Madewell

Gets cramped and hard to navigate when it’s busy which is often. But there is always someone to help you and fitting rooms on both floors. Unlike lots of stores these days they will check on you and get you sizes when you’re trying stuff on. Usually a generous sales section. The prices are a little high so wait for sales or promotions. I only really buy investment pieces full price. The staff is usually nice helpful and patient. They helped me return stuff I bought online that was marked final sale and stood by their jeans when I got a hole in the leg after like a month. The jeans are strange– Some are so generously sized you can go down a size or two. And most have zero stretch and are so stiff. So sizing is inconsistent. Tops are usually boxy. Quality varies between products. Some things are more well made than others.

Nice location and the layout is really open and easy to view all the clothing.
Wide seleciton of shoe and many dressing rooms so you usually don’t have to wait.
The salespeople are pretty helpful and there’s always a few walking around.
The sale section is pretty big, but all one note. There’s always like 100 of the same shirt all the same size… so unless 40 women all the same size with the same taste get off a bus anytime soon I don’t know why they stock so many?
The clothing itself is actually not very varied, came in looking for a nice sundress, and they only had about 3 different styles to choose from? All three pretty boring and «bag-​style» aka no shape.

The two-​story store had just about everything you could have wanted from Madewell. Great customer service and latest fashion trends. Great AC inside as well. Perfect place to shop on a hot weekend out.

Just bought a bag there this week, and the girl Christina that helped me was beyond helpful! She even went out of her way to get the same bag with different types of leather texture just to give me the option. She had the same bag and was very informative and educated on their products. I am super happy with my purchase!

I started shopping here after I found the SoHo store overwhelming. My first couple of visits were great, friendly staff, nice open store, I was excited to have a shipping experience that didn’t include people ramming into me. However, my past couple of visits have really been quite terrible when customer service is concerned.
One example, I was waiting for a pair of shoes while an associate grabbed them from the back. While waiting, I was just checking out shoes and patiently waiting when another associate quipped «you alright?» in a snotty voice. It was such a put off, what happened to «can I help you find something? Are you finding everything you’re looking for?» I bought the shoes and while checking out, another associate made several comments to a poor man asking about a size for his wife about not carrying shoes «that size» in the store and anything over a 9 is HUGE. PS, girl, I wear a size 40, which is a 9 or 9 ½, keep your snide comments to yourself.
My last experience, my girlfriend actually left the store because an associate cut her off from looking at an item so she could straighten the clothes and made her feel really uncomfortable. There have been more comments or instances that I could bore you with, but I won’t.
My advise to the consumer:
Get in and get out, don’t take the associates too seriously.
My advice to the associates:
You don’t own Madewell, you WORK at Madewell, check your attitude at the subway turnstile.

This is purely about customer service. I walked in and as I started shopping around I noticed the security guy watching me. I was so put off that and made to feel like I would steal something from the store that I walked out. I thought I looked decent wearing a BCBG outfit instead of some bum.
I’ll be spending my money elsewhere.

This is a nice store. The customer service is great. They have a good variety of sizes. The jewelry area is nicely organized. Great shopping experience.

ok well I’m usually very generous with my ratings so giving them 3 stars is really heartbreaking for me; I’ve been a loyal shopper for quite some time considering I come here several times a week and always leave with a little something. Well Tuesday was the day I was disgusted; shocked; and disappointed! I was greeted rudely by an associate that seemed very pushy and looked at me as if I’m shoplifting (no worries buddy I’m a normal person). I found a pair of denim I really liked on the sales rack for $ 69.99 and another 30% off I was sooooo happy. Upon getting to the cashier she rang them up at $ 128.00; and claimed it was put there wrongly. I asked her to put them on the side and spend $ 80 on random crap. I called to speak to the manager and see what she says about the jeans; she said no they’re full price at $ 148.00 my only thought was to say «honey I’m no dummy you dont want costumers then go f*** yourself»… I came back and returned the $ 80 worth of crap and took myself to lucky brand where I was greeted with much respect, and actually complimented! As for madewell my back started falling apart 2 weeks after purchase we’ll see what can be done when I call today. I probably won’t be shopping at this location they’re way too stuck up, and pushy, looking at you as if you’re a shoplifter. Thanks madewell!
update: I will be adding an extra star because; I Just got back from the store, the girl exchanged the back no questions asked, and even gave me whichever one they had in stock (wasn’t a sale item) online or in store. She also honored the online promo of 40% off plus my 15% teacher discount for all sale items!

I had at one point what I would call an unhealthy addiction to Madewell. I love the styles and would say it’s still one of my favorite stores to shop for clothes and shoes. I think the actual store is really nice. It’s bigger than the other locations so there is much more space. However, I really expect more from the 5^th Ave. location. They never have my size shoe in stock (I have tried to buy at least 4 – 5 pairs of shoes at this location) and constantly bring out options that won’t work (no, I do not want to try on a size 7 in blue when I asked for a size 6 in black). This is also where having a bigger store comes at a disadvantage. It takes so long for these sales associates to find a shoe they are looking for because they are placed all over the store and are constantly asking each other to look upstairs when the shoe area is downstairs. I recommend going to the Soho store if you actually want to buy something — the store is much smaller, but I have almost always gotten what I wanted in my size and the store itself isn’t as populated.

As J Crew’s younger and hipper sister, Madewell is a lovely store full of amazing clothing, and I’m a huge fan of their jeans and tops. It’s no wonder that my wallet seems to cringe every time I swing by here, since the prices are fairly steep. This store in particular is fairly generous in size, and has a wide and varied selection of their stock.
Their staff are friendly enough, but I definitely get the feeling that they’re not as willing to help as they make it out to be – several times when I’ve visited, I’ll try to get someone’s attention for a fitting room, only to get the brush-​off. It makes it very difficult to try on clothes, especially if I want to see if a shirt is just on the edge of too big, or whether those dark denim jeans will fit alright in the waist.
Madewell offers free hemming for jeans, so definitely take advantage of that — just be sure to follow up within a week if you don’t get a phone call back, like me. Thankfully this store is close to my office, so I popped in wondering if my jeans had returned — the girl at the counter apologised profusely for not calling me when they’d returned from the tailor.

Much nicer than the Soho store, bigger with more sizes available. Lovely clothes, and the staff is helpful without being pushy.

Lazy staff that complain about their jobs in front of customers. They are not helpful and often tell customers things are out of stock, not on sale or available online only — when that is not the case. For their «high priced» clothing the service sure is o low quality. The service is so bad that I will no longer be visiting their stores and stick to online shopping.

I think Madewell has unfortunately fallen into the route of J. Crew: recycling the same styles every season. It doesn’t help that they are both under the same company and needless to say, they well overpriced many of their products too. I have always been a fan of Madewell and still am in some ways. But I definitely notice the recent lackluster attempt of their designers to come up with new and refreshing styles. The same old boyfriend sweater I keep seeing every season that still costs $ 70. Boring and pricey! One thing that they often do change are their leather handbags, which are one of the best in terms of mid-​tier brands. Quite frankly, they are even better than J. Crew handbags. On average, they cost anywhere from $ 150 — $ 300 but the leather quality (Italian) makes it so worth it. Occasionally, you can catch them on sale, which is a big plus. Their popular Transport tote is a winner.
I do like this store more than the one in Soho in terms of the size of their sale racks. They have more smaller sizes here, which I appreciate. But the one caveat about their sales is that most of the time, it’s final sale. So you have to make sure you really love it before you buy.
Their customer service has also been consistent. Every time I come here, I’m always greeted by warm hearted associates who actually want to help you. On the other hand, the security guard by the door is always glum and gives that look of suspicion as if you are going to steal something. Never get a good feeling from him but it doesn’t matter. He’s not there to get a commission.

The stuff in the store is very cute but I had a horrible experience with the staff here. I purchased an item to be shipped to my house and was told it would go out the next day. It did not go out till 2 days later and a week later i still had not received the item. (I live less than 5 miles away) I called customer service and had them reach out to the store and even after that, the manager called and told me she could not do anything once the purchase was in UPS’s hands. It took some major coercing but I finally got it out of her that she was able to call UPS for me and, after she did, I got the package the next day.
If its a straightforward purchase, then im sure this store is fine but if you ever have an issue, just know that their managers and staff are extremely rude and unwilling to help.
This was my first experience shopping at madewell and I will never be buying anything from them ever again. Ive never had this issue with jcrew.

Madewell makes cute clothes, but their staff at this location really made my shopping experience! Super friendly and helpful with getting different sizes.

On a visit to the city, my friend brought me here. I was absolutely dazzled by this store. I would have liked to buy everything in there. The styles are gorgeous. I purchased a cross body leather bag that I absolutely love and by chance there was a 25% off that day! Which made me love my purchase that much more!
If I lived in the city this would probably be my favorite store.
Great customer service also, I agree with the other reviews on this matter. :)

I made a beeline for this store after work because it was Friday and I decided to engage in a little retail therapy. There was this dress of theirs online I’ve had my heart set on for months, but I wasn’t feeling the $ 100+ price tag. And then of course when it drops down to $ 60 a few months later, they run out of my size. But I found it! The last one on the rack too. Call it fate :) I also bought a lacy shirt of theirs.
Customer service is very friendly and helpful. Officially one of my favorite stores… when they’re on sale. Kidding.

If I could, I would probably buy the majority of this store. That’s a given.
What really makes Madewell special though, is their amazing customer service. I recently brought back a dress that had two suspicious rips that looked like a factory defect. I had already taken the tags off, but they took it back, no questions asked, and gave me a full refund. With a smile!

Excellent customer service. Great looking and well dressed employees. They’re all so friendly and actually seem to care about customers’ needs rather than only being concerned about commission and whatnot.
The store itself is very gorgeous. The visual displays are soooo chic and pretty. I believe Madewell stores was voted one of the best interior layouts in the DDI magazine recently.
Prices are a little on the steep side but they’re all very well made and you can always find cute items in the sale section.
It’s a great place to shop at for gifts.

I really love this store, though it is a bit on the steep side, price-​wise. They have some pretty good sales and their merchandise seems to change fairly quickly. I think their sizing is pretty spot on. I wear a medium in most shirts – except the over-​sized ones, I get a small, but that’s because I don’t want to look like I’m wearing a tent. I haven’t tried on any of their jeans because I’m pretty particular and I like the way Seven For All Man Kind fit me best (White girl ass with limited curves right here).
Madewell has great customer service — in fact, I was there on Saturday to do some retail therapy when I found this great shirt that I adored but they only had XS left (about 6 of them) and no other sizes. The salesperson checked the inventory and had one shipped to me from Cali free of shipping costs. It is delivered ground so I have no received it yet, but I’m super excited and thankful that she offered to do that for me! She also told me that they run sales on their website that they don’t necessarily run in the store, so as long as you make them aware of it they will honor it.