CVS Pharmacy

Best CVS store in NYC, excellent customer service, prices and of course I love the extra bucks coupons i get from them. I really recommend this CVS to anyone.

This is the best CVS Pharmacy I’ve ever used — and this is after being a CVS customer in multiple cities I’ve lived in on both coasts. FIrst, there’s barely ever a line. The staff is super friendly and helpful. Literally, everyone is cool. They feel more like a local pharmacy than a chain. They are always happy to help — whether that’s calling up your doctor for the medication or patiently providing instructions for medications. It’s just managed well and I wanted to give them credit for it!

WARNING: Do not ever come here to use the pharmacy. They are utterly useless and incompetent here. Too many times I’d drop off a prescription here only to be told after I come to pick it up hours later that they have to order it. They’re very disorganized at the pharmacy too. You’re being helped one second at the pickup window only to be left standing while they go help some random person not waiting their turn. Totally incompetent service. The worst. There are so many other pharmacies nearby. Don’t put up with these rubes.

Recent visit for a pharmacy item of Ensure, a nutrition drink, which are somewhat well stocked. There is only one human cashier and four self-​serve electronic checkout counters. Aisles are spacious and well organized and this CVS location contains a mini grocery frozen foods section for the microwave dinner junkie– aka non-​cook.

I am always in here because I work nearby. Also when I am just bored during my lunch break I come here to check out the snack section. They don’t have the best selection in beverages, but they have plenty. Price is normal for the city, I guess.

Pharmacy incompetent. I requested refills by phone on a voice message machine, which allows you to choose a time for pick-​up. More than 2 occasions occurred when it was not ready by that time. I had gone out of my way during work and rushed to get there to find out it had not been filled yet! Wait, it gets better. One time, I had another woman’s meds given to me in the bag! (Some lady’s blood pressure meds). Great for medical accidents and patient confidentiality. I wonder who has my meds and personal info somewhere out there.

I want to like this CVS. Here’s the problem. Here’s me with a chronic medical condition, bringing in a new Rx. Here’s the pharmacy: «oh, we don’t have that prescription, so we have to order it. But we’ll get it by tomorrow. Come in after noon and it will be here.» Here’s me coming in after noon. No Rx. Here’s them: «oh, well your doctor said it was caplets and we can only find tablets, so…» Me: can you call my doctor then? Them: «uh oh, your doctor seems to be closed for the day. But we’ll have this sorted out for sure by TOMORROW after noon.»
Guess what. They didn’t. Not the next day. Or the day after. Or the day after. Hello, pretty sure my doctor wanted me to TAKE the medication, not think about it for a week or so while CVS made excuses about… who even knows? Really? WHO KNOWS?! Just tell me YOU DON’T CARRY IT so I can GO TO ANOTHER PHARMACY.
Hey, guess what else. This has happened repeatedly. With several prescriptions. Hahaha not funny.
So, let me be clear, you guys? YOU’RE FUCKING UP MY PRESCRIPTION SCHEDULE. I know it’s not your fault you don’t have certain things in stock, but when I need something to not get a brutal migraine or be hospitalized for complications from Crohn’s disease, I’m reeeeeeeeeally relying on you here, and you’re being the stupidest bureaucrats ever. It’s not like I’m butthurt this CVS doesn’t have a broad enough nail polish selection or their greeting cards are poorly organized, it’s that they fail consistently at the one task I ask them to do: help me not get extremely sick. And their only role in that, because I sure have insurance, prescribing doctors, and credit cards, is to push pills into a bottle. And to order said pills when they do not have them. Or give me a goddamn heads up so I can find some competent people who CAN do that.
It’s nice that everyone is extremely nice and friendly behind the Rx counter, but that means fuck-​all when they CANNOT. EFFECTIVELY. FILL. THE PRESCRIPTIONS. THAT ARE KEEPING ME ALIVE.
SO DUMB. Makes me want to gouge my eyes out with a fork but oh wait they probably wouldn’t be able to fill my antibiotic prescription afterward. SOOOOOOO DUUUUUMMMMMMMMB.

I wrote this review on 2÷2÷12, but listed it on 6^th Avenue — so for the sake of uniformity, I’m transferring the review to this listing:
I’m not in the habit of giving five stars to CVS stores, but this one is far superior to the vast majority of their stores. It’s clean and bright, it’s open 24 hours/​day — and best of all (when I was there this evening), it had one of the sweetest cashiers I’ve ever encountered. I complimented the manager and he was very pleasant, plus there was another clerk who was very helpful when I couldn’t find something.

This location has clean, open space that is well lite and well stocked. Lanes are much wider and you can actually push a cart, in both directions. Has mini grocery area to get your stables and frozen meals towards the back of the store. Plenty of self-​check out stations available and it moves quick. Seasonal items are at the front of the store and they do a good job moving the items.

Automation!
While the few humans that work in here are very friendly and helpful, what I like most about this place is that they guide you towards the automated checkout registers. (seem like CVS’s in other cities are also doing that)
This really seems to speed up the process.