Club Monaco

Check out the mini Strand Bookstore wedged between Toby’s Estate Coffee and Club Monaco — a good place to wander after coffee at Toby’s.

Went to this Club Monaco store a few of months ago and was captured by the reasonably priced vintage items (looks like good condition) and saw the Rolex Datejust watch that I wanted for quite a long time. Upon talking to the sales person on how quickly these sells out because of price, I made the decision to buy it and it came with a one year Hodinkee warranty (Hodinkee is where Club Monaco purchased their vintage items from). They said I can take it to Rolex or to Hodinkee to fix the band or watch if need be which really helped me in my decision to buy the watch.
Upon taking the watch to Rolex to adjust the band, I have also asked them to examine the watch to see what kind of condition it was in. They came back to me saying there are a lot of things that needed to be fixed since the inside is not in workable condition and I can just wear it as a jewelry piece if not fixed… Rolex quoted me a price to fix the watch that will cost me quite a large sum which I hesitant as first and I was telling them that I have one year warranty from Hodinkee. Rolex said they do not recognized Hodinkee as an approved jeweler who can fix their watches and if there anything that is wrong with it afterward, they may not able to fix it again. After thinking for a little bit, I decide to pay the service charge to fix it and Rolex was good at coming back at a later date after carefully examining it that they reduce the service cost by 25% because they said they have over-​estimated it at the beginning.
I wished the sales team at Club Monaco were more knowledgeable on these vintage pieces on the condition it was in and have more knowledge in terms of warranty and what are the limitation since it will defintely affect my purchase decision.
However now that the watch is fixed, I love it!

Club Monaco has great quality stuff. I have bought online and at a few stores and all of the interactions I’ve had with any of the sales staff has been outstanding. At this NYC store, I was greeted by Allison and she helped me with a few garments that I wanted to try. She was always eager to provide comments and suggestions, without crowding me. She was excellent.
The store is located in the Flatiron area of the city, which is easy to get to, by different means of transportation. I would recommend Club Monaco to anyone who is looking for great quality clothing and accessories at a fair price.

This review is for the book signing they did yesterday (³⁄₂₈) with Yoga Girl, **NOT THE STORE**.The people setting up were completely clueless and snotty. The girl asked us to have our books open and literally grabbed my book out of my hand to turn it to the first page. Once I got to Yoga Girl she told me she was singing it on a different page — 3 pages back which messed me up! Also, the chick who insisted on «taking» pictures with our camera phone ONLY took one pic while others multiple pics. Just disorganization with the book signing. For such a «posh» place you would think they would have been WAY more up to par.

I work right by this store and walk by ALL the time but never ever go in because the price points are way out of my budget. However, a friend of mine recently asked me to meet him there while he was shopping and I stopped by. There was a sale going on and I noticed that the sale was pretty major! 40% off many classics and styles — especially within the mens department located downstairs. I returned two weeks later when I had more time to spend on browsing and Melissa was so amazing, I walked out of there with 2 pairs of pants based on her recommendation. My bf loved the Connor pants so much I had to return. The next day I went back and Melissa addressed me by name and even remembered my bf’s size. I walked out with two more pairs of pants and a sweater. A week later, I couldn’t resist looking and get this — not only were the Connor pants further reduced to $ 29 per pair with an additional 40% off! BUT the killer is this — Melissa walks over to me and says «Hi Patty!!!» I’m certainly no big spender, VIP here as I’m browsing the $ 17 chino table but she made me feel like it! How does anyone remember a name after a week?! And I walked out the store with a coat, 2 more pairs of pants and another sweater. She not only helped me select great styles but she showed me how to style the items I’d purchased. I am deeply impressed by her service and knowledge. The next time you’re overwhelmed with shopping or don’t want to be bothered walking through all of Mens, just go here and ask for Melissa. She will hone in on what you’re looking for within your price point and get you out of there in a jiffy.

Great place to pick up the basics. Some of the clothes aren’t for me but fit the most part I love what they carry. Great staff that was very helpful when I needed to try on different sizes and was very quick. Always a good experience shopping here and always happy to grab something off the rack.

Large selection and the tailoring shop was unbelievably helpful in the suit selection as well as the fit. Ronnie even helped us with our other suit pants issues.

Club Monaco is pretty overpriced for what it is, but there’s a 20% student discount that can probably get you some nice deals on merchandise here. I would know. I’ve been used for my student discount by friends that don’t have one. It really helps me know where I stand in my friendships.
Anyhow, I like this store even though I don’t think I’ll buy anything here unless it’s an end of the season sale. The only thing really worth it to me is their pants and shorts.
It’s got a great layout however and the staff here are the friendliest staff I’ve ever seen in a clothing store in nyc (they actually look like they enjoy their job), so, you know, kudos for that.

location/​space — nice layout
merchandise — hit or miss… once in a blue, there will be a nicely designed piece rather than the typical overpriced boring top
service — unimpressed… while i do not require assistance to shop for myself… it would be nice to not be mowed down by the staff maintaining the merch
when checking out, i do not appreciate being asked for my personal information without explanation… i simply want to make a purchase… why the interrogation?
this is a once in a while spot to check out new seasonal pieces
otherwise, i would skip it

I really enjoyed going to the 5^th Ave Club Monaco.
I was looking for a pair of Grensons that were no longer available in my size online and they had them in stock.
The customer service was excellent and I really enjoyed the vibe of the store. I wish there was still one around the DC area.

Absolutely beautiful and incredibly specious; very open and bright: all this and everything below is what every clothing store should be.
Went there this AM, I love shopping in the mornings, everything is neat and organized; no lines and no crowd.
Was greeted right away, girl by the entrance briefly told me about specials and new collections; another associate walked me through the store showing the items I was particularly interested in.
Was assisted by Dylan in the fitting room. He was very thoughtful, not pushy and caring. Absolute class!
I have a petite figure with wider hips so finding a perfect dress is a struggle. Club Monaco has been always a store with just the right fit for my body type. Skirts and dresses are represented in a great range: tasteful, chic and elegant.
Got two dresses and a jacket. Will come back.

I love this location! Beautiful ! Strand and tobys coffee connected to the store. Most of the stylist are friendly and helpful.

Only writing for the menswear section:
What’s unique about this location is that they offer the same styles but often in upgraded fabrics like cashmere
They often have a higher end selection not offered online
Not as much of a «staples» store like jcrew but can’t go wrong with a few pieces here
very clean and thought out layout
Being there for a few minutes: the floor feels like a hurried runway for aspiring gay male models
Service is great but the few times I went I kept wishing there were more straight men and good looking women working in the menswear section, strange thought I know
Nonetheless I’m a huge CM fan and this place offers all the good stuff

I’m hooked! I’ve worked retail for a few years (currently on 5^th ave) and have really high expectations for client service. Hea-​Mi is the stylist I worked with today and she was absolutely incredible. She went above and beyond to help me find everything I needed for a new outfit and her down to earth attitude made me feel very comfortable in the store.
Also, the new renovation is stunning. The men’s section is massive and every inch has gotten attention. I will definitely be going back to Club Monaco 5^th Ave.

Stopped by their new flagship location to check it out. Beautiful entrance, great coffee shop & Strand bookstore. Lots of coverage on the sales floor & «managers» cleaning, maintaining & running around as if they were going to get visited.
Despite coverage, no one helped me as I picked up merchandise to try on. Associates were either maintaining with their heads down or talking to each other.
Not impressed. I had better service at Bed Bath & Beyond.

I fell in love twice at this place.
First, I fell in love with a beautiful suit. Her name is Wright, and she’s gorgeous! I liked the modern, slim look of the jacket, and I really loved the tweed burgundy color: subtle, yet very distinctive. The problem: while the jacket looked great on me, the pants were too loose around the legs.
Enter Diego the manager. Diego explained to me in great detail the differences between the Grant suit (slimmer fit) vs. Wright suit (classic fit), and made me try on the Grant as well. The problem is that the Grant suit and the Wright suit come in different color, and basically I am a Wright jacket and Grant pants.
The solution: getting the Wright suit at a great discount price[1] (thanks, Diego!!!), and having it modified. Really, Diego not only was extremely knowledgeable about the product, but also helpful in his suggestions and enthusiastic about his work.
Best manager ever? Perhaps. For sure Diego made shopping at this store a very pleasant (and fun!) experience.
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[1] I didn’t know, but there’s a 20% discount for students at Club Monaco.

As a husband of a shopper, I’m unhappy. 1) no place for me to sit. 2) no water fountain. 3) no restroom. With one or more of these things, I’m happier to spend time here accompanying my spouse.
A real shame. Oh well, there are many choices for clothing in the city. Many of them have a place for spouses to sit while waiting, a water fountain, and even a restroom. I’ll check those out.

30 minutes before my flight, I ran in
Gorgeous dark haired dark eyed Adonis type approaches me
Whisks me away into a fitting room
Brings me item after item that fits me like a glove
How does he know?
25 minutes later
Out the door and on my way home to Cali
Happy

I love Club Monaco’s clothes, and this location is hands down the best in the city. It’s very large, with women’s on the Ground Floor, and men’s in the Basement. The staff is so friendly and helpful. I don’t usually chit chat with people (not really into small talk), but I had a quick conversation with an employee about green pants, and with the dressing room attendant about trenchcoats. Both conversations did not feel sales-​y (aka «all shirts are 40% off» «why don’t you buy this also?»), but instead were very professional (aka «that is a great shirt you are trying on, we have it in more colors»), which I appreciated.
However, the best part about this Club Monaco is their extensive sale room. It’s huge. It’s the largest sales section of all the Club Monaco’s. A girl could definitely get in trouble in this place.

Wait for the off season sales. I just bought a sweater @ 80% off?!
I’m not done shopping there so stay away from my sales!
The mens clothing at this store has such a cool and relaxed city vibe. The clothes are something that you can wear as business casual and they have also have beach-​y weekend clothes.
Im not paying full price though, it can get pretty expensive. So, yey for off season sales!