Frank’s Window Cleaning Company

I’ve used Frank’s twice now and was really pleased both times. The technicians were always polite and professional and finished the job in a timely manner while still being very thorough. The only area that needs improvement would be arriving to the appt on time. 10 means 10am — 10:15 at the latest but certainly not 11am. It’s NYC and we are all on tight schedules with too little time already. If they could improve on this they would be fantastic!

Why is there no zero star review available? Window washer supposed to be here between 10 – 12. At 12:10 I call. They have no clue, call me back five minutes later. Guy running an hour late. It never occurred to the washer to call and say he was running late? It never occurred to the condescending jerks who answer the phone to tell their people to give a heads up when they are running late? This is not genius stuff to figure out, people. You go into a job, see it is going to take longer than you think, and alert people. Neither person I spoke with on the phone would give a name, so I can’t tell you of whom you should be wary. I would say the whole bunch!

I certainly agree about the attitude!!! The guy showed up and cleaned some windows, did not clean others. When I called the manager to ask what happened and why someone would unprofessionally walk off the job, the manager (without any care in the world) said that our windows were leaking and there was water between them and we had to replace all our windows. He didn’t think we would be satisfied and then would not pay.
Mind you, we live in an 8 room multimillion dollar apartment that is meticulously well keep and no one has EVER said we have any leaks. They are unprofessional and indifferent.
DO NOT USE THEM — IF YOYU READ THE OTHER BAD REVIEWS YOU WILL SEE THE SAME COMPLAINTS ABOUT ATTITUDE, INABILITY TO LISTEN TO THEIR CUSTOMERS AND INDIFFERENCE.
I am giving one star just for their showing up at all.

I’d been using the same window cleaning service for many, many years and they closed. It was my first experience with Frank’s. The man was on time, however, he gave me a lot of attitude and eye rolling when I pointed out drips and places he’d missed. He charged $ 10 more that the former cleaning service. And I had to clean up after him, as he sloshed dirty water all over my window sills.
I’m looking for another window cleaning service.

Really like these guys. always on time and professional. reasonable price too. i use them for my apartment and they have done my sister’s apartment too and she likes them.

Very unreliable company who use bait and switch techniques. Not reliable when they agree on a price, likely to reneg on the initial offer
There are much more honest companies to deal with. Than this company, stay away from them

My windows are clean and the gentleman who came to clean them was professional and worked very hard. However, I had an appointment at 9 AM and when nobody was at my apartment by 9:10 AM I called to find out if my appointment was still being honored. I was squeezing this in before work and didn’t want to be delayed. The woman who answered the phone was nice and helpful, but not apologetic when I told her that the window cleaner was late. When I informed her that he was supposed to be there 10 minutes ago she said it is a one hour window he can arrive between 9 and 10 AM. That would information would’ve been helpful when I scheduled the appointment. The cleaner hadn’t left the shop yet and she told me he would be there in 45 minutes. He arrived at 10am. The cleaner apologize for being late when he arrived and got right down to work. It’s always been my experience that window cleaners price out the cost of cleaning my windows upon arrival and this was in keeping with my past window cleaning experiences. Each window is $ 10 and they add extra charges for double size windows and cleaning the soot out of the bottom of the windowsills. Overall I was happy with the quality of the work. I would suggest that the cleaners use the bathtub instead of the kitchen sink to fill their slop bucket, but I was glad the cleaner took off his shoes upon arrival. I knocked off a few stars for having to wait an hour. My time is valuable.

Frank’s Window Cleaning is a family-​run UES staple with trustworthy guys, fully insured. They’ve been in business since 1929. Rumor has it they’ve even cleaned Martha Stewart’s windows, so you know they’re good. They clean carpet, wax hardwood and will do your chandeliers and mirrors. One-​stop shop.