Mitchell’s Wine & Liquor Store

Prices 30%-40% above other places on the UWS and horrible service. The staff is not curious, and is looking to get you in and out the door as quickly as possible. The pricing for anything above $ 15, is about 35% more than the guys in the area, and they don’t match. Avoid at all costs.

Have shopped here for many years. Free and quick delivery for even a bottle or two (5 stars for that alone); decent selection. People have always been very courteous to me, both in person and by phone.
I don’t find prices to be high, either. In fact, lower than other in the hood for same bottle.
Really puzzled by the one-​star reviews.

So i walk into here to buy some wine. The person minding the store is immediately rude. When he tells me the price (excessive) i thank him politely and i leave. I then hear the abject animal cursing me in Spanish. So to him and to Mitchell’s in general i say: va al carajo. Never will I patronize this place.

I’m surprised by the negative reviews regarding the poor service. I live nearby and have used Mitchell’s as my go to place for a while. For such a small space, they carry a good range of wine and spirits. Their prices can be higher than the competition on certain items, but I suspect that will change with new liquor store now open on Broadway.

I’ve ordered delivery and shopped here for years. I ordered delivery and they brought me two bottles not the one I ordered. I said to the man over the phone I’ve had issues before being over charged with them before so I won’t send just send a bottle back I’ll send both bottles back. It’s the third time I’ve had issues with Mitchells over charging me with delivery before. I will NEVER shop with them again. I also don’t think they care as the man on the phone screamed at me and said fine just send it back! I have shopped with them for 5 years and I’ve been loyal. The customer service they provided just lost them a
Customer for life.

Terrible terrible service!!! I will never go there again. Have been a loyal, paying customer for 2 years and suddenly they tell me I have to pre-​pay for the wine before I even know if they have a cold bottle in stock. Really? What if the store doesn’t have a cold bottle in stock and I decide to go to Gotham (which has lower prices anyway)? The owners are completely oblivious! Good riddance!

Never again!
I went to buy a bottle of champagne. I bought it from them and out of curiosity wanted to see what the price was at the liquor store one block away on Columbus avenue. It was $ 5 less! When I called to get a refund or the same price, the manager Felipe yelled at me, refused and was completely unaccommodating!
Treat your customers well or they are no longer your customers!

This place sucks! It’s super close to my apartment and I’d rather walk farther to a better store. They have a lot of wine but its super disorganized, employees don’t know anything and its overpriced.

Normally my visits to Mitchell’s are fine. Nothing special, but I get what I need. My last visit, I brought back a bottle of unopened Vermouth, with the receipt, because I had gotten the wrong one for a friend the day before and asked if I could exchange it. The guy behind the counter refused to even look at me as he told me they would not take it back. When I asked for a manager, he shouted upstairs in Spanish, and then said the manager was busy and didn’t have time to speak with me. As I left, I pointed out that not a single sign in the front of their store said anything about all sales being final. Be accommodating to your customers and they will repay it over and over again. And if your policy is not customer-​friendly, at least be respectful about it.

I have shopped in Mitchells for years and usually find them wonderful. I dealt with one person in particular and he has helped over the years… Today I went in and my regular person was not there. I was treated so rudelye by a man who bragged he was there 27 years. He was HORRIBLE to me. I was about to buy at least 6b bottles over 50.00 each for a holiday dinner… I was asking questions as I was unertain if I should buy 6 of one kind or 3 paris of two and wanted his opinion. He started sreamig at me and told me I was asking to many questions and taht he had not patience for me. I was so embarassed. He told me never to come back to the store. I felt horrible and did not buy anything and left. Theri are lots of wine stores and I do not need to be treated rudely. AGENTEL. I only wish my regular person had been there…

Absolutely terrible service and extremely overpriced. The owner is a total jerk to anyone not spending $ 150 or more on a single bottle and very condescending.

Obnoxious, unprofessional, expensive, very poor customer service.

The man who runs this place is really rude. And he tried to cheat me on my change. I ultimately paid in cash because he spent ages with my credit card, acting suspiciously with it. Then he didn’t give me all my change and when I asked for it, he was insulting. Just don’t shop here — they don’t want customers apparently, from the way they treat them.

Super Expensive, come on $ 50 for a handle of vodka? $ 20 for a tiny bottle of peach ciroc? $ 12 for a regular $ 7 bottle of wine. With that being said, they deliver, and they deliver fast. Nothing better than getting a knock on your door with delicious beverages without even having to put your shoes on.

Super-​convenient wine/​liquor store. It tends to be crowded, at times, due to the size and somewhat awkward shelving. However, we are usually able to get in and out fairly quickly.

A major yawn of a wine selection and a jerky owner that has a problem wth people taking pictures of his neon sign. Which I wanted for entirely personal reasons as a memento of a place I where used to buy hard alcohol when I was a Youf. Had a fond feeling for this store but it’s gone now.

One of the worst sins of man is wine apathy, and this place is a den of sin at its worst.
They *have* a lot of wine. But it is poorly organized, overpriced, and the staff knows nothing about it.
Get the hard stuff here, but don’t suffer the sins of the wine apathy.

My go-​to place for the hard stuff. They have a great selection of liquor in hard-​to-​find brands and sizes, and the prices are cheaper than they are at other nearby liquor stores (like Candlelight on Broadway). The little old man at the counter is very crisp and businesslike, but that’s cool, I’m here for the booze, not the conversation. Great wine selection too– tons of Californian and kosher wines in particular– all reasonably priced.

Lots of variety packed into a small space. I managed to find a «local» Pino Noir” (I know, I know I saw Sideways, but still like the wine).
The Pino Noir was from a vineyard in the Finger Lakes region of Upstate NY.
I’d wished the staff had been a little more helpful and that there’d been a few more reasonably priced selections. They were one of the few, if only wine/​liquor stores we saw open on a Sunday.

Lots of great selection. Wine is labeled by region. Many decent bottles available for cheap, in the $ 10 — $ 15 range. Friendly staff and a quick shot over from the 1 subway downtown or the M86 to the East Side, which is parked right in front of this store.