D’Agostino

Dirty store and they really need to work on the customer experience at the registers. The cashiers do everything but pay attention to the customer in front of them. Basic customer service. The people in the deli are consistently great.

Blah. Went around 6pm on a weekday and none of the cashiers were open, except for one. If you are hoping to ready made food for dinner, the selections are limited. They have some sushi, rotesserie chicken, and that’s about it. Prices are pretty terrible.

The cashiers are awesome! They carry my favorite brand of microwave popcorn! Keep calm and shop fast!

The store itself is quite nice: well-​stocked, clean, fresh items, some interesting prepared food items, cooking demos/​tastings, a space which is relatively easy to maneuver and find what you need, and some items which aren’t even that overpriced, especially for this chain of stores.
My problem lies with the majority [note: not all] of the staff. Reason being, I do not consider this to be a normal (even for NYC) shopping experience. This is a grocer who markets to upper class clientele, and prices things (mind you, also stocks some very nice items along that line) accordingly. You know this when you walk into one of their stores, especially on the UES. However, for me, if I’m making the active choice to support this establishment and their pricing, AND to be nicely dressed while shopping, I expect the service I received to be on par with said prices.
Of the approximately ten employees with whom I had some sort of interaction, only three of them even acknowledged me. One was walking by, made eye contact, and appropriately said hello. The gentleman at the butcher counter were quite accommodating, going so far as to come out from behind said counter and walk me to the item I couldn’t find.
Other staff, whom I politely wished good day or said hello, just stared at me, gave me the once over, and one even rolled his eyes and shook his head at me. The cashier didn’t greet me, threw items in the bag, and didn’t thank me for shopping with them; I get that base treatment at Trade Fair or Key Foods in Queens. And the bagger looked directly at me before walking away to do something else.
Why this was all an issue for me? I received that treatment (and/​or lack thereof) and then watched the exact same staffer turn around and give proper treatment to clientele who obviously matched the store’s target clientele base.
I’m not a shopper who expects any kind of royal treatment; simply equal treatment, and service matching that for which I am paying. Since the quality of all products I purchased was excellent, I encountered some quality staffers, and I like their pre-​order/​pick-​up option, 3-​stars is a fair rating. However, this could have easily been a 4-​star experience otherwise.

D’Agostino’s is marginally better that Gristedes. It is expensive with a lot of exposed, uncovered food. They have a decent selection of Weight Watcher’s frozen food and the floors are carpeted which is, well, weird for a supermarket.
The staff is friendly enough, if a bit robotic.

They have these one cookies that are good. Otherwise terrible.

TIRED AND BAD QUALITY FOOD. Before Fairway opened nearby, i shopped here almost 3 – 4 times a week. Things have changed drastically since their business went down. They are close to my yoga studio, so once in a while i buy something on my way home. I had the most horrible experience last night. I bought some prepared food. it was almost closing time. I looked at the bottom of the container and I saw the price next to the date. the food was expired and these guys were covering it to sell for the next day. I dislike the staff. They are rude and always fight in front of customers. They really dont give a damn about their jobs. Exceptions are one or two cashiers that I have known there for 15 years. Don’t think i can go back t this place again.

D’Agostino is an example of inefficient incompetence at its finest. It could be a social science project. Or even a drinking game.
It takes about 30 minutes to get a simple carton of milk, and over an hour to do serious grocery shopping. This is all because of checkout. The cashiers are so slow, and it is clear that they do not give a f*** about your time. Even if you only have one person in front of you, don’t be fooled! That one person can still take a good 20 min.
One particularly lovely story: one time I had basically finished up, and swiped my credit card, when the cashier just upped and left to help someone on the other side of the store. WTF? Literally, all she had to do was press a button so I could sign and leave. Everything was bagged and ready to go. But, no, I was left on line for 15 minutes, with six people behind me. When she got back, no apology for making me wait.
Ugh.

This supermarket rips you off but they aren’t the only offenders on the upper east side. Staff is okay, some are friendly some just don’t care. This is the closest supermarket to me and I do have to go here sometimes. I mostly do my shopping at Costco and traders joes. Prices are awesome there.

HUGE RIPOFF-​way overpriced for mediocre store. I’ve been shopping at D’AGOSTINO for years and never looked carefully at the prices. Recently, however, I was surprised by the total. Many prices were nearly 30 percent more expensive than on Fresh Direct. (8 large rolls of Bounty were $ 22.49 vs 15.99 at Fresh Direct and there was a similar difference on Choc Full of Nuts 2 lb can of coffee.

Only giving 3 stars cuz they had sushi.
Otherwise, it’s expensive and the staff pays you no mind– when I went there, about 4 of them were crowded around the salad section chatting loudly. Um, you’re at work. Go find something to do!

I went here and every single time the employees aren’t friendly and they are just plain rude. I think that they are incredibly expensive. the place is also really tiny and seems cramped and kind of dirty. Just from the few times I had to go here I wouldn’t shop here often.

I’m being very generous with my stars here. I recently moved to the UES, and frankly, I expect better from the local grocery. Seeing as I can’t financially commit to buying exclusively from Zabar’s or Dean & Deluca, and since it’s a block from our place, I suppose I’ll still be meandering in here each week for this and that, but 1. I don’t like how it smells and 2. the quality is meh.
Still, they have my organic milk, a good selection of cereals and frozen stuff, and as previously mentioned, they are a block away.
If and when I hit the lotto — ta-​ta!

Like a reviewer below, I’ve also a soft spot for Fresh Direct (see
), but the $ 30 minimum kills the spontaneity of food-​shopping and I can’t wait forever for some coupon code waiving the $ 7 delivery fee.
This D’Agostino suffices as an honorable alternative when I’m not cross-​towning to food bargains (e.g.,
) — and I definitely prefer it to the Citarella and two Gristedes less than five blocks away.
Average spatial cramp. Clean and shiny (most of the time… these days they seem to be renovating some shelves). Very decent inventory — e.g., an excellent variety of Haagen-​Dazs and Ben & Jerry pints (FYI, though, H-​D ‘pints’ are now only 14 oz. — scandalous, if still delicious-​when-​not-​cloyingly-​sweet). What’s been striking to me about this location, however, are the helpful stock-​persons and friendly cashiers.
Also: people, please learn to shop with a weekly sale circular. Waste not, whine not. At least D’Agostino has an extensive weekly sale and always posts it online:
– more than I can say for Gristedes — even though, sale stalker that I am, I have actually *written* to the company to recommend they do so, to no avail!

I love breads… especially when it just came out of the oven, I sure can finish the whole loaf. That’s why I try very hard to stay away from it… Can’t afford to gain weight! At least that’s what my Cardiologist always tells me when I go for a check up.!! «Olivia you can’t gain more than 5 lbs.» Its bad for your heart!!!
One day last week I had a taste of this very moist sweet piece of bread. It was a Date Nut Bread… dab it with cream cheese and it taste like heaven! I went at great lenght to look for it in my neigborhood. Stop and Shop, KeyFood, Associated, Walgreens, Pathmark… Nada…then I went online… I found out they have it at Dagostino in the city… so the temperature in the teens, I braved the cold weather… took the subway .to the city for a… bread. Thank God they have. 3 round loaf left in the shelf… and bought it all. The grocery was rather small but well stocked! but hey!!! who cares about the size,… they have my new favorite Neuman’s Date Nut Bread!!! that’s all I care about!!! I found out on line that iNeuman’s is a 3 generation Family owned Specialty Bakery located in Addison, Illnois, operated since 1928. You can also order online… Their specialties Breads. Fruit Cakes… Stollen, Rugelachs, Pound Cakes… just want to share it with whoever is crazy like me about breads… It’s really good!.

Not as bad as the Gristedes on second, but not great. It’s only slightly cleaner, but the prices are just as bad. I can’t stand spending so much money on a head of lettuce and some tomato sauce. The people who work here are borderline retarded which, again, is a step up from Gristedes. This is why I Fresh Direct.