Friedman Robert, DDS

Receptionist is awful. I’ve had a toothache for a while and was eager to go to a dentist and heard that Dr. Seguritan is great. I’ll never know now, because that receptionist is eager to keep patients away. I registered under my DMO yesterday and called her — she said I have to wait until next month’s roster because it takes about 30 days to be added. I’m in pain, so I contacted my insurance and they managed to not only add me to the roster within 24 hours, but were willing to speak with and fax confirmation of my eligibility to the office. I call the receptionist again, eager to make an appointment. She starts throw as many things out there as possible to prevent me from getting an appointment. «It takes 30 days to be approved» — I explained that the insurance was happy to confirm. «Well, I already have my October roster so I can’t see you until November.» Then I asked why she didn’t tell me this yesterday. «Well, I can only make an appointment if it’s an emergency.» I express that I am in pain. «What is it exactly that is your issue» — lady, I don’t know, I’m not a dentist. She then says the insurance can call her and they can see if I have an emergency, but oh, by the way, can’t schedule an appointment until ten days from now. So the end of October, meaning a day before you’d get the November roster anyway. Got it.
Get rid of the receptionist. Going to the dentist is already an unpleasant experience for many, and there is no way I’d trust her with anything if she won’t even try to get me an appointment.

After recently moving to NYC I was in search of a good dentist. Unfortunately I don’t have the best teeth and really was looking for someone that could meet my needs, accommodate my busy schedule, and take my insurance. Luckily I stumbled upon Dr. Friedman’s office after searching on the internet. When I made my first appointment the office manager was extremely polite, professional, and courteous. She called to remind me of the appointment, I also received a text message and email reminder. In addition Dr. Seguritan is the primary dentist in the office and he has been treating me with the best care. I needed an immense amount of work done and he did an amazing job. His patience, professionalism, and focus to detail made all my visits pleasant and I felt relieved having to find such a great gem in this very big city. Also I never had to wait more than 5 minutes in the waiting room, and the office is immaculate with incredible views of St. Patrick’s church. If you are looking for a reliable, personable, talented dentist I highly recommend Dr.Seguritan.

most fucking horrible office ever. the receptionist is super rude and disgustingly unhelpful. fucking pisses me off. never had a nice conversation with this fucking jackass lady. horrible horrible experience. they cancelled my appointment twice the day before and say that I’m not on their roster although my insurance company confirmed both times. just horrible service.

I searched for a PCD in New York City, and Dr. Friedman seemed to have decent reviews. I scheduled my first appointment through ZocDoc for May 19^th, which was about a month ahead of time. Dr. Friedman’s office waited until the day before my appointment to advise me that, first of all, I am not on their roster, and second, Dr. Friedman cannot see me because the selected time slot is not available. With that said, my appointment was rescheduled for June 3^rd. On June 3^rd (the day of my appointment), I was called again and advised that Dr. Friedman cannot see me because he is out of the office, and so I was rescheduled for another day again. Finally, on June 9^th, I got to my appointment greeted by unfriendly receptionist and waited 25 minutes before I was seen by the doctor’s assistant. Several minutes into my appointment, I find out that I will be examined by Dr. Mikhail Seguritan (not Dr. Friedman), which was never brought up to me before even once. Turns out, Dr. Friedman does not even see his patients in NY office, and the office is run by Dr. Seguritan. After being on the phone with the office several times, they never had a courtesy to tell me that Dr. Friedman is not going to see me at all. When I gently brought up my concerns, Dr. Seguritan was apologetic, and the receptionist told me that I am free to see another doctor. I was anxious to get certain work done, so I had to schedule another appointment with this doctor. Today, the same receptionist called me and said that I «made the doctor feel very bad, and he is not comfortable with treating» me. Really?! Do you honestly believe that the way you treated me was the right way to treat a patient? I think, as a patient, I have the right to know who will be examining me ahead of my appointment. Anyways, it is probably for the better that they cancelled on me, because I was not comfortable with Dr. Seguritan treating me anyways. Such a dishonest and unprofessional way to practice!

They moved their office to 50^th St. between 5^th and Madison right next to Saks. They are on the 8^th floor in a huge, modern space. When I walked in the dentist recognized me even though it was only my second visit and welcomed me straight back into the exam room. NO WAIT WHATSOEVER!
The huge windows in the exam rooms overlook the top of St. Patrick’s Cathedral. I found the nice view had a soothing effect during my cleaning.
Yet again, the dentist was quick and talked me through everything so I always knew what he was doing. My teeth feel super clean. He also talked to me about bleaching and recommended that I buy more bleach on amazon because they can give much better prices than he offers. How honest and refreshing!
I’m sad I’m moving because I’d keep using this office forever.

I came to this office after vowing to never return the the chop shop that was my previous dentist. Dr. Friedman’s office is located in a modern high rise, yet his actual office itself seems extremely antiquated. That said, his technology and tools were very up to date (something my previous dentist severely lacked).
Everything seemed to be going ok up until it was found that I had a failing root canal and two separate crowns that needed to be redone completely. (Again: previous dentist=chop shop. I have written a review on it.) Dr. Friedman was very friendly and professional and informed me of the severity of the root canal failing, and explained my options.
So I started to get the appointment process rolling on the work I needed done, and it is here that the 3-​star rating comes into play. Now, I’m not sure if this is my insurance company screwing up, but Friedman is not a general dentist. He only specializes in very expensive crowns and procedures, none of which my insurance covered, and none of which was disclosed to me until I was in chair. Now, this isn’t to say that what he offers isn’t good. I’m sure they’re quality pieces of dental work, but not everyone can afford it, and as an office that accepted my insurance when I first made the appointment, I should’ve been informed that my insurance would only be covered for some work, and not for everything that I *should* be covered under.
Alas I had to leave this office and restart the horrible process of finding a good dentist in NYC.
*A sidenote: Apart from the failed root canal (which has since become swollen and I have an appointment with an endodontist to have fixed) and the two crowns needing replacement, Friedman told me I had a cavity that could become a root canal and needed to be filled soon. I mentioned this to my new dentist who took new x-​rays and couldn’t find what he was talking about. Interesting…