The 116 Flowers

They dont even carry peonies, mainly just roses, carnations & baby’s breath.
So 80s. So basic.

I ordered flowers for my friend’s birthday. I chose the Designer’s Choice bouquet, thinking that they would pick the freshest flowers that they currently had. When I saw the flowers they sent — I was embarrassed. Half of the arrangement was brown/​dead!
I called them and the woman I spoke with was nice, but you could tell she was annoyed that I was complaining about the order. She asked that my friend bring in the arrangement and they would take it back. The problem was that she brought the arrangement home. They offered to exchange the flowers for ones that had not already turned brown, if she brought in the vase and took a picture of the flowers.
It’s nice that they offered to fix the problem, but those flowers should never have been shipped out in the first place. They were unacceptable. Then to be told that I ‘only’ paid $ 55 for flowers kind of made me feel like it wasn’t an important order.
I will never order from them again. Jerome flowers is only a few blocks away and the work they do is spectacular.

I actually had a great experience with them. I order flowers here for my wedding this past Friday (Friday 13,2013). I ordered a bouquet for me, 2 for bridesmaids, 10+ corsages, 24 centerpieces and a Daïs flower arrangement. I loved loved loved my bouquet! GORGEOUS. Attached is a photo of it.
The centerpieces were exactly what I wanted, color and everything. I loved their customer service and thought that they were generally very accommodating. Even the day of I had mis-​calculated how many corsages I needed and they made it quickly for me on the spot. Very quick and organized. Even gave it to me on the house as it was a very large order.
I did however find them to be pricey for exchanging flowers. (This order would have been 2X as much at another shop a little further downtown and 5X as much in Midtown) I wanted peonies but changed my mind to roses for the bridesmaids and they insisted that it was the same difference. When prior they had explained the price was more because Peonies are expensive. I mean its not a HUGE deal but it was definitely a contradiction. One last thing was the fact that they had no samples of bouquets to show me, just pictures in a book. Not even their own work. That would be a huge turn off to me in general but I’ve gotten word of more reviews from others so I left it alone.
Overall, wonderful experience and had everything done on time for pickup the day of.

I received a potted orchid from a friend as a condolence gift from 116 Flower Shop. When it was accepted by the doorman, they noted that the stem seemed broken (hanging down at a less than 90 degree angle with a clear crack in the stem) – when another doorman and I both called to inquire if this was the way it was supposed to be, the woman we spoke to was insistent that we were wrong and «it was trained to grow this way.» Even if this was indeed the way it should be (which I doubt), you’d think she would have made some effort to correct us in a polite manner. Instead, she was unhelpful and actively rude to both our lovely doorman and to me. She did say that we could send a photo to see if it looked the way it was supposed to – but when I did, there was no response at all.
Appreciate the gift from my friend but would not recommend this flower shop at all due to the exceedingly poor customer service.