Tower Cleaners

This place is HORRIBLE! The attendant was absent minded, rang up the charges incorrectly, and threw my clothes around haphazardly. Surprise surprise my order came back with minus my favorite expensive blouse. These will people lose or steal your clothing. Go somewhere else.

This place used to be great but has become terrible. First, they lost a pair of pants that I brought in for cleaning. They claimed to not know anything about it, and since I didn’t keep my receipt, there wasn’t much I could do. Realizing that one mistake in a year of service is bearable, I continued to use the store. Now, 4 weeks after they lost my pair of pants, they lost an entire load that I brought into the story (several shirts). They were unapologetic and claimed to not find this load in their systems, but I was upset enough to write my first negative review on Unilocal.What rally drove me to write this review is the extent to which they just didn’t care. This place has gone massively downhill. Don’t use it!

AMAZING! I had Chiffon skirt and blouse that got black tar on it. It was a tough job. Very honest and took their time, as to not rush the process. LOOKS BRAND NEW. couldn’t be happier. Bravo!

Came here to get a dress hemmed after reading reviews and they copped off 3 inches too much. Not at all what we had talked about or where the pins where located when I left. Not to mention, the outer tulle layer was cut unevenly and has tons of snags in it. DO NOT COME HERE for alterations.

I have used Tower for 3+ years, since I moved to FiDi in February 2011. They have never lost an item of mine, never shrunk an item, always delivered to me timely or called me if it was gonna be a day late, and gotten stains out of everything, from oily sunscreen to ink. I highly recommend them.

I kept going to tower because of convenience, but I always felt they were overpriced. Now that they have lost a very expensive garment of mine, I won’t be going back. The owner was very nice & tried to locate it & offered free dry cleaning, but I’m worried something else will go missing. Furthermore, I have never seen so much paper & plastic & stapling to hangers. It’s a huge chore (& not to mention a waste) to just get rid of the packaging & separate it for recycling.

One of the most talented dry cleaners but too much attitude and zero customer service.
High quality but why 2 stars, because of the customer service. The guy who sits on desk needs some training on customer service. I know he doesnt do any of those drycleaning himself but at least show some concern and try and fight for your regular customers:
— I told him once that all my 15 shirts came with massive creases perhaps due to a faulty machine, he saw the pictures, he listened but no apologies. No attempt to compensate. As I needed them for business travel, I had to iron all the shirts myself to remove the creases.
— I have told him several times that if they break a button, at least try and put a new one. I understand that much of job is done by machines and some buttons will break. No attempt. I have shown him shirts that come back with missing buttons, they came back the next time again with missing buttons after I have complained.
NOT ACCEPTABLE!
As I mentioned high quality operations, but too much attitude as if none is their fault. Sorry I have to move my business to someone else.

I had my trench coat dry-​cleaned (knee length, beige) here about a month or so ago. They did a great job. There were a few stains they got out that another dry cleaning place was not able to. It cost $ 20.

Tower Cleaners has always very sufficiently cleaned our garments, and did a very good job with adjustments and hems. They have a clean and professional looking storefront, a very very friendly clerk, and is a place that I trust and recommend to anyone.
Thank you Tower!

extremely disappointing experience. numerous items came back from the laundry looking as if they hadn’t been washed at all. i brought them back. they refused to take half of them. customer service was horrible. i live in the neighborhood and haven’t had a bad experience before this, but this is enough for me to never return.

I got some stuff dry-​cleaned here and also came to get a hole in my new pants suit sewed. I was ready to pay them for the awesome 10 minute sew-​job, but the guy said it’s no charge! Definitely recommend!

I’ve never been anything but satisfied with Tower Cleaners. All of my clothes have gotten done with a one day turnaround and I’ve never had anything come back in less than perfect shape. Their taylor even fixed a ripped seam on a suit that I brought in free of charge.

In a nutshell … Tower Cleaners are the worst cleaners I’ve ever been to. My boyfriend and I have been there about 6 or 7 times, and in that period they have managed to lose clothing, refuse to reimburse us for the replacement, we’ve had to resend our clothes back on numerous occasions with stains that were not removed, and huge creases down the front of our shirts. From the other responses it seems like they are good at tailoring, but I can assure you nothing else.

Tower has done a great job with my alterations. Some of the seaming on my dresses and skirts has been complicated and the seamstress always does a fantastic job. It is more expensive than the tailoring in Chinatown (each of my dresses is usually in the $ 40+ price range), but the quality of the work is much better. Everything has always been ready on time or early, so no complaints.

Best Tailor around Wall Street.
I have all sorts of adjustments done here, from jeans to dresses. The dry cleaning is also great and they have pick up and delivery.
It’s a bit more expensive then the other places around but it’s also much much better.