Janovic Paint & Decorating Center

The paint folks, Bill especially, are five stars. They are quick and have a huge variety.
One of the blinds and fabric salespeople is a bit terse and doesn’t make time for customers. I would definitely go for those products anyways as there is a good selection.

I ordered blinds through AC at Janovic. She really could not have made more mistakes in my order if she had tried. From the size to the color to the shipping address — each one was wrong. She characterized all of her mistakes as ‘misunderstandings’; she never once took responsibility for her mistakes even though I had every detail written on a piece of paper. I would steer clear of this store!

Very helpful with a beautiful selection of Hunter Douglas shades. Really valued the opinion of our attendant.

this place sucks ass, as does the whole janovic plaza chain at this point. it’s a shame, they used to be a good semi high-​end paint store in manhattan — less expensive than gracious homes, but way better than your neighborhood hardware store.
years ago they carried great products like Saman water based eco wood stain (fantastic stain with great colors), now they only have Benjamin Moore and a few other huge brands — like Minwax. cheesy.
in addition, the staff at this upper west side location is braindead. at first they gave me a blank stare when I asked for water based wood stain, then someone remembered that they had a color card somewhere.
barely containing my contempt I asked if they could still get the Saman brand. the barely conversant girl waiting on me said, «yo, minwax is the best». to which I replied that it most certainly is not — the colors are ugly, there are less of them, and it’s way more smelly and probably toxic than the Saman.
another sign that manhattan is going down the drain as a result of globalization (americanization).
Pray for Home Depot and Starbucks to fail under the weight of their unwieldy monopolization…

Dealt with ‘A.C’ –I had a terrible experience w/​another blinds company in NYC and expressed my concern to Janovic about the importance of being on time when setting appointments — I was assured the folks coming by to measure my windows woud be at my apt. by 10 AM.
Did not show up until after 11 AM.
This was a time sensitive project and I had laid out my concerns and expectations before ANY work began — this included the worker coming over to measure my windows. I was given assurance all would be done as I’d requested — far from it!
I was told that I’d receive a quote within two business days — took several business days.
AFTER THE MEASUREMENTS WERE TAKEN, I was told that they had the blinds in the warehouse ready to be cut, and everything was in good order, only to find out over two weeks later that out of the several windows I have in my apt., they’d only be able to accommodate two. Completely different from what I was told 2 weeks before.
I told them the budget I was working with and stated I would definitely not go over a particular price — they said they could accommodate that. Came back with over 3K more than what we had originally discussed, forcing me to have to become strict and ultimately negotiate. Unprofessional.
Overall experience was really poor since none of the expectations set by ‘A.C’, therefore the company, were ever met. I was excited to work with them at first since the sales-​lady, ‘A.C’, appeared to be promising and helpful. When it came down to doing what she promised, she and Janovic fell short.
Complete run-​around and waste of time.
Go elsewhere.

For sake of clarity this review concerns only the shade and blinds section of this store. I have bought paint here and was very satisfied with the experience and the friendly and professional advice I got from the staff. That’s why I’m giving two stars and not less…
On the other hand, in the shades and blinds department the service has been noticeably non customer friendly and sort of shady: I was interested in purchasing blinds there and they suggested that I should have the measures taken by one of their professionals. This is a paying service ($ 50) that gets waived if you buy more than $ 500 of goods at Janovic… they came and took the measures but in the meantime we decided that we wanted to buy our blinds in another place that was more to our taste.
Assuming that I had bought a service when I spent 50 bucks I asked the lady in charge of the department for the measures, which she initially refused to provide and then provided partially (only one set). When asked for the whole set of measurements she said she was not allowed to give out «all the measures», actually — she added — it is Company Policy to never disclose measures and that «we will never give you all the measures, but we can give you a refund».
I thought that to be fair enough until I asked for the refund and the lady replied that: «No, I cannot give you a refund because I gave you some of those measures». Deciding that my health (mental and physical) is more important I gave up and lost $ 50; however, if a business is not able to build a trustworthy relationship with its clients based on transparency and accountability then — I think — it should not do business
Do yourselves a favor and don’t go for shades or blinds here: there are plenty of other options.

So it’s my first time painting and I decided to do it on my own and get my hands dirty! But besides the knowledge of my art classes from school, I hardly knew a thing about painting rooms. The staff at Janovic helped me feel comfortable through the process and directed me on the best things to buy (and save money) and also gave me some pointers. There is a wide selection of paints, finishes, and paint qualities to choose from, which can take a lot of time, especially if you’re indecisive! While the staff was extremely helpful, I do agree with Joey R that they were simultaneously a bit «melancholy».
I was finishing my painting job on Sunday when I realized I was out of paint and I knew the store would be closing early. When I arrived to the locked doors at 5:01, I felt defeated. This was a paint emergency! BUT THEN… a gracious staff member let me past the locked doors to buy some more paint. He was very patient and friendly, even though he was working a little late to help me out. Thanks!
Would definitely recommend this place.

«Weird Al Janovic»
This place is too big for its own good. I have never seen anyone else shopping here besides me. Not a complaint, I get service all to my self.
Staff is usually a little on the melancholy side but extremely helpful all the same. I mean between the lighting and the lack of music, hardware stores rarely gain the reputation of being an exciting place to work at.
I got an amazing deal on paint that another store was going to charge me double for. The prices always seem to be the best here as I have purchased countless gallons. The variety of brands and colours is strong as well. I actually went to a different paint place once for convenience and they mixed the colour wrong and it didn’t match when I got home. So back to Janovic I went.

We picked up most of our paint here when we repainted our place. Though it was pretty busy, the staff was really helpful in getting everything together and explaining all the differences in the paints. And they were quite friendly in the process. The prices were the same as any Janovic store in the city. Definitely recommended.