DriveUp Storage

Avoid at all costs. I don’t know how they have so many good reviews, but it is so far from the experience I have had. I had my stuff put into storage in one of their pods on 9÷1÷15. Andy estimated I would need a 1 bedroom pod or whatever that standard equivalent is. We went through all my inventory and he assured me there would be plenty of room. The morning of the move, there is no pod showing up at the assigned time. I called Andy, couldn’t reach anyone there. Eventually when they were already quite late I get a casual call from Andy back saying «hey, so our truck is stuck in the Holland Tunnel traffic. He should be there in the next thirty minutes.» 30 minutes go by, and then another 30 minutes before it finally arrives an hour and 15 minutes late. Andy is real casual about it. I get a casual «yeah, sorry, sometimes we’re late cause of traffic.» The truck finally arrives and the movers get to work very late. One good thing: Ken, the driver, was excellent. He was apologetic and informed me that part of the issue was that he was told 9 to 10am, not 8 to 9am. So I was able to deduce that the lateness was on Andy’s end not communicating the correct time we had agreed on. Ken informed me he didn’t even leave their facility until after 8 because he thought he had til between 9 and 10. He clearly felt badly and busted his butt to help which he didn’t have to do. He was ready to grab things as they brought them out and efficiently loaded them up.
The bad again: As the pod started to fill up, Ken said «oh man, you need the bigger size pod. This isn’t all going to fit. Why weren’t you told to order a bigger pod?» I actually wound up having less stuff than I quoted to Andy but somehow the pod wasn’t big enough. Ken worked very hard to get everything inside, and in the end, there was 1 piece not able to fit: my solid oak wardrobe. Not able to do anything about it (everything had to be out of my apt that day), I decided I’d have to leave it. I wound up ditching it on the street thanks to Drive Up Storage’s lack of correct planning. That was a $ 400 piece of furniture when it was new (to be fair, I’d had it probably for 8 or 9 years) but still, it had a lot of value and functionality and I had no choice but to abandon it. I followed up with Andy later and calmly let him know I was disappointed, what was his response? «Oh, sorry, you must have had more stuff than we discussed.» When I assured him that was not the case, Andy kept minimizing any wrong doing on their end, and placed the blame squarely on me — he also minimized the being late as a really normal thing and his tone the entire conversation made it sound like I was being like, really demanding. I never asked for any compensation, I never complained beyond that one call. I got zero validation or apology.
My stuff was stored with them for several months. No issues that I am aware of. The 1^st of each month they debited my $ 212.50 from my account. Fine. Come January 10^th of this year (2016) I signed a lease on a new place in Brooklyn. Called Andy to set a reservation to have my pod delivered. Picked Sunday ¹⁄₃₁. All they had left was 7pm — 8pm. It was not ideal but I took it. I asked him to make sure this would be a good time — didn’t want any further trouble like before. He assured me all would be fine.
Saturday 1/​30, about 26 hours ahead of my move, I get a call from Andy. «Oh hey Phillip, bad news. Our fork lift is broken so we have to cancel your move tomorrow. But don’t worry, we’ll get someone out to fix it on Monday, so we’ll be able to reschedule for another time soon.» Excuse me? After twenty minutes of arguing Andy speaks to Jonathan the owner who tells him that they will comp my pod delivery on a different date. Realizing I have no other options, I agree. I ask for Monday as a new delivery date — they can’t do it. I ask for Tuesday. They can’t do it. I ask for Wednesday. The only time they can do is 8am, so I agree. Wednesday ²⁄₃. Tuesday ²⁄₂ I get a call on my cell. «Hey Phillip, it’s Andy with Drive Up Storage. More bad news! Our fork lift broke again and we’re going to have to cancel your delivery again. Sorry!» I asked to speak to Jonathan, the owner, at this point but was told that «Jonathan is CEO and doesn’t talk to customers. That’s what he has me for.» So basically, I have had my pod delivery canceled twice and have no idea when I will get my stuff. I’m sleeping on a leaking air mattress and I’ve paid Drive Up Storage thus far $ 1,300+ and this is how they handle their business. Cancelling twice and owner refuses to talk to his customers. I have to cancel my movers AGAIN, & though they’ve waived the delivery fee, I now have no idea when I’ll ever get my stuff and nobody has even apologized. Drive Up seems great when things go well but the moment there’s a complication, they are totally useless and unable to treat their customers with respect or efficacy.

Great experience! Needed to store studio apartment for 3 months, and DriveUp Storage helped me figure out all details, got movers, and moved me out in 45 min.
Andy was extremely responsive to my emails (within an hour) and made scheduling my drop-​off at my new apartment (3 months later) seamless. Ken also did a great job managing the truck and movers that helped! Overall, high recommend if you need a short-​term storage solution!

Positive experience.
I move out of Manhattan into Williamsburg Brooklyn.
It was easy to schedule pickup/​drop off.
Some things to note:
1) Going to Brooklyn there was a additional toll charge.
2) 2 months minimum storage, but its worth it since their 1^st hour of pick up was free.
Overall, very transparent company and no hidden fees.

This is an amazing service for storage needs! Setting up storage is easy, and they will deliver the storage unit directly to your doorstep so that you (or your movers) can pack in your stuff. There are similar services such as Box Butler or Make Space, but they didn’t meet my needs because I needed to stash several pieces of furniture along with all my boxes and large bags.
I had drama with my previous slumlord and needed the move during late night hours — I called customer service to see if there was any way they could help me out and Andy was amazing. I had several other requests and they truly did everything feasible to help me out. Jon delivered the unit to me and when I ultimately ran into some «challenges,» stayed calm, professional and super helpful.
When I ran through the numbers, there’s no question on how great the pricing is! I’m paying approx. ¹⁄₃ of what I was paying at Manhattan Mini Storage in Chelsea. A THIRD!
The entire procedure is super easy and reasonably priced. Definitely recommend. Customer Service and support has been excellent throughout.

Super easy! They arrived on time for me to load my stuff and when I went to move out of storage 2 months later the container was just as I left it.

After reading all the positive reviews, we felt confident about this company. We made a reservation on 3:30, on 3:00 we got a call from them saying they will be late for half hour, understandable, given the traffic in Manhattan. On 4:00 they told me they will be late for another hour. Ok what’s going on? We asked them why they are so late, the guy on the phone was really rude, he yelled at me and told me they can not do anything about it. We felt so helpless and waited for another hour. On 5:00, guess what, they told me they needed another hour. I am so confused why they can get all these positive reviews. I did my own research and found that they pay people for giving positive reviews.

I’ve had half my apartment in a Drive-​up Storage unit for a year now and I’ve been very happy with it. The unit was incredibly clean and the pick up was on time. I have been to the unit a few times to pick things up as needed and Andy was very accommodating about making sure the unit was accessible.

Quick, easy, trustworthy and most important, flexible. Like every NYC moving story the building changed move in dates a few times, then the time of day, etc. These guys were flexible on timing which was great.
Only hitch is that we didn’t think strategically about wrapping mirrors/​etc as well as we should have; if I could do it again, I’d see if drive up storage could also pack and load for me!

I called DriveUp storage less than 24 hours before I had to be out of my apartment. Johnathan was so helpful, flexible, and personable. The unit was clean and had plenty of space for my large studio (bed, mattress, wardrobe, dresser, small desk, tons of books and clothes)… Service was perfect, easy — such a relief!

I was in the midst of transitioning to DC and I used Drive Up Storage to store and move my things out of my NYC apt until I moved to DC. They were extremely professional and did everything in a timely manner. Once I was ready to move– they drove my stuff down to DC. It was great to have a reliable affordable company to work with. When you’re moving to a new city the last thing you want to worry about are your things and outrageous prices. Drive Up Storage made me have a peace of mind. Working with Andy was the best!!!

Thanks to driveup storage I was able to move out of my apartment quickly and efficiently on short notice. I called them and they came the next day. I payed a little extra to have them bring movers but was well worth the cost. They treated my stuff respectfully and all the contents of my one bedroom apartment easily fit in the storage unit. When I found a new apartment 2 months later (I stayed with friends in the meantime) they arrived at my doorstep with all my stuff as it had been packed when I moved out. This time, I moved myself even though the guy driving offered to help. Would definitely recommend: easy efficient storage process, great customer service and competitive prices.

We had to store our furniture for 3 weeks and used them, it was efficient and so far nothing is damaged or even touched. Love the security of locking your own unit. They were professional, on time and flexible.

Il Ill tell everyone to try drive up storage, the company and people are great, this is a real story, I needed a storage place for my things I had just move back to nyc and everyone knows nyc us not cheap. So I look and look around to find a place at a great price to whom I could have trust my belongings to, and I find drive up storage, a truck comes to your location you pack up your things or the helpers will and they will store it away and when its time to get them back I just call up and they came. really nice company.

These guys really are great people. They are extremely understanding and extremely good with communication.
They’re a bunch of younger guys who really listen to all the troubles and issues you might have and make accomodations to ensure that you’re always satisfied.
They run a really good model and fundamentally make NYC moving the easiest you can imagine.
I wouldn’t think twice about using these guys again.
FYI I never write Unilocal reviews, this is just how good they are.

Walt M.
I would highly recommend using Drive Up Storage!!!
I initially dealt directly over the phone with the owner Jonathan and he was terrific to deal with.
He answered all of my questions in a personable and professional manner and explained the costs in an easy to understand way.
Drive Up was about half the cost of the other Storage places I had called in NYC… and the concept of just loading the container truck and having them just drive it away was the clincher.
If you are looking to save time, effort and money. I would give them a call.

Admittedly, they waive a $ 25 fee if you give them a good review on Unilocal.I still wouldn’t write a good review without meaning it.
I called on Sunday afternoon, from an hour outside of NYC, and needed some things moved into storage same day. Andy did his best to work something out, and offered after 7, which was acceptable. A few minutes later, he called me back and said someone was on the way, would be there in an hour, which was brilliant.
The driver (Paul) was there in just over an hour, was very friendly, and had a padlock on hand ($ 10), which was great, since I didn’t.
The pod was clean. The price was less than half of what I’d been quite by
. the storage charges are reasonable. You still have to load things yourself, but these guys really simplify moves. Contracts were signed via iPad.
I’d recommend them based on my experience so far.

I used Drive Up Storage from May to October 2014 to hold a 1 br apartment’s worth of stuff while traveling. From the outset, the customer service was superior to any other storage place. The concept of showing up with a stackable storage crate is brilliant, and I think will evolve the way people ship and store items in the future. The rates are somewhat higher than you might pay for a regular, static storage unit, which may make them best for shorter duration storage. However, you save the hassle of needing to load everything and then unload it twice, and the associated cost of hiring movers or breaking your own back to accomplish this. They showed up on time, and had a recommended moving service come to aid in my move. That moving service was okay, but got the job done, and I was able to pay for the entire thing right there on an iPad when completed.
Andy, the manager, is always available to discuss your particular case, and for me, he was able to organize having the manager on-​site in NJ work with my movers directly when I needed to ship my items from storage to my new location in CA, without my needing to make the trip out there. This alone was worth the price of using the service.

The drive-​up storage concept is awesome and cut my moving efforts in half. They were incredibly flexible in scheduling my pick up and deliveries and showed up right on time. Nothing was broken or damaged in my moving process, but they do have an option to purchase really affordable insurance. I felt very comfortable knowing that I had put my own lock on the unit and it was untouched until it arrived at my place.
I would definitely recommend this service.

Drive Up storage is a fantastic service that was very flexible with our needs! My roommate and I were moving from my apartment and had different move in dates. She needed her things about 4 days later while I needed my a month later.
We didn’t need to worry about going to a storage unit or loading things from our pod to a unit. We just loaded things up into a truck and then loaded from the truck as need be.
I would say timing was not the best in terms of the bus getting there at the exact time we needed it, but that was due to the a NYC traffic more than anything else.
All in all, this service was very enjoyable and simple.

I love the concept of loading your things into the storage unit and letting someone else drive it away! I think DriveUp Storage provides the perfect solution for those in the Metro Area that don’t have a vehicle and don’t want to go through 7 steps of moving and storage to get their possessions in another location.
I booked them last week for half of my move today and everything went so smoothly! The Customer Service from Andy was excellent! The Driver Jared was on time and super friendly and helpful. I really can’t say enough about how easy they made this stressful process. Price for storage unit and initial move is very reasonable. Love the Innovative Business Model ! Thank You Driveup Storage!