to talk about it.
I live in New York. If for some reason this Gerber Group and the W hotel think that rude incompetent service from a dirty looking brat is representative of what New York has to offer, they should check themselves. As a New Yorker I am embarrassed to think that tourists would think that this is what service is like in the city. In fact, as we were being treated like dirt, right next to us was another native New Yorker, a gentleman having a drink alone (by the way, he was HOT), who had also experienced ridiculously rude service from the same waitress.
In essence, get over yourselves, W hotel and the Gerber Group and your disgusting waitress. Needless to say I won’t be coming back, not even for the «free drink tickets» that Matt/​Mike promised us. By the way… Beer price? 8 DOLLARS. Wine price? 14 DOLLARS. BYE!!!

We had a wonderful stay here at the W. We had a mega room, which was spacious and had a nice view of the park. Very relaxing space. The room was very clean and well appointed.
Pros — nice staff; free wifi for spg members; large room with great view and lots of natural light; comfy bed; awesome location.
Cons — the fridge isn’t cold (beware) — it’s just for storing the stuff they want you to buy; the safe didn’t work; no coffee maker in the room; the walls are pretty thin and you can hear your neighbors.
For us it’s the perfect location, since we spend time in midtown as well as downtown — plus there are so many great bars and restaurants within a couple of blocks.
Definitely will stay here again.

***I’m writing this review ONLY for the lobby area «Living Room», just outside Olives Restaurant***
The W New York has an area called «The Living Room» just inside in the lobby. It’s the perfect spot for business meetings, as they have free wifi, couches, and a large communal table. Of course, you can also just come by yourself, or with friends. Keep in mind you can’t reserve the tables in advance, and they may or may not have a waiter that comes around. They have a full cocktail list (albeit pricey — it is a W hotel after all) — or if you just want coffee and tea, that’s available, too. It’s very spacious, and windows face right onto Park Avenue.

L’hôtel est très bien situé, Union Square est un quartier très actif de Manhattan.
HOTEL
Décor moderne, avec un feeling très «trendy chic»
Les chambres sont propres et relativement spacieuses pour New York, comptez 20m2 avec la salle de bain.
Lit moelleux King Size, Ipod Deck station d’écoute, douche assez grande, malgré le manqué d’un pommeau de douche indépendant. Eclairage naturel avec une luminosité faible (peut être un peu trop)
Le bar/​restaurant de l’hôtel est très fréquenté. Les plats et boissons sont vraiment pas mal mais beaucoup trop exorbitant au niveau des prix.
QUARTIER
Je crois sincèrement que c’est là que l’hôtel possède un véritable bonus.
Juste à côté de l’hôtel se trouve un deli shop et une CVS pharmacy avec tout ce que pourrait avoir besoin un voyageur occassionnel. Le meilleur? c’est ouverte 24h/​7, bienvenue en Amérique !
A savoir que la CVS Pharmacy n’est pas une pharmacie typique comme nous pouvons le penser ici en France. La bas, ils vendent du vin, de l’alcool, de la nourriture, des magazines…
Le square de Union Square est aussi vraiment sympathique à visiter durant la journée, pour se poser ou se lancer dans une partie d’échecs endiablés.
Les banques aux alentours sont très pratiques pour retirer de l’argent, mais pour en échanger.
Le métro Union Square se situe à quelques pas de l’hôtel.
PRIX
Comptez entre $ 400 et $ 600 dollars pour une chambre de base.
LES PETITS —
— Wifi non compris