Hampton Inn Manhattan-35th St/Empire State Bldg

This location has improperly charged me for a full night when I never stayed in the hotel. Long story short, I was erroneously double booked, never provided any reservation confirmation, still cannot find any record of this reservation on my Hilton Honors account, yet was invoiced. When contacted, hotel staff was rude and entirely unhelpful. I’ve given up trying to work with this particular location, instead having to fight with Hilton Honors customer service. Buyer beware.

I am a gold AAA member and had a mix up on my reservation that I needed help with when I arrived This staff did not care at all that I had a problem and did not offer to help me fix it. In fact, they acted like I was being difficult. I spoke to two different managers, one on night duty and a different one in the morning and neither one was even friendly. I would never recommend this location with their unfriendly staff, cramped rooms, slow elevators and total lack of caring.

The hotel is nice enough. Rooms are clean. Breakfast was not good. But buffet style usually isn’t. I guess since it’s free you get what you’re paying for. Stayed here three nights then stayed next door at the Hilton garden inn and I would choose garden inn over Hampton inn for sure.

This place provided a wonderful stay. It’s in a great location, and is very affordable by Manhattan standards. EVERYONE there was super friendly and provided great customer service, I didn’t expect to be treated like that at a Hampton Inn. The hot complimentary breakfast was a very nice bonus. But the thing that stuck out most was the service and attitude of all the employees. It began when I called the front desk when I couldn’t get to the webpage where u sign in securely onto their complimentary Wi-​Fi. My wife couldn’t do it on her iPhone and I couldn’t on my droid, we were only able to connect without entering the password given to us and felt it was unsafe to use. I called up the desk and they said they’d send someone up. I thought it’d be a while before we saw someone, but the young kid they sent up was there in 1 minute. I barely had put the phone down and he knocks on the door. He was really nice, polite, happy– everything you’d want in an employee. He quickly solved our problem with a smile and wished us well.
Everywhere you go in this hotel you are warmly greeted-​elevators, hallways, lobby, breakfast area. It kinda stuck in my mind so that’s why I’m mentioning it. Maybe it was just a good day? Lol. It’s nice, you don’t get that much anymore these days. Luis at breakfast was super nice, I saw him notice two little kids fighting over one of their comfy types of chairs (they both were sitting in it), he brought over another one and later gave them each a bag of chocolate chip cookies. Their mom was impressed.
The room was a bit small but the bed and pillows were very comfortable. The bathroom was very nice– granite counter tops and a good sized, spotless tub that I wouldn’t hesitate to actually take a bath in. Wish the room had a small fridge but the ice machines aren’t far away for when u want to make some beverages. We had a great time in NYC and would certainly stay at this Hampton Inn again.

Wir waren für 5 Tage während unserem USA Urlaub in diesem Hotel. Wirklich toll war die Zentrale Lage. Wir konnten ziemlich viel zu Fuß erreichen. Macy’s war direkt in der Nähe und das Empire war quasi neben uns :)
U-​Bahn auch ganz nah!
Das Hotel war ordentlich und sauber. Die Zimmer etwas zu klein, die Fenster Schrott haha, Bett war ganz gut und Bad sauber und modern. Frühstück war so naja, aber die Ami’s essen morgens einfach andere Dinge (Waffeln, Würstchen, Bagel mit Jelly usw.)

1. Health code violation. Found curly hairs in the eggs at the breakfast bar. Absolutely Disgusting. The kitchen staff and cleaning staff doesn’t wear hair nets. Front desk manager didn’t seem to care after I showed her.
2. The most annoying part of staying here. Two days straight, I was stuck waiting for 45 mins on my floor, unable to get down due to housekeeping hogging the two small elevators. Very frustrating, especially when you have business meetings and are on a schedule. I called front desk but they didn’t do anything. The elevators will also just bypass your floor due to housekeeping using specific elevator codes/​keys. I will never stay here again nor will anyone at my company.
If you stay here, stay on the first 3 floors so you can actually leave when you want — by taking the stairs. Also, eat next door. Not here.
3. Absolutely no focus on customer service. Front desk staff was blasting music while socializing amongst themselves, instead of helping customers.
4. This is my second time staying here, and both times my in-​room coffee machine didn’t work. Luckily they have complimentary coffee downstairs.
Overall, I must say shame on you, especially for being a Hilton Honors hotel.
P. S. I was a Sr. Front Desk Manager at the Hilton Towers in San Francisco about 10yrs ago. If I worked here, I would have immediately fired several people after seeing such etiquette and management.

I cannot say enough good things about this hotel. Located in Manhattan with views of the empires state building, the locale is ideal. I stayed here 5 nights for $ 639, which I booked directly on their website. This price includes free wifi (fast enough for streaming YouTube and watching movies) and accommodates up to three devices) and free, hot breakfast. The $ 639 included all taxes and fees, which were upwards of $ 20 a day! And the breakfast each day was great, waffles, eggs, omelettes, yogurt and of course all of the continental fare. If ever in the NYC area and looking for a hotel room, this is it.

UPDATE: I changed from one start to three because the hotel did contact me after seeing my review, making gestures for atonement.
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In addition to the conditions of the hotel itself being less than stellar (in serious need of a fixing up), I had a major issue with the heating unit in my room:
I stayed there this past weekend for one night — Saturday to Sunday — which happened to have been one of the coldest nights of the year so far. I was out at a Broadway show and had been waiting out in the freezing cold for an hour, so when I arrived back to my room there was nothing I wanted more than to be cozy and warm. When I checked in I was running late, so didn’t take a look around– and when I arrived in my room that night I discovered something was wrong with the thermostat sensor. It was reading the room at a much warmer temperature than it actually was, so the heat wouldn’t come on. I had to set the temperature at 80 just to get it to come on at all and when it did kick in, the air coming out was cold. They sent a tech up and he said some wires weren’t connected right, so he did something behind the radiator frame and for the moment it seemed to be working. He suggested I make sure to eventually turn the temperature down a few degrees, because 80 is quite warm. After he left it was around 11:30 at night and I turned the temp down as he suggested, so the heat shut off. And then it never came back on again. Now it’s 1am and the tech is back in the room– he has to reset the thermostat again and once it reboots the air is warm and toasty, but this time he says to leave the temperature set at 80. So I spent the entire night either roasting in an oven or freezing cold (once the heat shut off). The problem is not that the heat was broken — stuff happens — it’s that when I went to check-​out in the morning not a single amenity or gesture was made to make up for the horrible night I spent in their hotel. I had asked to change rooms at 1am because I was so fed up, but they were sold out, so I just assumed they would do SOMETHING to make up for the trouble (the front desk has a giant silver plaque that says «If you aren’t satisfied you won’t pay»). And yes, I did voice my extreme aggravation at 1am to the front desk too (speaking of which, it didn’t help matters that every time I called the front desk the gent on the other end sounded annoyed that he actually had to help someone. No exaggeration). So they knew I was unhappy. I am also a Silver Hilton Honors Member. Big mistake, guys– will NEVER stay at your establishment again.

The worst hotel in new york I have to say. Service was THE WORST. None of the front desk people are nice. NONE. I stayed for 4 nights and all the workers have to act so rude. Asked them questions, all they give was ATTITUDE. NEVER AGAIN I will book this hotel. Please be nicer, I’m a customer and I’m not staying here for free.

We stayed at this hotel over Memorial Day weekend. It was a fantastic stay. Check in was a breeze. The staff was nice and friendly. The room was very clean and we had a great view of the Empire State building. The room was a bit small though, but what do you expect in NYC. I will say that the building felt very secure! I even accidentally left my room door open one evening and when I returned, my iPad was still there in plain sigh on the bed. I know, I know… more luck than anything else… but it happened here. The location was great; a block away from the largest Macy’s in the world, a block from a subway station, and plenty of cabs around. Breakfast was buffet was good (not great, but good and FREE). I would definitely stay here again!

— Excellent location in Midtown, right near Macy’s, Penn Station, Empire State Building
— Helpful and Friendly staff — held our bags before check-​in and after check-​out too
— Very affordable, especially for midtown Manhattan
— Clean and cozy rooms — comfortable bed & linens
— Views of Empire State Bldg. from your room
— Great location for all of your sightseeing and touring needs — subway stop 100 ft. away

My stay here was pretty alright. The staff were cool about us stashing our bags when we arrived early and stayed later than our reservation. When we did come back to check in after the appropriate time, it inexplicably took them 30 minutes to get our room ready.
The breakfast is your standard freebie — I’d rather go out in NYC.
The room was very nice and didn’t feel cramped at all. The beds were comfy and our floor was quiet. One of our windows even opened, which was nice.

First off, I’ll start by saying that I am a big fan of Hampton Inn when it comes to work travel, so why not use them for a NYC weekend? Big mistake. I stayed in a room with a comfy king size bed on the 20^th (top) floor.
What the hotel has going for it is the location. Right around the corner from the Empire State Building, Macy’s and Fifth Ave. An easy walk to Times Square, Bryant Park, Fashion District, etc. And the staff was very pleasant and the hotel and room very clean and modern. However, there are some major flaws.
First is space, the rooms are depressingly small. So if you’re sharing the space with your kids like I did, you’ll be stepping over each other. The small space also poses an issue with the air-​conditioning which blows right on the bed making for a loud, frigid night sleep. The tight quarters extends beyond the room to the halls where you have to constantly move maid carts or luggage trolleys all the way down to the lobby where there are only a few seats.
Secondly the rooms are very close to each other and can be noisy if your neighbors are. The room next to us kept opening and closing their door early in the morning. It was so loud I thought it was our door.
Thirdly, the included breakfast is sparse compared to other Hampton Inn offerings. Processed egg omelets with cheese wiz was the only hot item besides the waffle makers.
The final issue we had was with the elevators. There are only two for the entire 20 story building. So there was always a wait.
The prime location and friendly staff might make this a perfect place if you’re traveling solo. But if there’s more than two of you and you want some space, I suggest looking at other hotels (and there are lots in that price range!)

Another great option for a clean and safe hotel near Herald Square and Times Square! Good prices which include free breakfast, free coffee/​tea anytime, wifi, and a fitness center. Biggest plus for me this trip, staying on 35^th St is WAY quieter than the hotels on 36^th St. The bed was so comfy and I slept undisturbed!

STAY AWAY! My folks came to visit and booked this place 4 months in advance. The day of check-​in (when they were flying) Hampton Inn ran their credit card which for some reason didn’t go through (user error!) and they cancelled their reservation. My poor little nieces showed up with their bags and big apple excitement to no hotel room and the rudest hotel manager ever — Ariel Colon, you’re an evil man if you make kids cry. It was raining, 10pm and no hotel. Luckily we found another hotel and booked with the same card they said «didn’t work». Diablo Colon wouldn’t pay for our taxi over and blamed my family for this mishap.
1) they don’t know how to treat customers
2) how is it business practice to forfeit someone’s hotel room the day they check in? Don’t you know many people need to fly to get there. Why not try 2 days or 2 weeks before!
3) if you’re going to leave people stranded, at least be kind (these are kids!) and have options.
Never again!!!

The parking is terrible but for my first visit to NYC I didn’t know what to expect. All the cab drivers and construction workers took up all the parking spots so I had to circle 2 times just to drop my family off. Once I dropped them off I had to drive to another block to park in a parking garage.
They were currently working on the concrete outside of the lobby so there were construction workers all over the place.
Once inside it was clean and the staff was very pleasant. They assisted us with check in and we were up to our room in no time. We did pay the extra money for a room with a view of the Empire State Building but I dont know if it was worth it as you had to bend your neck up just to see it. It was not like you could lay on your bed, kick back and look out your window and see it.
The beds were comfortable, the bedding seemed crisp and clean and the bathroom was also kept well.
There were 2 elevators that were quick to bring you up and down. Didn’t have to wait long to get one to take you.
The breakfast was ok. They offer a small omelet, cereal, sausage, waffle, yogurt or bagels. To drink there was tea, coffee, white milk, apple juice and orange juice. They had one person in charge of maintaining stock of the breakfast items and they kept up well.
There is a concierge desk and they helped us out twice. Very friendly and willing to assist.
Location being only a few blocks away from Times Square and a subway terminal at the corner of the block you can easily get to anywhere you need to go from this hotel. Would stay here again as the price was better then others in the area,

I really don’t know how I feel about this place. When I think of something good, there is something bad to counteract it to neutralize it, or worse. Yet, my heart leans to a 3 star versus the 2 star my brain wants to give. I have traveled a lot and stayed at numerous hotels, so they are facing some fierce competitors.
The hotel lobby is nice. I enjoyed the fresh, live orchids and the coffee, teas, and cocoa available ²⁴⁄₇ by the breakfast area.
Speaking of breakfast, it is complimentary every day from 6 – 10 am. The menu changes, from sausage, bacon, muffin with cheese and diced ham, etc. I did not dare try the sausage. I am not about to get indigestion before a wedding. The bacon was probably those microwavable bacon they was thrown in a deep fryer (or so it seems), the muffin cheese was a bit soggy. My biggest problem was their oatmeal. I don’t know how they screwed up oatmeal but they did. I have made plain oatmeal with water and it’s just tasteless. I have no clue what special something they added to this, but it was pretty foul. Maybe a tub of iodized salt. They also have the worst hotel waffles I have ever had. But… food better than no food.
The room was so small. There was gum on the floor. I did like being able to blast the AC at 70 F. It’s a bit loud, but I am a heavy sleeper so it doesn’t bother me. I did have more than usual frequent episodes of asthma — which means a lotta mites probably. I do but them a lot of slack because it may be an older building and not everyone has pulmonary dysfunctions.
I admit I like to play this sick trick on the housing staff. I would leave small sums of money by the night stand, with nothing indicating that it is for them (no post-​it, no envelope) — just to see what their conscious tells them to do. This was the first place the only place that presumptuously took it. It’s good they assumed correctly, that yes, it was intended for them — but I despise presumptuous people. For other places, I end up leaving a smidge more and a note for them. I know… I know… the REAL test would be to leave Benjamin Franklin behind, but I don’t wanna play that badly (and I love him too much).
This one here is the pisser offer: the elevators take eons — so I decided to take the stairs, thinking it would be faster. From 6^th floor down, there were large (filled) trash bags obstructing my path on every floor. I am in heels, so I am not about to hurdle over them. I don’t care what people are wearing, there is ABSOLUTELY NO REASON why there should be anything blocking stairs in the event of an emergency. And based on crappy breakfast, I would not rule that out as a possibility. Turns out I should have just waited for the stairs, because apparently the stairs I took doesn’t lead to the lobby so I hiked and navigated (around trash bags) my sorry ass back up to floor 2 to wait for an elevator.
For over 200 buckaroos a night, two stars.

— Friendly staff. Check-​in was fairly quick.
— Very affordable*
— The room was pretty large. I was surprised. Also, it was very clean!
— Free breakfast. Go early!
— Awesome location* (next Herald Square, Macy’s, Korea Town, subway, etc.)
— Decent fitness room.

I stayed here on a Sunday night and I was very satisfied with my room and overall hotel experience for the price I paid. They offer a teacher discount which is nice, but they also had good deals on
. The hotel was in a great location, about a 10 minute walk from Times Square and a 5 minute walk from the Empire State Building. At check in I requested a room on a high floor facing the Empire State Building and they gave me top floor with the ESB right outside my window. The room was an 4 out of 5 for cleanliness, which is passable. The bed was comfortable and the room had a flat screen TV which is nice when you are staying in a city with not much going on and as boring as New York.
My only issue was the breakfast in the morning. It was a madhouse down there and we were kept waiting for a variety of the foods to be refilled. No eggs (not even hard boiled) is a bummer for me. Overall, I would definitely stay here again for the price and the location.

Solid Manhattan hotel… For the right price I could stay here every time.
Clean
Updated décor
Comfortable Beds
Breakfast Included
Coffee and Tea in the lobby
Super friendly staff
Convenient Herald Square location
If you use the subway the B, D, F, M, N and R are 50 yards from the front door. The 1, C and E are a couple of blocks farther down
They seemed to allow late checkout with no attitude, as long as they can accommodate it considering the load of new customers coming in.
A great experience!

This hotel is a typical NYC hotel — rooms are on the small side but that is true of most of the Hamptons in the city (the only one that has big rooms that I have seen is on 8^th Ave). I had two different rooms as my company paid for one night and I used Hilton Honors for the other two.
The first room had two double beds and was a tad bigger than the second which had a king bed. Both were decent rooms — the comforter was a little lumpy in the second room but that’s getting pretty common at Hamptons and HGIs as they launder them daily.
Breakfast was good — on par with other Hamptons. As others noted, elevators are slow and crowded in the mornings and I suggest you get a higher floor as those on the middle floors frequently encounter full elevators!
The only thing I did not like is they do check luggage but it is not stored in a secure location. They put it behind a pillar in the lobby and when they run out of room there, it sits out in the open in the breakfast room. I checked luggage twice and had no problems but I would have preferred to see my stuff go to a room that at least appears to be secure.