Creston Optical

Ordered contact lenses from them, and they told me it would be a couple of weeks. A few weeks go by, so I call them. They told me there was some problem with the manufacturer, and said it would be another few weeks. They did give me some samples of dailies (not my usual lens) to tide me over, but I had major problems with them. They were able to get some samples of the actual lenses I use. My order finally came, plus, free of charge, they gave me another six months of lenses, for the slow turn around. They were very nice about everything.

Stopped by to have nose pads fixed on my glasses. Took the time to fix them even though I did not purchase my glasses from them. Was kind enough to not charge. I highly recommend!!! Excellent customer service.

So, I finally reached them to find out where my contacts were. After they did some, «research» I was asked for my address again. I was told they spelled, «Astoria» as «Lastoria.» They checked my address twice when I was in the office. So, I am not sure how this mistake was made or if that was truly the mistake.
After that was cleared up my contacts were delivered. But, they had no idea I had not received my contacts. The shipping company never called them to alert them the package was undeliverable. I was never called by the shipping company. There was absolutely no follow-​up and I believe I never would of gotten the package had I not spent a whole day trying to get through on the phone to find out what happened. I would still not use them and am going back to 1−800-contacts.

I’m not a fan of their new office space — its crowded and confusing. The staff is also not as friendly. I also didn’t like how when I made an appointment for my eye exam, they authorized my insurance for frame and lenses too. That was unnecessary and it took them a couple days to undo the authorization.

I would give 5 stars for Dr. Cohen alone, but the male clerk, Pete I think his name is, needs MAJOR training in customer service. When asked questions for more clarity he was clearly bothered and handed me off to someone else. When I still asked him for more information, he told me I needed to talk to the Dr. and that he doesn’t know. Clearly he knew the answer but was just upset that I was asking for more information and he could not be bothered. To top that off, the attitude sucked! Such a shame because Dr. Cohen is such a great doctor! However your clerks are your front line and they can make or break your business.

Awesome service. I thought I was going blind due to some negligent advice from across the street. But everyone here was so helpful and knowledgeable. And now I can see. I really couldn’t ask for more.

I’ve been having some major issues with my eyeballs and the fine people at Creston Optical have been wonderful in assisting me with my troubles. Dr. Cohen is a doll and Jessica at the front desk is always understanding and accommodating. I’ve been going regularly for the past year or so and there have never been any issues. My contacts usually are ready one day after my exam and any time I need to see the doctor last minute Creston Optical is able to fit me in within 48 hours.

This place is pretty good. The doctor I saw was good, and he seemed caring. But it wasn’t totally thorough, when I get my annual exam, I like to get my eyes dilated — the whole 9 yards, but they didn’t do that at my exam. But again, the doctor seemed knowledgeable and took time answer my questions. The staff is pretty good — the one girl who works at the front has always been very helpful and nice, but there is a male employee who was always a little rude. He also ordered the wrong contacts for me, and it took some time to sort out the order. That was annoying. Overall I recommend the place though.

They do their jobs well, for the most part, but the clerks seems perpetually pretty rude. The doctor seems very thorough and even pointed out minor issues with my last prescriptions.

I love this place. Doctor is always nice, friendly and caring and service is fantastic.

Great service. The doctor is very friendly, made the experience a pleasant one. I got a pair of contacts that day and picked up the rest of my order a few days later.
*remember to make an appointment!

I went to Creston Optical based on the positive reviews listed here. The doctor and eye exam were average and what should be expected of any visit — they took a basic history, discussed daily hygiene and work habits, and made recommendations based on comfort level and desired experience (I have dry eyes, they recommended a different brand of contact).
They get two stars because of their customer service. Outwardly and in person they seem accommodating, however, I learned upon visiting a different specialty frame store that Creston had placed a claim on my benefits for ordering eyeglasses from THEIR store only — preventing me from shopping around like any smart New Yorker would do. I distinctly had mentioned during my visit that I would not be ordering frames on the spot, so they had no reason to do this.
I called Creston on three separate occasions to ask them to remove the claim, and each time got positive lip service — but no result. Finally, I had to call my eyecare services provider and ask them to call Creston *while I was on the line* to get them to drop this claim.
I find it highly suspicious that they entered the claim when I distinctly told them not to, and that they finally acted only on a call from my provider. In the end, it took a 3 minute conversation on the phone with my benefit representative — but ultimately a month of hassle — for me to get back to square one — a usable eyeglass prescription!
I would not want to do business with a company that puts their customers through this kind of trouble. Their frame selection is just decent and caters to specific tastes — and maybe that is why they were hoping to wear me down into getting glasses from them. Too bad.

Fast, excellent service and everyone was very friendly and helpful.
Would definitely recommend this place. The Dr. was very friendly, funny and prompt.

I needed to get my glasses adjusted because I have a wide face and my frames keep squeezing the fat against the side of my head. It was causing minor headaches. They were also sliding down the bridge of my nose whenever I perspired which is often to always. I wasn’t even a paying customer and they took care of my fat head concerns. I even asked the optometrist to adjust them several times. I felt bad because I wasn’t even buying anything but still, he fixed them without complaint or attitude. Funny how good customer service that should normally be a part of any small business is now a considered a luxury at times.
Though it’s always a bit hard to decipher if your glasses are truly fitting well or not, as of now, they are not sliding down and they are not causing headaches. That, my friends, is a five-​star effort.

FANTASTIC!
This store offers everything I look for when it comes to a complete «vision» experience. When I first arrived inside the store the gentleman at the counter quickly took my insurance information and got the paperwork squared away.
Less than a minute later Dr. Cohen came out and introduced himself and I went and had the exam. We had nice banter, the exam room was tidy, and less than 30 minutes later I felt very confident that I had a thorough and pain-​free eye exam. I wish all of my experiences were as good as this one.
As for their contact lenses and frames, they had a decent selection, although the lenses were a bit more expensive than I had hoped. Either way, they had no problem writing you a prescription so you can get them somewhere else. I will definitely be going back soon to pick out a new pair of frames.
Long story short: I highly recommend Creston Optical!