T Anthony Ltd

I have several items from this store. A briefcase, a tote, a few duffles, wallets. The store is a bit pricey, but you are paying for quality. The staff all have been there for years, and they really know their products. Every time I’ve been there, I was impressed by the courtesy and knowledge of the salespeople. The one time I needed a repair, it was quick and I was treated as courteously as I was when I purchased the duffle that needed repair.

Not bad for the price. It’s not the very best leather or workmanship, but again not bad for the price. Want better? Then prepare to pay a lot more.

T Anthony used to be a great brand and I really wanted to love it, because of its legacy. But the reality is that the quality is awful — zippers come off, the fabric tears, zippers don’t function properly, the fabric doesn’t wear well and looks terrible. I have three of their suitcases and my husband has one. We have had to take our suitcases in repeatedly and the staff thinks this is just fine. They do not understand that when one is traveling, it really isn’t useful to have a zipper on a suitcase that doesn’t work. So, the quality is bad — and I say this as someone who travels a fair amount and has other luggage — tumi, hartmann and vuitton. I have no problems with my other luggage (nor does my husband), most of which is much older than our TAnthony.
Moreover, the customer service is just horrific. One guy assures me there is no problem with something, the next says there is (and he’s correct). They are rude and told me they don’t care if I ever buy another TAnthony product. And so I won’t. There is a lot of good luggage on the market and the luggage sold at TAnthony isn’t good, it does not hold up, which is the thing it simply must do. And if they don’t need my business, well, I shall be happy to oblige.

I consider myself a fairly seasoned domestic and international corporate traveler and have used T. Anthony luggage for over 25 years. I found the store in my 20’s on my first trip to New York City and chose a black and tan bag that I still use today. I have added to my collection through the years by returning to the store when I am in New York and I have also used the website. I have never had a problem getting answers to my questions or finding something that fits my needs exactly. The sturdy canvas and fine leather construction of each piece has taken all that time and miles can dish out and still looks so good that it makes me feel good about the luggage I carry. I am still so pleased and impressed with the classic style that has managed to remain so distinctive and enduring as the years pass.
I have only had to use T. Anthony warranty service one time for a hand strap that pulled away from the base of my original bag. I happened to be in New York and dropped by the store and it was fixed before I left town. I couldn’t have asked for more than that.
Several years ago I gave my father, who is also a frequent traveler, a piece of T. Anthony luggage and he is now a loyal T. Anthony customer too, I put a premium on family and that is about as high a recommendation as I can give.

I don’t wear the type of clothes sold here but I walked into the store because I wanted to buy a nice, unique umbrella. I told the salesman this and walked back to the umbrellas. He followed me with a close eye. As I looked at the umbrellas, I saw nothing that was NOT black or atypical — and they were all over $ 200. Now I could afford five of these umbrellas if they were what I wanted but they were not.
As I walked out, the salesman said, «They sell umbrellas at Staples [across the street].» I looked at him and said, «Who am I? Julia Roberts in Pretty Woman? If I liked the umbrella I would buy it. Get better stock and a better attitude if you want to make a sale to me.»
Eek! Methinks not.

I have a T. Anthony Black Framed French Purse. It is made of beautiful black leather. I bought it at their store on Park Ave in 1999 and have been using it for almost 14 years!
After all this time it has a bit of natural wear and a small tear but I still cannot stop using it! The wallet still looks great.
I also like the fact it has 10 credit card slots and four more compartments for additional cards/​business cards. Now that I have more plastic cards than ever, it is more than useful.
I have a Prada purse that my husband bought me when we were first married. It still sits in the drawer until this day — unused. He just bought me a brand new T Anthony Python French Purse for my big 50! but I still cannot switch. My wallet is like a fine wine. It gets better with age.
Regards,
Kazue

The bags look good, but quality is an issue and customer service truly a disappointment. Sorry to be harsh, but T. Anthony luggage should be bought only by consumers who need the buzz of buying a fancy NYC brand and can afford to trash the bag after only a few years of use.
Over the past 10 years, my wife bought two 26 inch wheeled packing bags. Both bags were used for occasional travel — two, maybe three, trips per year. The body of the bags held up, the zippers were a disaster. We sent the first bag back to NYC for zipper repair, which between shipping costs and T. Anthony charges was incredible expensive. After a second zipper failure on the first bag, my wife opted to order a second bag (go figure). The second bag’s zipper just broke on an overseas trip leaving my wife w/​o an operable suitcase to return.
My wife called T. Anthony’s customer service and the rep blamed the zipper bust on TSA or the airlines and told her to complain to them. That left my wife w/​o options other than buy another bag and then, as suggested by the T. Anthony rep, ship the broken bag to them (at huge expense so they can charge my wife even more to fix a zipper that, by experience, will only break again.).
Fortunately, the hotel concierge found a repair person who replaced the zipper with a plastic zipper that will undoubtedly outlast the unreliable junky but good looking (and expensive) brass zippers that T. Anthony uses. Regardless, my wife will trash the second bag when she gets back for next time there might not be a concierge to bail her out.
At $ 750, the T. Anthony bags has handsome looks but poor quality when compared to less expensive, but still premium, brands like Briggs & Riley which standby their products. I own a 26 inch Briggs bag; hands down, it’s just a better product with a great warranty and customer representative who are solutions-​oriented and don’t have attitude.

Beautiful bags that are made in the tri-​state area. I always get compliments. I just wish I could afford to own more thn two.

I have finally found the most sturdy and stylish luggage piece! My friends and I just took a ski trip and I needed a weekender large enough to hold all my ski clothes and accessories but still look classy and be super durable! After a thorough search, I decided to go with TAnthony and am so glad I did! This durable canvas weekender will be the only piece of luggage I’ll use for all overnight and short vacations from here on out. It’s the perfect size! There were so many styles to choose from when I surfed through their website, which is very impressive, by the way, but I decided to go with the weekender in black and white. They have other great color options, but the black and white really caught my eye. TAnthony is definitely a higher end brand and I couldn’t be happier with how well made this piece is. Not only does it have one large center compartment, but there are two roomy zipper compartments along the side so that everything you travel with is safely tucked away and neatly organized. The genuine white leather trim is so elegant looking too and I even was able to have my initials monogrammed on the front in gold lettering. The removable adjustable shoulder strap is very comfortable and gave me the option to crossbody the weekender, which is basically how I carried it mostly throughout my trip. I never got so many compliments before and will be purchasing another piece soon. TAnthony will definitely be my go to place for travel pieces. The website was easy to navigate and my order arrived well packaged and on time. Could not be happier!!!

My personal experiences with T. Anthony have been great. I have 10 or 11 pieces of their canvas and leather luggage as well as a several leather computer bags. I travel frequently with it and it is very durable and very classy. On a recent trip the airline broke a wheel on one of my cases. T. Anthony repaired it for no charge and I had the suitcase back in less than a week. They have a great repair service. My briefcase is also from T. Anthony. I have had some pieces for over 15 years now. It still looks good and is going strong!

unfortunately, Unilocal!doesn’t have an option for negative stars. my wife got a gift certificate for this place several years back an ended up purchasing a full size suitcase to the tune of $ 700.00.
i told her this must be the rolls royce of bags. to start, the fabric is quite nice and the bag rolls smoothly. perhaps we paid for 680.00 worth of supple canvas and german racing bearings.
fast forward no more than a dozen uses later and the stitching on the bottom part of the bag came undone. t. anthony recognized the mistake and fixed it in a timely manner.
a year passed and a move across the country and lo and behold, yet another flaw with a very basic non moving part. one of the feet opposite the roller had come apart.
rather than risk the shipping of the bulk item for repair, i took the liberty of inspecting the flaw myself.
i reconfigured the broken plastic «foot» with the help of a few lock washers and am waiting to see the results as the bag is on another trip.
i did notice on opening the luggage, that the support within is held together by grey duct tape. really, duct tape? i guess if it is good enough for $ 700 luggage it is good enough for a myriad of other uses.
the product is shoddy at best.
this should be categorized as «single use high end luggage.» if your trust fund is not paying for it don’t buy it!
better off buying luggage at the discounter a couple blocks south on the west side of park avenue. you will save a lot of money and not worry about multiple repairs.

I got a new job about a year ago, and for that, my girlfriend offered to buy me a new work bag. Generous offer on her part. I had had good luck with T Anthony in the past, and immediately thought of them for the bag. We went in and spent about $ 700 on a black leather attaché (The «Tundra» flap briefcase on their website if you care). We had to switch straps with another bag in the store because the one on my bag seemed dry and poorly cured (should have been a warning sign) but we proceeded.
About a month later, the bracket to which the strap attaches literally fell off the bag. The two rivets holding it on simply fell out. Went in and they repaired it. The sales guy who looked at it seemed fairly disgusted that this had happened, so I assumed it was a one-​off.
Fast forward another month or two, and I’m seeing really harsh wear on the ribs of the bag. Turns out they’re not folded and stitched or reinforced with piping, but simply pressed together and polished. So now they’re splitting. I take it into the store to explain the situation, and immediately find myself on the defensive with the manager, very similar to the above situation. He’s berating me for not taking proper care of the bag (not a mark on it other than this crazy poor construction) and telling me «we sell these all the time, year in and year out, this has to be your fault, can’t be us, etc. etc.» We finally agree that he’s going to refurbish the bag (doesn’t need it as it’s 4 months old and pristine) and reinforce the ribs (which should have been done at the factory), plus give us some money back for the trouble. This seemed reasonable to me.
I had all of my work things in it (being my work bag, that tends to happen) so I have to make another trip down there (three trips to the store after purchase is not my idea of convenience or service. I finally drop the bag off, and call to follow up as I haven’t heard back from them. The manager finally gets on the line, and dives into his «we sell these all the time, this has to be your fault, we’re not going to fix this, we’ll just refund your money.» While this is happening I read the back of the ticket I was given, which says «After the SALE it’s the SERVICE that counts!»
I don’t know if it’s the manager, the store, new ownership or what, but never again. These guys have fallen off a cliff in terms of quality, and I never want to deal with the store manager again. Possibly the worst customer service experience I’ve ever had.

I called the store since I had two pieces of luggage that needed repair. They have a guarantee on defects and anything that’s not usual wear & tear and told me to just bring it in for free repair. I asked for the manager when I arrived, and I was quite pleasant but told the manager that we had been disappointed in the luggage since T. Anthony is known for it’s quality (theoretically, anyhow, but I kept that to myself) but that our luggage had had several repairs that were not from wear & tear.
It took me by surprise that he immediately got irate and started saying that the store has sold luggage for over 60 years etc. etc. The rolling suitcase’s pull out handle was completely broken (one side was disconnected from the handle,) a zipper pull is bent like an L, the formerly black and now ecru leather shows extreme wear and the red canvas the bag is made of always gets unsightly black marks each and every time it’s checked.
The smaller bag actually has a HOLE on the seam on the bottom, as well as most of the other issues above. All of which makes this pricey, upscale luggage look grungy and cheap.
None of this is normal wear & tear, either — my $ 20 rolling suitcase from the airport store has traveled 5 times more than the T. Anthony luggage, and has had zero problems. The $ 20 rolling suitcase has NEVER needed repair, but this is probably the third or fourth time we’ve needed to take this $ 600+ T. Anthony suitcase in for warranty repair. And just how far that will go is also uncertain — the manager said he’d have to show the owner the luggage and see whether he agreed that the repairs would be free or not!!! I paid $ 21 in advance delivery to get the bags delivered about 30 blocks.
Update — T. Anthony refused to repair for free, and tried to charge hundreds of $$. No way we’re throwing good money after bad on this shoddily made luggage.
Honestly, go with another brand, or if you HAVE to get T. Anthony, go with black and keep your receipt handy.