Eleven Consignment Boutique

Goodwill comparable, but really small. You really have to dig through the not so good for the finds and there’s only one makeshift fitting room, which is annoying. But the staff was nice and told me everything was half off, which made things pretty cheap. But no signs to that effect, which was weird.
Has as much men’s stuff as women’s.

I stopped in here recently on my search for an inexpensive, unique prom dress after visiting their location just up the street. I’d been to the other consignment stores on that street earlier in the day and hadn’t found anything. Almost immediately upon entering this shop with my family, my mother came across the PERFECT dress for me! I tried it on quickly and when I went to pay for it, I was surprised to find that it was only $ 35! This was for a beautiful Alfred Angelo full-​length bridesmaid dress! I didn’t interact much with the staff, but when I did they were friendly and courteous. I left the store feeling elated and would shop there again.

Seller Experience: I strongly would NOT recommend selling your things at this consignment or other consignments affiliated. STAY AWAY!
First off, their rules:
–Unsold items are reduced by 20% after 30 days and 50% after 60 days
–Store retains 50% of actual selling price
–You need to call every Wednesday to see if your items were sold. If your items sell, you receive a check on Thursday.
–If you decide to take back your items you still need to call and ask on a Wednesday.
I called on Wednesday to see if any of my 2 items sold. 1 sold for the minimum price of $ 40.
I went in the next day to receive my whopping $ 20 check. As the lady handed me the check, she told me I can’t deposit it that day but I can deposit it tomorrow. How odd, do they not have sufficient funds in the account? The other item that didn’t sell was missing the case it came in as well as all the proof of authenticity. They gave about 2 mins to look for it to just tell me that it was lost. I asked the lady if things get lost a lot there and she ADMITTED «things get lost all the time here because they move things around.» Hmm, how does an unorganized business still stand if this happens «ALL THE TIME» ??
Unorganized, ridiculous rules & payment policy and lackluster customer service. Grade: F–

Speaking for the cheaper Eleven just down the street:
Nothing but positive experiences and great purchases every time I’ve shopped. Their items are priced very fairly and in good condition. A lot of times u shop consignment stores and they’re smelly and the clothes are worn and the store is dowdy but Eleven is A+. Also, they are often running promotions so prices typically aren’t the same as they are marked so it makes a nice surprise. So many different brands (Marc by Marc Jacobs, Cosabella, Theory, Milly, etc.) Similarly priced to Buffalo Exchange or Beacons Closet but the clothing is way better quality and the shop is all around cleaner. Not to mention, the employees are friendly and not stuck-​up hipsters (I’m look at u, Buffalo Exchange.) very positive experience w Indiana, she was super sweet, helpful and attentive. Honestly don’t understand the negative reviews, this place is great!

I am a fan of all east village consignment stores they all have issues and programs you have to work with but hey thats the business same as eBay they all have rules. although i found out the hard way they don’t take wedding dresses on consignment after i draged it all the way here but they did give me a good to
or
witch was very helpful. such a pain to sell this big thing i can understand why they don’t wanna take it they take up to much room and this store is very very packed as it stands. today i did get celine tote bag for 500 vintage but in good shape that i didn’t carry so they offered to ship it to me in BK next day and offered a über messenger service at there cost witch i took because i just didn’t have another free hand it always pays to ask if people ship haha. i love nYc and all its assets.

So so happy we found this place today. From the bags, to the shoes to the clothes I didn’t know where to look first when I accidently wandered in here. Adorably decorated, great items for sales, friendly and trendy looking staff. I will definitely be back. Very surprised about the negative reviews on here. I could not find anything bad about the place. I encourage anyone to visit!!!

Don’t ever sell here!!! Not only do they not explain their policies clearly, but I asked for an item back and when I went to pick it up, they told me it had sold and there was nothing they could do about it. To own up to my part, I definitely swore and got visibly upset in the store when I found out an item I was promised back was not only sold but also that I was getting back half of what I was promised. The woman told me to «read the fine print» and was incredibly rude and unapologetic, especially for being the same woman who promised me that item back a week ago. Also, you have to pick up your check on Thursday ONLY. They literally rip it out of a checkbook, so there’s no logical reason for this absurd policy. I left work early to find out the shoes I was supposed to pick up were sold and for half of what they quoted me. SO regret coming here. Do yourself a favor and sell to the lovely people at PONY. That’s where I’ll be taking the rest of my business and Jimmy Choos.

I agree with the other reviewers about the horrid customer service here. The woman working today could not have been less interested in making a sale. I was standing there at the cash register with a skirt I wanted to buy and she literally stood there holding it in her hand while flirting with some guy who was either the owner or a workman — asking him if such and such items that had just come in would look good on her etc, giggling, completely ignoring me. It was bizarre. And she was dressed up like she was going out for the night in the suburbs or the Meatpacking. Clearly this job is an opportunity to prance around the store and pose, rather than sell anything.
The other issue with this place is that the merchandise is seriously crappy. It’s pretty much garbage. When I walked away without buying the skirt because the woman was busy flirting, I was actually kind of relieved because the skirt was pretty worn out and really not that cute.
You can definitely skip this mediocre little dungeon.

This is a review for my experience Fall 2013: For consignment, the «process» is to call Wednesday to inquire if your item sold and pick up check Thursday — those days only. This can easily be difficult for full-​time workers. I called Wednesday and was told I must have yellow slip to claim check and that sometimes they run out of checks if you arrive too late in day. I called next day and gave my name and was casually told if I called yesterday a check «should» be there. Upon pressing for a cross-​check it turns out a check was NOT prepared for me. I expressed frustration and was floored by the attitude I received. The woman cut me off while speaking stating «the process works for everyone else». I replied that I am allowed to express my frustration and regardless of process I am addressing my singular experience. I was met with a nonverbal exhale and an eyeroll I could feel through the phone. I reminded her that at beginning of call I had to push for her to reconfirm. I can’t believe the rudeness given the professional, customer service response should have been to apologize for any miscommunication and take my name assuring me it would be ready the following week. At mercy, I said fine I will have to do multiple calls the following week and take time off work. I received a curt «fine» and dial tone. I am perplexed as to why a store manager or owner would have poor manners and issue resolution with a customer especially one that has been a patron and has now created revenue through consignment. While I had enjoyed shopping there, this nasty behavior will prevent me from spending soon.

I follow this special consignment shop on Instagram and immediately fell in love with a Louis Vuitton bag that Monroe posted. I called her immediately and she sent me more photos within minutes. It was the first time speaking to her and she was already sweet enough to hold the bag for me when I’m sure she had other customers who were wanting for the bag. She even kept her promise and gave me an extra discount. She is very smart, stylish, quick and of course helpful. I was always checking out the location in the east village but I will now be returning more often to the Brooklyn location for Monroe’s help. Thank you!

First time I’ve come into the store in manhattan in about a year and there’s a huge improvement! It looks so chic, clean and the new staff members are so great. They were so helpful, I found some real designer gems for fair prices, brand new pieces too which was really impressive! Definitely recommend you to take a look around in this store!

Walked in to this store recently. As soon as i walk in I am stared at up
and down by two young women. I ask the question, «do you have any vintage dresses»?
«What kind of vintage?» she asks me with an attitude.
I know of only one kind of vintage, so I said to her «like old vintage»
«Well look, we have a lot of things.»
I felt so un-​welcomed and headed for the door.
Some advice to the witches who work there. I have worked in retail for 20 years now and you can have top of the line clothing but remember customer service comes first.
Leave that attitude where ever you fell from. A native sloper for 50 years.
.

This place is owned by trash. I have never met more unprofessional people in my entire life. The women (Liz) who talks like a sailor and dresses like a college coed preparing for finals will do anything to rip you off. Her husband (Maleek) is frightening… I mean scary! I had the unfortunate luck of being stuck in the store for over an hour and this man did not laugh, chuckle or have a solitary light hearted moment once. I have never met such a dark and sombre individual in my entire life. As for the staff, most of them are nice with a few exceptions. However the majority of them have ZERO fashion, label, brand or trend awareness witch garners the question: HOW THE HELL DID THESE PEOPLE GET INTO THE CONSIGNMENT BUSINESS???