Crunch

By far the WORST Crunch in the city. The staff are unbelievably rude and think they work at upscale gym. I occasionally come to this gym because it’s on my way home from work and sometimes I can catch an earlier class. Never again. Class was starting at 6pm I walked in at 555pm (mind you I work at a hospital in the city and can’t just leave at 5pm) they gave my spot away and then told me I can just sign next to someone else’s name who wasn’t there. (because I’m going to be a jerk like you? No I’m good) I understand their policy but the way staff talked to me as if I was uneducated and major attitude? Maybe they need to actually go to college and acquire a degree in communications and learn how to speak to CUSTOMERS.
On another note the Crunch on 23 in Chelsea is not only 10 times nicer and cleaner but the staff is always so nice and never give attitude. Spend the time going to this one– you won’t regret it

When do you guys have water? Seriously, I am sure that I will get an email about the water shutdown THREE hours from now even though I am at the gym now. Another day without water. Another day when without an email notification. There has to have been at least 20 instances when the water was shut off. Shouldn’t that be worth a comp’d month? Just saying.

This location needs more stairmasters. There are 3 and 1 is constantly broken. Wtf did you all do with our monthly fee raise?
Also, the employees should make an effort to tell people who talk on the phone while working out to shut the fuck up. We are all stuck on the treadmill together for a good half an hour; there is no noise cancelling headphones that can completely block out people complaining in your vicinity.

I’ve been a member here for 3 years… there are pros and cons about this gym.
It is no Equinox but for the price, this location is good.
Pros:
They did a massive renovation a couple years back, and the locker room has been very clean and up kept since. The trainers don’t bother you or pressure you to buy personal training, which i like because i tend to do my own thing. All the regular staff that has been there for some time, is super friendly… which was a big reason why i didn’t switch over to Equinox. The gym itself is super spacious so you do not feel like it is ever overcrowded, even during the rush hours. I don’t take classes, but my gym friends that do say they like them… the spin classes always get packed in the AM. I like the app, it’s user friendly and easy to book classes (if you’d like to reserve a spot). Towels are always stocked, and the women’s locker room again is always really clean. Juice bar upstairs is nice, and makes really good smoothies.
Cons:
Management has been switched over a handful of times, which has made it hard in the past to resolve billing issues etc… my bill has been increased without warning a couple of times, and i had to track someone down to fix it… which was a headache, but overall once i found an actual person to talk to, they solved it right away and were able to keep me at a lower rate. Also, there is a constant problem with the blow dryers… either not working, or none available. Numerous ladies have complained and get the same answer «We ordered them, don’t know where they are» — well then, cant you take at least 1 from the men’s locker until the ladies get new ones…

Jordan is by far the best trainer that I have ever worked with. I have never been so motivated as I am now. I get stronger and see results by the end of every week. If you want great body results I highly recommend this trainer.

I went to this location for the first time through Class Pass for an hour of «gym time.» I was pleasantly surprised at how large the space was. The first floor was just cardio and had tons of machines. Downstairs was machines, which was even bigger and the studio, where classes take place. In my short time there, I was able to take advantage of all three spaces, which were nicely kept. I went late morning and it was extremely quiet so there was no need to fight for space or machines. There were lots of quiet corners to work out in. The staff was friendly and accommodating and the locker rooms were clean and spacious, as well. It seems this location has one of the best reviews overall for any Crunch participating in Class Pass. I will certainly be coming back.

I joined the gym again on Saturday. Thanks to nick and Yvonne. Special shout out to my trainers of the past and soon to be present. Tom liang. Crunch rules and so does the staff at this location. My health was the main priority Saturday for everyone. Please give everyone a raise at this location.
Tom liang best trainer
Yvonne behind front desk. Did not let me give up on my self. recommend a gym back pack… I got it
Nick– new signed me up quickly and was friendly. He even helped me unpack my back pack
May God bless the team at this location. All is well.

Highly recommended, great facility! If you want some extra motivation definitely consider a personal trainer! My personal trainer is Jordan James and he is extremely helpful and motivational. He is very knowledgable and will help you get to your goal faster by giving you a certain schedule you can follow, fitness and diet related.

This is as good as it gets people.
Everyone who works at 2^nd Avenue Crunch is very personable and friendly. You can not help but sense the up-​beat vibe from this place. The locker room, bathroom, and shower stalls are clean. There are always clean towels aplenty.
During peak hours, I have not waited more than 10 minutes for an elliptical. This in itself means something for a Manhattan gym. There are a plethora of machines and weights readily available. The clients who attend seem courteous and professional as well.
I was tired of digging my grave with a fork and a spoon and opted for a personal trainer. This was one of the greatest decisions I have made in my life.
Jonathan Linchitz is one of the B E S T personal trainer’s at Crunch. He is always on time, upbeat, and prepared with well-​designed workouts for each training session. Since I have vertigo, Jon differentiates instruction without making me feel incompetent and unsupported. He also has been very sensitive to the ailments I have due to poly-​cystic ovarian syndrome (insulin resistance, slow thyroid, etc.).
Jon is also very attentive at all times during training. He has saved me on numerous occasions from several serious mishaps. Overall, Jon has inspired me to reach my fitness goals. He has educated me about a gluten-​free lifestyle, as well as provided me with diet/​nutrition advice to help me reach my weight-​loss goals.
Jon Linchtiz is #1 for personal training!
2^nd Avenue Crunch is #1 in Manhattan!

It really bummed me out to cancel my membership here. The gyms are clean and the classes are wonderful. The customer service is the pits. You have to sign up for classes 22 hours in advance, and be there 10 minutes ahead of time or they give your spot away (this was not the policy when I was a member in Washington DC). I recently moved to Queens and decided to keep my Crunch membership despite the lack of convenience because I really love the class variety and instructors.
I drove in today to attend a morning class and was 5 minutes late due to traffic. I was rudely informed by the front desk attendance that they had given my spot away and the class was full and I should know better. Exact words: «our members know our policies.» Yeah, I’m a member. Yeah, I know the policy. Shit happens. I commute in from Queens. For $ 100 a month I expect a little leeway once in awhile, not shaming for being late.
So I called a Crunch number I found online, was told there was no customer service 800 number, so I’d have to call a location. I called 59^th street because that’s where I signed up initially, and got the same snide attitude from the manager Will (the same guy who signed me up, as it goes.) His attitude was quite different from when he was greedily taking my money. during sign up. This time it was, yeah no, nothing we can do, and then further insulted me by saying he was sorry the people at the front desk didn’t use as nice a tone as I would’ve liked. $ 100 a month to come in from Queens and be told no, you can’t take the class you were required to RSVP for, and P. S. here’s some passive aggressive attitude? No thanks. There are gyms in Queens.
Incidentally, I went in immediately to cancel my membership, since I was told I had to do it in person, and all the bravado on the phone disappeared as the manager wouldn’t even look me in the eye and walked right past me. Coward.
I don’t expect this review to take Crunch down, but if it saves one person the hassle of dealing with these BS policies and robotic lack of customer service mentality, and prevents Crunch from getting that membership, it’s worth it to me.

Large, clean gym with unique amenities such as a rock climbing wall. Space is somewhat convoluted because of a few floors

This is my second time joining this gym because I have complete trust in the team in this gym location. The teachers are very enthusiastic in the classes and the staff is nice too.

If there wasn’t a spiral staircase of potential injury I would award this Crunch a 5 star. It is rather precarious especially after a hard work out.
No really its one of the better Crunch gyms available to my use. They have a large locker room that’s well kept and clean, a decent shower space, the sauna that I never use and 2 floors of exercising space for my personal needs. I don’t like how the shower space is almost near the entrance of the locker room and far far away from the lockers themselves without another entrance. Design flaw!
The personal trainers don’t overcrowd the space like at some of the other Crunch locations downtown. You can pretty much mind your own business here and also avoid muscle head maniacs while getting your exercise on. That’s all I really need anyway.

Just like all other NYC endeavors, it’s pretty hard to figure out a gym that fits your budget, location, schedule, and workout goals, among other things. I shopped around for a bunch of gyms. Blink Fitness was too cheap and crowded in my opinion. The closest gyms to my apartment were small and had long term contracts I wasn’t interested in. The closest chain gym I could find to my apartment was this Crunch, and I’m glad it’s this one. I signed up for a non-​binding month to month contract after a free trial at the beginning of this year.
The staff is really helpful whenever I have questions. The place is clean, as I always see cleaners with vacuums or replacing towels (sometimes they vacuum around people while they are working out on mats which is mildly annoying). There are always machines available and the longest I’ve had to wait for my preferred ellipticals is maybe 10 minutes.
An issue that I have is that some nights there are a lot of personal training sessions going on and not a lot of space to work with in the stretching area. However, most of my issues with this gym are more of the patrons who think it’s okay to wear slippers to work out and give me attitude for using equipment that they want to use for like a minute.
I haven’t had to cancel my membership at any point, but I know that some people have had trouble with that.
Even though my company offers corporate discounts to NYSC, NYHRC, and Equinox, I still chose Crunch, because it checked most of the boxes for things that I wanted in a gym– clean, generally affordable (for NYC prices), great location and space. Extra points for the juice bar at the top!

I’ve been a member of Crunch for over 2 years and by far, this gym is one of my favorites I mean it has so many equipment and cardio machines. I also see some changes that they made especially in the shower room where they used to have curtains and now they have glass doors which it’s a huge upgrade to me. I would not forget the locker room which I think there was a renovation but it’s awesome. I just worked out there this past weekend and it’s less crowded. :)

This location is fantastic! Far superior to the park slope location. The building itself is beautiful, sleek and smooth. The weight room is MASSIVE. So much space! So much floor space! So much mirror space! And they have multiple machines! Numerous squat racks! And, it doesn’t get crowded. Lifting here is serene. I’ve never had to wait for any machines/​barbells/​floor space. I haven’t been accosted by trainers here either.
The juice bar is great too. The peanut butter smoothie is the perfect post-​leg day snack.

I used to live in this neighborhood and use this location for a year in 2014. I enjoyed this place. I went weekly to the spinning classes and yoga classes. You can book online your spot.
The gym is clean and staff is very friendly. They have a health bar by the entrance.

This is not the first time I am shopping for a gym or anything else actually.
The worst sales experience ever.
The salesperson (don’t want to give his name) gave me the ‘buy now or leave now’ attitude in the first minutes of the ‘trial’ visit.
He even held onto my locker keys? who does that?!
How desperate can one be?
Wow! What a terrible experience.
This was my first time ever at a Crunch and don’t know anyone who go here.
I understand why now.

The rock climbing wall was awesome. I wish I had gotten the chance to try it! But this location is out of the way for me, so I don’t normally come here. Even from the outside, the place looked HUGE. I think most of the other reviewers will agree with that judgment – also, the juice bar is one of the first things you see when you walk in, which is reassuring: «Oh, afterwards you can have a nice, refreshing green smoothie and feel healthy!» Of course, I was making a pit stop here with my friend before we headed off to have a real, big dinner.
The stairs are like a gentle warm up, winding up with a view of the rock wall, which is right nearby. The lighting, like at many Crunches, is kind of dark, but brightens up on the workout floor. There are tons of cardio machines, neatly lined up next to one another. In the center are two rows of treadmills facing one another. Against the wall, there are elliptical machines and stair climbers. Next to the machines is a roomy floor workout area, with a TRX trainer, the usual mirror wall, and then the weight machines, all laid out with no walls in between. The layout made it feel more open, and I felt that I had adequate space to do my Pilates routine as well as move into strength.
Like my home gym at USQ, there was a lot of people, but it didn’t feel too full. There was breathing room.
I was only at this gym for about 20 – 30 minutes, total, but I would come back again if I was in the area. I believe when I went around the beginning of December, the women’s locker rooms were under construction – but there are lockers around the floor so you can at least lock up your stuff.

«Fear is a great motivator, but a personal trainer is better.»
These words, which appear on Crunch’s wall, succinctly capture why I dislike Crunch. Overall, the facilities are above average, but the personal trainer culture can get annoying.
When you first sign up for Crunch, you get a personally guided tour around the facilities. One of the sales associates shows you around, asking you what your goals are, what types of work outs you have done in the past, etc. At first, it seems great. I remember thinking to myself, «Wow, this gym really wants me to get my bench press and squat weights up! It’s awesome that they care so much.»
Turns out that they only care about your goals if you’re willing to shell out a few hundred bucks for a personal trainer. I told the sales associate no thanks, the $ 200 I’m spending on your student special is already more than I was hoping to spend, and I know enough about the basics of working out to make it work.
A few weeks later, a personal trainer invites me to workout with him (Crunch gives you a complimentary session with a personal trainer when you sign up). We workout, it’s fine, and then at the end he tries to sell me $ 400 in personal training sessions. I again explain that I can’t afford $ 400. He tries to sell me $ 150 in supplements and whey, and I tell him no thanks.
A couple weeks after that, another personal trainer notices my form is off on a lift, corrects it for me, and then invites me to workout with him. We workout, it’s fine, and then he tries to sell me $ 400 in personal training sessions.
Don’t get me wrong; I appreciate the personal training sessions, and the personal trainers are nice guys who know what they’re talking about and are great to work with. That being said, it’s unpleasant to feel like your gym is constantly trying to get you to pay more money than you already are.
A couple of other complaints — the gym has been under construction all summer, making the locker room situation somewhat annoying. Additionally, they only have two free weight squat racks (as well as two Smith machines, which I avoid using). It’s fine when you go in the morning, but I’ve had to wait 15 – 20 minutes to squat in the afternoon. Neither of these are typically dealbreakers, but when you’re paying as much for a gym as Crunch costs, you’d expect a little more.

Me cobraron un mes de mas. Supuestamente el sistema tuvo un error pero todavia nadie me los soluciono.
I was charged a month more. Supposedly the system had an error but still no fix to me.