NY Kids Club

Make up/​refund policy is not listed and rules are extremely strict. Would not recommend this place if you cannot predict your child’s sleep schedule!!! My child missed the first class bc he fell asleep and they would not refund me. Poorly run establishment. Did not even get to try the place. I just joined gymtime which is amazing as well as TLB music. Both are great warm welcoming environments that do not act as if their facility is a country club. Their make up policies are great and if you aren’t happy they will refund you. Luckily I loved both of those classes for my baby.

I have never written a review before, but my experience with NYKC, specifically the manager Meghan Collard at the 67^th street location, was so bad that I was compelled to write. I walked in to the 67^th street location to get information on their summer camp program for my 3-​year old son. Meghan gave me a tour and I asked her several questions, one of which was about their cancellation policy. She told me that their cancellation policy was 30 days. I then called Meghan a few days later and signed my son up for 10 weeks. I confirmed their cancellation policy, which again she said was 30 days. A month or so later, a family situation arose, changing our summer plans so i needed to cancel camp. It was more than 45 days prior to camp starting so I expected to would get a full refund. However, when I called to cancel I was told that I would only be refunded part of what I paid and that their refund policy was to charge $ 50/​week (even if you are in within the cancellation period). So they were withholding $ 500! The manager Meghan told me that there was nothing she could do, that their policy was firm. I explained that she never told me about the refund policy (only the 30 days) and because I didn’t specifically ask about the refund policy (only the cancellation policy) that she did nothing wrong. Withholding information is COMPLETELY UNETHICAL. If the cancellation policy and refund policy are connected, which they clearly are, she should have told me about the refund free when I asked about cancellation. When I told her that this was unacceptable, she said that it would be «inefficient» to tell everyone about the refund policy.
I then asked to speak to her manager or someone from the corporate office, and she refused, telling me that she had the final say. There is no contact information for corporate online. All I could was an email address, which I sent an email to, but never received any follow-​up. This is AN UNACCEPTABLE WAY TO RUN A BUSINESS. There are so many great places to send your kids to class or camp — do not give your business to NYKC.

Warning and Beware about this location & the manager here!!! I feel so badly for my cousin who enrolled her child in a couple of classes here. my cousin enrolled her child in 2 classes but it seems this place is having trouble keeping or acquiring new enrollments b/​c they had to cancel one of the classes after about 1 month, because they could Not get enough kids to enroll in the class. my cousin asked for a refund b/​c she did not cancel the class, and it was NY Kids Club who canceled it after 1 month b/​c they couldn’t get enough children to enroll. BUT the new manager Megan said No to her refund request, even though she did Not want to cancel her child’s class because the rule is that refunds can only be given within 3 weeks. Since NY Kids Club canceled the class after 1 month (approx 4 weeks), my cousin was told by the mgr Megan that she could not get a refund, but that she can receive a credit. She agreed to the credit, because she was told she could not receive a refund despite the fact that it’s NY Kids Club who canceled the class. She was hoping her child can sign up for future classes. But after checking out other classes, she realized her child has been attending classes here for about 2 years and is now too old for the majority of the classes — the couple of classes that may be age appropriate don’t fit her child’s schedule. My cousin called Megan about 4 – 5 times about getting her credit back and each time, Megan says no or she’ll ask when she attends her next meeting, since it was NY Kids Club that canceled the class and not my cousin but every time my cousin calls back to ask Megan about the credit, Megan keeps telling her it’s too late because the refund policy is within 3 weeks. My cousin asked Megan to reconsider, to talk her boss and each time Megan says she will. Finally my cousin called again this week, and Megan continues to tell her no refund! This is UNETHICAL business practice! Megan and/​or NY Kids Club should honor my cousin’s refund, because she did NOT cancel the class, and that NY Kids Club canceled the class b/​c it cannot get enough kids to enroll in it!!! I told my cousin that she needs to go to small claims court and not to be taken advantage of! She’s too busy with work, taking care of the family so she doesn’t have time to go to small claims court, so any feedback anyone can offer is very much appreciated! Thank you so much and best of luck to those parents who have a bad experience (s) at this location.

Never wrote a review before but I have to say something about the manager there. The worst, rude and condescending. Need to replace with somebody better. Has an attitude and seem to be very fake with the kids. The place in general is nice and clean.

I usually don’t write reviews on Unilocal but like the previous mom I would like to share my experience at the 67^th st location. I enrolled my son in a class and did not like it. Within a week I asked for refund for the semester minus whatever they had to subtract for the one class. I called couple of times and was told the manager is not there and she will get back to me, but she never got back. When I called again, they said I never called before and it was too late for a refund. I was not given a refund but asked to enroll my son for another class. If you call for a refund, the manager will never call back but if you call about enrolling for a class, she will call you right away. I think the manager is Megan and she is highly unprofessional to say the least. Please don’t enroll your kids in a place that lies and has no credibility.

Love the class size, the teachers and the equipment. Wish the age groups were a little more split but other than that, we love the place. My child has taken gymnastics and rock climbing and loved both.