Grainger Industrial Supply

15 bucks for bug spray… give me a break Grainger. They have to be the most expensive retailer in the United States. Only good for emergencies when u can’t get part elsewhere… if they lowered there prices a little bit people would use Grainger for a one stop shop, but that’s not the case they jack there prices up like non other. last resort place. Only reason they get two stars is for there inventory. Counter people are nice though that’s it

This is a heaven for hardware & tools they have EVERYTHING! You have to know what do you want because all the parts are in the back, so you can’t just browse for random stuff.
The guys ovr the counter are professionals and they helped me to find the very specific tool I was looking at.

Don’t let the store front fool you, they have very extensive parts inventory, it helps to browser through their catalog online before you show up. I was in needed a $ 4.00 part for a camera equipment, there’s nowhere in the world you can find this, other than find it from Ebay and shipped from China. It took me couple trips, but their customer service finally help me located a replacement, and have it ship to my address for free.

Amazing & quick service I would say ! 1 star down just becoz there was 1 guy Spending 30 mins with single customer when 6 were waiting, rest was pretty smooth ! No complaint. I got my order Pressure regulator delivered in 2 days. Couldn’t find anywhere else.

I have only been in here a few times, but have to say I like their customer service. Usually in places like this they get snappy with you if you don’t know exactly what you want and if you don’t have the corresponding part numbers. Not here! Generally I know what I want, but do not have any details and they never give you guff about looking things up. Also, as a lady, I appreciate that they are always courteous to me and treat me respectfully, and they don’t assume i’m clueless about their products. I totally am! Sometimes there is a bit of a line, or no line but people take forever placing their orders, but this is to be expected since they are so nice about not requiring you to have your order specifics.

After they messed up my order, they told me to come by and place the order personally. This is after they charged me TWICE for the product (im still waiting for the refund from the first order they fucked up).
After spending half an hour re-​ordering at the store, I asked for a tracking number for my new order. The guy said the system takes a while so he will personally call me with the tracking number within the hour.
FIVE HOURS LATER I called to see whats up with my order, I was told by a new representative that they cant find my order and they claimed it was never placed!!!
She was kind enough to offer for me to place the order a THIRD time (and of-​course, pay for it a third time) when they had «no record» of my two previous orders, but somehow they managed to charge my card!!!
If this is how they treat a $ 650 purchase, and apparently they dont need my money — I guess they have much more important clients to take care of. I suggest they spend their money on CUSTOMER SERVICE TRAINING for their employees.
Absolute disgrace