The North Face

I have been looking for a cute work-​appropriate rain coat for years and when I was introduced to the Laney Trench, I called the SoHo store right away. Kyle found the item for me and put it on hold and I even called back to re-​confirm the item was there before I got in the subway to make the trip there. The item was on sale and the sales professional was extremely helpful in discussing other styles and explaining the value of the item I was purchasing. I was pleased with their level of professionalism and serviceability.

I returned something in the store and the service was very bad!!! When is my turn to checkout, the cashier was UNPLEASANT and gave me ‘the look’ and looked down on me,‘wearing colored glasses’… Seriously! I’m a customer and she is only a worker. She will get fire if I complain her and at that time I’ll give her ‘the look’ and see who will win at the end! Not recommend for my friends and family and never visit again!!!

I don’t usually write too many reviews but I felt it necessary for this store. I have completely no idea what store these negative reviewers are going to but its not this store. I have been coming hear for the past few years and I have nothing but good things to say. Amy in particular has been one of the most helpful retail store associate/​managers I have ever met in my life. She is ALWAYS nice, extremely knowledgeable in all northface gear and patient/​helpful. She has helped me in every single season finding the exact item for my needs, answering every possible question and even helped me with warranty issues all in an extremely professional manner. I cannot say enough good things about her; she deserves to be promoted. I also worked with lenny who was also extremely helpful, knowledgeable and funny!
Overall the store is on the small side but their selection is pretty good and generally has the more popular items. If you have any doubts about how good this store is, walk in and ask for Amy or Lenny and I guarantee you will have a good experience.

We stopped here for the end of winter sale that north face is having currently. I have been to other north face stores and generally the staff can vary between very knowledgeable to just hired. The reason I mention this is because this winter in New York has been specially bitter and the rule of thumb of layering is great, but it would be extremely helpful to have top quality jackets to survive and finding a good jacket on a budget can be a bit of a needle in haystack situation.
This North face store has a store associate by the name of Lenny who was not only very knowledgeable but also very helpful in finding a good deal for us. He helped me pickup a very nice black jacket which I able to get at 40% off from retail. The jacket (it was the plasmastic north face) was so warm that my dad actually ordered the same one!
Highly recommend anyone to visit this spot.

My experience here the other day was a mixed bag. While the young female sales associate I talked to was very thoughtful and helpful, the security guard at the front of the store eyed me like a common criminal. I am a 40 year-​old female software developer at the NY Times. I don’t think I fit the stereotype of a shoplifter, but by the way the guard was eyeing me you’d think he’d have me convicted and thrown into jail. Hyper-​policing of customers makes for a bad shopping experience. I won’t be coming back.

I’ve come to the conclusion that when you expect something it usually doesnt happen… but when you dont plan for something… it does… huh…finally at the north face store!
North face specialize in selling winter clothing’s…for all ages… North face is great because it has the best winter jackets… the lighting in the store makes everything soooo bright… A lot of other big department store sells north face as well… usually all Store that sells north face have the similar products… really does not matter the store only because they have a set price and unless there is a sale it will be the same price… Also the north face warranty will last wherever purchased… However… if your looking for a certain type of product then get it here… I would go to the north face store only because they would have a wider selection then any other department stores!

Please avoid shopping at this location until The North Face hires competent employees that know how to provide customer service. This was the worst customer service experience that I’ve ever had in NYC and the store is poorly socked or maybe they just can’t locate items. Bought $ 300.00 boots from a competitor instead!

Friendly staff and great selection. I didn’t expect to find the jacket that I want, but they got the size and everything. Even this place is a little small, but they got the thing that I want. In general, this store have more clothing, then real camping gears and no kid clothes.

I’ve lived in New York my whole life and I have never experienced worse customer service ANYWHERE retail or in the food industry.
The manager was the worst of the bunch. I’ve never had anyone be that rude to me before. I will stick with the online store instead.

No customer service available!

For a store selling expensive merchandise, you would think there would be good customer service provided. Not so, at least based on my two recent experiences in the store. Very apathetic salesfolks…

Worst customer service, stay away

The North Face VE 25 4 Season Tent is the best tent ever created for the severe weather outdoor enthusiast. Whether you’re climbing Mount Rushmore or camping in the woods this tent will withstand the harshest elements.
Camp when the weather’s severe, and climb when it’s nice.
The North Face VE 25 Tent features top-​shelf materials and bomb-​proof construction so you and two alpine climbing partners can feel safe and secure any season of the year. Part of The North Face’s coveted Summit Series lineup, the VE 25 performs best in heinous, high-​alpine storms and can hang tough through the high winds and heaps of snow.
Athlete-​tested Summit Series designation means that The North Face created this tent for demanding pursuits in challenging environments
Super strong nylon fly has a 1500mm PU coating to repel the harshest high-​alpine weather.
Ultra-​durable floor built with reinforced nylon to withstand weeks of continuous use; a 10,000mm PU coating provides industry-​leading protection against water.
Bathtub-​shaped floor elevates the tent seams off the ground to eliminate seepage; fly and floor also feature fully taped seams for added protection.
Polyurethane port window lets you check the conditions outside without leaving your bag; window is cold-​crack tested to –60° F.
DAC Featherlite NSL aluminum poles offer a high strength-​to-​weight ratio and slide easily through tent sleeves.
Reinforced dome structure withstands the absolute worst mountain weather in any season.
Dual doors (front and rear) with poled front vestibule allow easy in-​out, lots of gear storage, and extra ventilation with the interior door mesh that can be exposed during mild weather.
Small rear vestibule provides additional gear storage
48sq ft floor area provides enough space to fit three climbers comfortably (or four in a pinch), and its 48in ceiling height allows sitting up and crouching when you get stir-​crazy in a three-​day Andean storm.
Entire tent weighs 10lb 13oz for practical hauling in the alpine when you split the weight between climbing companions.
Zippered vents and convertible mesh doors enable lots of ventilation to fight condensation and mugginess during warmer trips.
Reflective KEVLAR® guy lines and glow-​in-​the-​dark zipper pulls help alert you to your tent’s location.
Sleeve design, DAC stakes with pull cords, and four fabric snow/​rock stakes enable an easy pitch and security in any environments.
Fast-​pitch-​compatible with poles, fly and footprint to drastically reduce weight in mild weather.
Once packed into its included sack, the tent package measures 24in x 9in for lashing to a pack or fitting inside a dry bag.
Compatible with square gear lofts for more gear storage and for use as a clothing drying rack

Worst experienced to date. Often you can ask the store manager for additional discount if an item is not already marked down and worst I ever gotten is «sorry, I’m unable to offer any discount at the moment». The clerk at the counter insisted that I tell him what I need when I asked for the manager. After hearing what I wanted his attitude toward me was extremely rule and unprofessional. «You are asking to put an item on sale when it’s not on sale. There is nothing wrong with the bag and we won’t mark it down for you» says the clerk in a very rude tone. How can one be this unprofessional and still have a job. Such an (blip). I complained to the manager and though she apologized but the damage was done. Won’t ever come back to this store.

Unlike the Upper West Side location, this North Face store is only one level, a little small but remember it’s Soho. I think this place is better of the two in comparison to the one in the UWS because the selection is much better in terms of jackets for men. The UWS has a greater selection of jackets for women. In the back, the selection of backpacks to choose from are also in greater variety than the UWS location. Even the selection of shoes are better. I think this Soho location also carries better designs. I felt the customer service of the staff was better by the gentlemen here because he explained the warranty and refund policy better. When I was at the UWS location, the staff are too blunt and don’t explain things thoroughly. But again it’s based on experience and who you deal with. But regardless, the Soho location has up to date designs, just like the UWS location.

I used to really like North Face — but they are dead to me now. After slowly outfitting my family with North Face gear I recently faced my first need to work with North Face «customer service». The nylon portion of a zipper on my backpack fell off and rendered that zipper unusable — so I asked for a replacement. Not once, not twice… but 4x. The first three times I called North Face headquarters and customer service reassured me that they would be mailing this out soon. A month after my third call (which was several months after my first call) I decided to write an email. No response. No replacement. No working zipper.
It is clear to me now that North Face simply does not care about standing behind their products and I will never purchase another product from North Face again.

Really kinda sucked.
I went in here on a quiet weekday afternoon. Even though it was not very busy the place is so small and badly laid out it was tough moving around. Not once did any one ask if I needed help with anything.
When I found a few coats I wanted to try on I was told that coats are not allowed in the dressing rooms, I found this to be a bit odd seeing as to how the predominant sale item in the store is coats. Fine, I figured I’ll just try it on in the mirror out here. As if its not rude enough having to try on clothes in front of strangers, when I am trying to do so, not one but two other customers tried to come up and steal my mirror, as if there weren’t 10 others in the store. For the next 10 minutes as I tried on different coats I had to dance around the tourists rambling in another language and trying to take my mirror while also watching my bag and trying not to bump into security. Even though the staff saw all this happening none of them ever stepped in to help. Mostly because they were too busy trying to make their way past us without even bothering to say excuse me. If its this bad now I’m sacred to think what its like on a weekend.
Coats in here cost anywhere from $ 150-​$ 400, you think they would at least give you a place to try the damn things on.

Yeah, ratings don’t lie here. This store was mediocre at best. They were out of stock on a lot of items, the staff was eh, kind of helpful, but not really. Literally every question I asked, the reply was… «well, it’s just personal preference, depends on what you like. » Which is completely unhelpful. I’d have to pry for some kind of answer. I mean, jeez, just give be a ballpark estimate, or tell me what it is that you prefer.

I love North Face product. I could spend money here like a drug fiend, but thankfully have much more & better stuff to show for it. I just wish that all of the product shown online was available in the store. I understand why not I’m just saying that I like to look & touch.
Here is the real reason I am Unilocaling tNF in Soho. The sales people here are ridiculously nice & helpful. They are knowledgeable & eager to answer questions. The wannabe hipsters at tNF on B’way uptown should take note, because that store is filled with unhelpful & unknowledgable people. If you have to have tNF gear like I do while in NYC hit the Soho store. Way more enjoyable shopping experience.

Gotta love the tax exempt rule here in NYC. Bought a North Face jacket here for less than a $ 100 and paid no tax. Staff was hidden but definitely don’t mind shopping here again. I wish they had more of a selection of backpacks. =(