Synergy Fitness Clubs

Solid bare-​bones gym. No frills/​no extras, just everything you need to shut up, put your head down, and get a good workout in: weights, plates, racks, machines, kettles, cables, treadmills/​ellipticals/​bikes, battle rope, jump rope, and even a heavy bag. Rarely ever gets crowded (I’m usually in some time between 10AM-​4PM) though if you want the entire place to yourself, they’re open 24 hrs M-​Th. Some of the equipment is beat up but usable. They’ve improved the place tenfold since I joined 2 years ago.
³⁄₅ for the details: the water is a constant issue, as well as spotty towel service. Some of the cardio equipment is just broken. Nothing that destroys the experience, but more room for improvement.
The staff is mad cool, laid back, easy to talk to. Great rates, especially for the location + amenities offered. Come to work, not to play with fancy or frivolous equipment and be seen.

When I first signed up I was very careful to avoid the numerous claims of scam I read about on Unilocal.When I decided to cancel my membership because I no longer wanted to support a fraudulent business, I went in to the gym paid for the rest of my account in cash explaining I wanted to be all cleared to cancel my membership. Once I got the thumbs up from the representative at the gym I mailed in my certified cancelation letter. I followed all the directions of my contract for canceling my membership as well as confirmation from the gym representative stating I had done everything correctly. Now two years later a collection agency is contacting me saying I owe about a thousand dollars in past due payments and late fees because the gym is saying they never received my letter. This is what is said to so many people. I tried calling the gym and they said no manager is available and they aren’t sure when he is available to be contacted. When speaking with the collection agency the representatives are extremely rude lied to me and hung up on me. The second woman I spoke with told me it said on their file I stated that I never sent in a letter. This wasn’t true I had never said that to anyone because I did mail in the letter and told that to both representatives. When I asked this information on my file to be fixed she told me she couldn’t do that and that the conversations are recorded so they can access it that way. Before I could ask to hear the recording she interrupted me and said they’d look in to the matter and then she hung up the phone while I was still talking. I called back right away and my numerous calls were not answered. This is because they have caller ID, the first woman I spoke with knew my name before I told her. I am now a victim of this large scam as so many people are. If I could give this business zero stars I would. I am shocked business are able to get away with such scamming practices.

I tried to cancel — and they told me they can only do it if I mail it in.
They removed towels and wet naps to wipe down the machines with.
But it’s cheap — so you really do get what you pay for.

WARNING! Joining this gym will ruin your credit. They sign you up for a membership and even when you pay for your membership, they assign you late fees without telling you and then send a collection agency after you. This company is a fraud. The owner, Lamont, is unprofessional and will make you jump through hoops to cancel my your membership and then claim you never cancelled. I received a call from a collection agency claiming I owed $ 1,200 when I was a member of the gym for 4 months… I REALLY wished I checked all the Unilocal reviews before joining.

My husband and I are gathering others to bring a class action law suit against these guys. We already have quite a few people who have joined us and have consulted with a lawyer.
If you or someone you know is being scammed by them for collecting some sort of overdue «debt,» please reply directly to me here and I’ll add you to our email chain.

They just stopped providing «complimentary towels»… What gym doesn’t have towels? Are the weights and equipment complimentary too? Im cancelling my membership and going to Ludlow down the street.

DO NOT GO HERE! They are a bunch of scam artists. They told me I could sign up for the summer while home from college and then cancel right before returning for the semester. This could not have been more far from the truth. Over a year later, they involved a collection agency that will not stop harassing me, even after sending a certified letter by mail. When I called to reason with them, they were rude and unfriendly. My advice is that you stay far away from this gym.

HORRIBLE gym. DO NOT CONSIDER. First of all, the people that work there are lazy, skeezy and extremely unprofessional. They cannot speak well and write emails with a grammar error within each and every sentence. The gym has no sanitation, gross small towels and over-​all crappy service. Their cancellation policy is practically impossible to do and no one there will give you the right information. I called with a question and was given the incorrect answer by a very rude and ignorant employee. I then submitted questions online via their contact form and never heard a single response for 2 – 3 months. I tried contacting them that whole time to quit and now that it’s nearly impossible for me to quit because I’ve left the country (which I notified them months ago). Now that I FINALLY got a response from them (months later), they’re being rude and not waving any fees. They are quite literally the most UNPROFESSIONAL, IGNORANT and HORRIBLE business I have ever witnessed.

The gym is really dirty (dust everywhere, filthy showers…), the lockers are broken, the equipment is old. But the guys that work there are cool and the location is good! :)

Hello All,
My Fiancée and myself along with a group of others also scammed and swindled by Synergy have created a Facebook page and go national with this. Our lawyer has advised all of us we definitley have a case against them. Don’t be ashamed, you are NOT ALONE! Join the FB page and let’s come together!

Do Not Go Here. It is a scam and impossible to cancel a membership. I was just called by a collections agency claiming that I owe Synergy $ 680, even though the manager confirmed my cancellation a year ago.
For the full story, read below.
It’s June 2014. Like the other reviewers here, after my year membership was up, I found out that the contract becomes month to month. So, I followed the inane instructions for canceling a month to month membership: go to the post office, get a certified letter envelope, draw up a cancellation letter, have the manager sign the letter, mail the letter, and voila, one month and another 29.95 charge later, you’ve cancelled your membership, or so you thought.
However, the envelope was returned to me by the post office because no one was at the gym to receive the letter. And, of course, as the letter was bouncing around the post office, I was charged for another month. So, I had to go back to the gym again. The manager was rude and indignant and acted like I was an idiot for not following the rules clearly stated on the contract. Finally, after heated argument, he agreed to accept the letter as it was and cancel the contract. And just to be sure that I wouldn’t be charged again, I went to my bank and issued a stop payment towards Synergy because I was sick of them stealing money from me. Phew, I lost sixty bucks, I thought, but at least I’m done with that place…
Fast forward a year later to yesterday morning, August 11^th, 2015. I receive a phone call from Performance Portfolio, a debt collection agency, claiming that Synergy continued to charge me for six months, adding late fees each time, until, well, they must have grown tired of fake charging me and cancelled the membership. How they came up with the $ 680 is beyond me, as six months with a late fee still only comes out to $ 360. Since it is a bogus bill I guess they just made up a figure?
The employee of the collections agency even told me that he has to deal with these scams a lot, that Synergy often continues to charge people for years and then threaten to hurt their credit rating, in effect taking unsuspecting customers credit hostage, and charging a ransom.
If anyone else is currently dealing with this, let me know. I would like to find out how to prevent them from damaging my credit rating that I’ve spent years building, and also prevent other unsuspecting customers from being treated this way.

DO NOT JOIN THIS GYM THEY ARE CRIMINALS! I am having the EXACT same issue as so many of the other reviewers on here. I filled out some promotional form that was being offered on my street over 5 years ago and was told that I would be given a «trial membership» and would not be billed until I «walked in the door to use the gym.» I NEVER walked in the door to use the gym, but did finally walk in 3 months later when I noticed that my credit card was being charged for membership for the past 3 months and wanted to cancel my membership. After not being refunded for these three months of service that I didn’t even use, I was told that in order to cancel I would need to send a certified letter to the gym and they would cancel my membership. I did that immediately the following day.
Fast forward to today, 5 years later, and I just received a letter in the mail from the gym’s collections agency stating that I owed over $ 3,000 in gym fees. Mind you, I have not heard from this gym once in the past 5 years since I sent my certified cancellation letter. We will definitely be pursuing legal action with this gym unless they agree to cancel their request with collections. This business is a complete SCAM and the people running it should be arrested for robbery.
I have seen all the replies from them simply stating that the person should have sent a certified letter. As already stated, I did send a letter as requested, and thought that this would be the end of the issue. They are clearly running a scam, regardless of all their claims they are not. The numerous negative reviews corroborating their criminal activity obviously outweigh the response coming from this one person representing this company.
I would rather spend my money on a lawyer to bring these con-​artists to court than pay them a dime for a gym I never stepped foot in other than to cancel. I expect to hear back from someone from the gym in regards to this or I will be seeking legal action.

I cancelled my membership 2 years ago and just got a call from a collections agency… they had my phone number on file and never called me. IN 2 YEARS. Pay the extra couple bucks to go to Crunch, DO NOT go here.

This place is irritating. I started going here a couple months ago. They never had towels, like ever. So one day I was pissed and I posted a negative review about it here on Unilocal.The next time I go in, the guy behind the counter pulls out a stack of new towels, hands me one and gives me this look like I killed his puppy and says, «I hope you can give us a good Unilocal review next time». I feel bad and I change my review to something a little more positive. Every single time since then, they have not had towels.
I don’t think the owners care at all about the product they’re delivering. The guys working there seem pretty cool, but the equipment is pretty jacked up compared to other options, the locker room is pretty much the worst I’ve seen (but I’ve been spoiled by David Barton and Crunch), there are these little flying bugs living in the locker room (freaks me out… what are they living on and reproducing in? they’ve been there for months) and what the heck is up with the towels? It’s a gym… if you run out of towels EVERY SINGLE DAY AT THE SAME TIME, don’t you jump on Amazon and buy more towels? Buy the cheap ass ones, they’re like $ 3 each. Christ… I’ll buy them for you if you can have them there at the same time.
That said, it’s only like $ 35 a month. David Barton is $ 130 or something. I love David Barton, but it’s on Astor and I work on Spring so Synergy is much much closer. In terms of proximity, this gym is genius. And the guys working there are genuinely pretty cool. I just wish the owners cared a tiny little bit about the product they’re delivering. Because they clearly do not.

Affordable gym in a convenient area. Lots of machines and good classes. Terrell is an AMAZING trainer and I loved all of his classes. I had an issue with billing and management helped rectify the situation, so overall enjoyable experience being a member here.

For the money, it’s Ok. So far no problems, hopefully it will stay like that: D
I don’t understand why people wouldn’t go to this gym all because of a cancellation issue as if other gyms process might be worst in terms of cancelling, but it’s funny how there’s hardly any problems until you have to cancel. What happened to the experience from membership up to cancellation, isn’t that worth something, isn’t that 95% of the experience??? cancellation might only count for 5% of the experience.
Plus sometimes management can change for the better, so it’s a good idea to always see the latest reviews.

Beware of this gym’s business practices. I was told something and was naïve enough to give them my credit card details although I was only trying for a month to see through a groupon coupon received as a gift, and ended up being charged unnecessarily and completely differently in what appears as scamming behavior to me! When I went to discuss the manager was very impolite to me and when I said I have to get refunded he used big words to my face and asked me to leave… Shocking experience. You have been warned.

Okay… I am not a member of this gym, nor have I participated in a trial membership. The purpose of this review is to give credit to the acupuncturist who has a space there with the gym,
My girlfriend referred me to Heather, the acupuncturist, a couple of weeks ago. After having my session with Heather Ricard just yesterday, I am happy to say that I feel so much better. It feels like there is less commotion in mind with immense clarity.
I did have one other experience with an acupuncturist in May of this year but i left that session feeling no different from when I first went in. I imagine acupuncture to be different for everyone but I would hope to feel something.
I also want to mention that it was not painful at all. I find that many people are reluctant to experience acupuncture but let me reassure you, I was also reluctant. I would recommend Heather to anyone and everyone. Not only a master of her profession but also super friendly and pleasant. Just like a breath of fresh air.

SECOND UPDATE:
Weeks later and after a great deal of hassle, being treated incredibly rudely by multiple staff and managers at this club, I did get my money back (I don’t think too coincidentally because of a claim I filed through my bank; this was when the money FINALLY was refunded).
HOWEVER, I’m sorry, George, but the fact that countless comments have had said the same thing — that your organization has STOLEN from its customers (at multiple locations, no less), the fact that at least one staff member at the gym told me she has to deal with this kind of thing «a lot,» and the fact that your company conveniently misspells its name in our banking records (making it difficult to search to see if undue charges were made) strikes me as criminal behavior.
I would feel IRresponsible by not saying something so that future customers know better and that others who have been ripped off/​mistreated by your company can see they’re not the only ones.
And this was not merely an inconvenience. Your company stole from me, wouldn’t admit to it at first, treated me rudely about it, fought with me over it (with management using phrases like, «Why would you get mad about only $ – ?,» as though the amount matters; you stole from a customer, period!) and then forced me to take far too much time out of my schedule to deal with this (after LYING numerous times about when/​how the issue would be resolved).
I AGAIN ASSERT: Do NOT join this club (at ANY location) and if you are one of the many who have also been ripped off, know you’re not alone.
FIRST UPDATE:
I’ve now spoken with at least two other people at Synergy, including one at another one of the locations and was given the exact same runaround as discussed below. I was told the refund would go through that day. Three days later, I am being told that it would go through in 3 – 5 business days. They told me to check with my bank to see that the refund was pending, and it is NOT. The woman at the second gym even told me she deals with this kind of thing A LOT.
IF YOU ARE CONSIDERING GOING TO THIS GYM, DO NOT. THEY WILL RIP YOU OFF. IF YOU ARE ONE OF THE MANY PEOPLE WHO HAVE BEEN RIPPED OFF BY THIS CRIMINAL ORGANIZATION, PLEASE MAKE SURE TO FILE A CLAIM WITH YOUR BANK AND CONTACT THE BETTER BUSINESS BUREAU. ALL SYNERGY LOCATIONS ARE DOING THIS, ACCORDING TO OTHER Unilocal PAGES.
**Additionally: Please make sure when you are checking your online account to note that these criminals have MISSPELLED THEIR COMPANY NAME as regards charges made. Make sure to check for SYENRGY FITNESS as opposed to SYNERGY FITNESS. This way you too will find if they’ve been incorrectly charging you.
ORIGINAL REVIEW:
I agree wholeheartedly with those who claimed this gym charged them incorrectly.
I was only a member temporarily for a week, for a moderate charge. Two weeks later, I saw another charge for an odd amount that made no sense at all. When I called the gym, they first of all had trouble even finding me in the system at all — so they alleged — and finally I spoke with «Alfredo,» the manager who assured me the amount had been taken out mistakenly and would be refunded within a certain amount of days.
It was not.
I called back and had trouble getting Alfredo back on the phone. I threatened to go to the Better Business Bureau and, magically, Alfredo called me back a few minutes later. He was enraged, screaming at me about not taking well to threats, etc. I told him it was clearly the only way I could get him on the phone. He then assured me the amount would be taken out in ANOTHER few days.
It’s a few more days after THAT, and STILL my money hasn’t been given back. I’m not even bothering about yet ANOTHER small and odd charge that was made because it’s not worth the effort. But something needs to be done. Alfredo even yelled at me at one point saying that, «You’re going to get mad over $ — -?» Doesn’t matter the amount taken out — the company still mistakenly robbed me, and now I’m not getting my money back.
Perhaps it’s not all Synergy Gyms, but clearly something is going on with this one and its inappropriate manager who should be disciplined. Too many other comments say the same.

Sooo, present Mr. Manager won’t honor previous ones contract cutting my PAID in full already months below what was IN WRITTING ON A CONTRACT, hmm illegal I think, wouldn’t you agree?! (a sure fire sign of issues is when you change managers and front desk people like every 9 – 12 months)
Plus come to find out someone thinks their Magnum PI on the Internet doing reasech on my life (or lmao, what they THINK is my life, got news for you bozo, ahh well you’ll find out soon enough)
…oooooo vvvvvery interesting, how do you like knowing your gyms going out of its way to dig your Internet history up on you ( Unilocal!),
…but no fret, at this point I don’t give a fuck, I’ll take it as a lose, why, cause I ain’t no loser, I’m a winner, and shit like this don’t phase me none, I just feel bad for the 80% staff here that are pretty cool that have to deal with this place, again still a decent gym to be fair cause I’m a high class guy that won’t revert to name calling or un needed bullshiting, but business wise this is one shady messed up situation that from its past should be vvvvvery smart about how they further portray themselves if they ever hope to have a favourable reputation the likes of Oooo ummm hmmm say LUDLOW fitness only several blocks down for Oooo say the EXACT same cost and I think nobody who’d compared the two wouldn’t agree is by far a much much much more extraordinary gym in both staff & supply.
O well, I’ll miss this joint, but alas greener pastures await me so I hardly care,…do yourselves a favour by all means check this place out to your lil hearts content, and then make an appointment down the way with BLINK, LUDLOW, & yes even DOLPHIN if you like that sorta thing.
GoodLuck! & Godspeed