The UPS Store

I always leave this particular store disappointed and frustrated. They advertise services that they’re not willing to fulfill, such as passport photos (and their attitude when you ask is infuriating). If you need anything other than a simple package drop-​off, good luck.

Congrats for making a simple process so difficult. The computer takes 15 min to print one label, and they happily charge you as they watch you wait. The guy who works here is rude and I’m sure he takes the beating from annoyed customers but at least act sympathetic.
Computer time $ 3.00.
One piece of tape $ 2.00
Worst customer service of any company — priceless

Horrible service. These guys don’t know anything and cannot help with anything. I just went here since it’s closer to my place. Big mistake!

I had a package delivered here to avoid it being stolen from my apartment building. I received an email saying it was there I walk on over and the package is missing. The employee who signed for it said he did not recieve it but just signs everything. Still no package.

Workers are always out of the store, and put a sign stating that they will be back in 10 minutes. I’m standing outside now and have been waiting for 20min … Save yourself the hassle and go to another location…

I never write Unilocal reviews but I was so incensed by my experience with this store I had to post. My nanny was flat out discriminated against in this store the other day. She asked the man working there for assistance filling out the form because she’d forgotten her glasses. He was rude and refused. She asked to use an account number. He was obnoxious to her about the fact that she would not be able to do so. Yet when a woman a different race walked in a minute later, he was sweet as sugar to her. She is a strong woman but she left very, very upset and teary about the incident. I called the store to speak with the Manager about the incident because I was concerned about how she was treated. It turns out it was the Manager who had done this to her! I realized this quickly because he immediately know the incident I was referring to. And when I asked about using the account he got snotty and obnoxious with me! I explained that it is fine to have a policy disallowing the use of accounts but that he could have just told me about it and didn’t have to be rude. I pointed out that you get more bees with honey than you do with vinegar and that if you want a customer to be a repeat customer that it would better to have a pleasant conversation. He said he didn’t care. I told him I’d be calling the corporate office as I’m sure they’d be interested to hear about him. He again said he didn’t care.
Jerome– owner of this UPS Franchise– if you are reading this– this guy has to go. He is bringing down your store and ruining your business. If you read the other reviews on Unilocal you’ll see that all of the complaints are about him as well. No one is going to come to your store if you allow this rude treatment of customers to continue.

So many negative reviews here. My experience was typical of a UPS store. This one was no different. You bring a package, they mail it. Robert helped me this evening and was very efficient and no nonsense which I can appreciate. I was in and out in less than 10 minutes. I will be back to mail several more packages at this location.

I will be walking to a further UPS store or going to FedEx from now on. The man who is always there is rude, slow, and is going to continues to lose them business. I brought a package when they opened, but they weren’t open. I came back later and they wanted to charge me $ 2 to stick one piece of tape on it. I had no wallet because I was about to go on my run. He proceeded to lecture me about how much money they lose because it’s a prepaid package. It doesn’t matter because now you lost a paying customer! A piece of tape. Really? You’re a UPS store! You are there to send out packages that require UPS service. Avoid this location at all costs!

Never open on time. On Saturdays they are supposed to be open at 10am but don’t open til after 10:30 (today I waited 40 minutes outside).

I have been to this location few times. Each time, I walk out wishing I would have gone to a FedEx shop instead. Terrible customer service, careless, and unprofessional!

Still not the warmest – or quickest – service, but adequate. They have a NOTARY: helpful to know.

Service was just meh. No one was rude but they have no ups packaging, meaning they charge for all their flimsy envelopes and they charge to tape a box. I have been to at least 10 different ups stores in different states and have never been charged for this type of service. Basically, UPS needs to take their name off the store front and just let this business function as a shipping store as they are useless as a UPS store. Would not go back nor recommend.

I have tried to look past the horrible service I get EVERY time I go to this particular UPS store, but today is the last time I will try. There are plenty of alternatives in the area, including TWO FedEx shops, and a USPS not too far away that would be happy to have my business. On with the review.
The man who always seems to be working there when I go is extremely disinterested, unhelpful, and unpleasant. He is flat out rude. I can put up with that when there is no other option, but this is not the case in UWS Manhattan!
Today I went in with a small item that I wanted to ship. I was prepared to purchase the bubble wrap, a box, and some tape. I walked in with my pulse already raised because I know to expect such rude service from this individual (I believe Robert is his name). I picked up some bubble wrap, set my item on a small area in the back of the store, and heard someone yell EXCUSE ME SIR! I turned around, and the man told me that this store only sells packing material, but you can’t pack anything there. In other words, I was told that I would be allowed to purchase the bubble wrap and a box, but I could not slide my single item into the box, seal it up with tape I would have purchased, and ship it off.
No problem! The FedEx a few blocks away is more than happy to sell me all of the materials, watch me pack it up, and sell me the service to ship it!
Another review mentioned this same individual and his attitude toward elderly folks. i watched the same thing today. When I walked in, an older woman was leaving and trying to be pleasant to the man, and he was cold as ice in return. Don’t reward this place with your business. I won’t be.

While I got my shipping needs met I found the guy there was rude. Not your blatant super rude guy but kind of irritated by the mere fact that people ask questions like, «what are the different options for shipping this.»
What made this extra excruciating is the 2 – 3 other people who came in were about 65 – 85. One woman couldn’t read the slip she had to fill out & the guy have her such grief, made a scene before he he finally filled it out himself.
I was really shocked.

One star for the UPS Corp, because I can’t do zero. Fortune to ship stuff with them! $ 180 for two boxes and bubble wrap for a single light-​weight canvas picture. $ 500 for a flat screen tv! And going Ground. Also, UPS has stiffed me on a home pick up in NYC, one in Colorado, and have left packages out in the snow instead of placing on the covered porch. No phone calls to warn me even though the contact number was clearly on the packages! Ugh. Switching to FedEx.

It’s not the first time, but the man that is there working regularly is pretty nasty. He is sarcastic to any question you may ask, with an attitude too. I will avoid doing business there from now on.
I asked for a small piece of tape to finish packing the top side of the box and he charged me $ 2.seriously, that’s not what bothered me at all, this maybe ups policy, but having that with an attitude?
He Refused to help putting in the sticky sleeve the label with which I was having trouble because my sight is not good.
And at last… He never answers to a Thank You from the customer on the way out!
Absolutely terrible service!

I see some bad reviews for this business can’t relate. I’ve had nothing but the best service since we starting using this location for mail services. The staff is quick and friendly.

Terrible service, particularly for a small shop. The concept that the customer is right doesn’t exist here.
UPS mistakenly delivered a package here, instead of to my apartment, and so I had to come here to pick it up.
The guy (heavily bearded; maybe the only one ever there?) would not release it to me unless I forked over $ 10 for «holding it for me.» Or else, he would gladly have them take it back and put it back out for delivery.
Right. For a service I neither wanted, nor signed up for. Which should be very clear, since there is no record of me having requested it be sent there in the first place.
I’m standing there, looking at the package, in disbelief. (Thought for sure I was going to wind up on a reality show where they push people to the brink of idiocy to see how they react.)
So after a few minutes of such nonsensical banter, a UPS delivery man walks in for pickups, and I ask if the bearded guy can simply hand him my package. So that, you know, the delivery man can hand it to me. «Nope, sorry, that’s not the way it works. You have to call UPS.»
I’m looking at two guys with UPS shirts on, who want no responsibility for the problem — don’t want to give this thing to me — and can’t wait to pass it on to someone else.
Now my package is going back to the warehouse to be re-​issued.
Thanks guys. Love you.

The staff here are friendly and helpful (+5 stars), but DAMN, packaging can get expensive (–2 stars)!