Club Monaco

Lovely and elegant clothes. A lot of minimalistic pieces which suits my Nordic taste perfectly :-)
The service was excellent: I had been in the store for 30 seconds, and Emily came up and offered to carry my items and open me a fitting room, because I had already picked out some pieces. Absolutely loved it.

The store agents are very friendly and helpful. They are smiling all the time and very pretty too :) The clothes are of high quality and leading the trend. Price is also quite reasonable especially when they have special promotion. Highly recommend to everyone!

I’ve always loved shopping here. Quality style and the store smells so nice! But today my experience was a turn-​off. I am a grad student and forgot my ID at home for the discount. The store manager was very dismissive talking about their policy; and when I asked what I should do if the item was out of stock when I returned, she just shrugged her shoulders. Then we were in the middle of talking and she basically turned around and walked away from me without saying anything. I’ve never had this experience shopping, and I won’t be back.

I agree with a few of the other customers. Great store, poor management. As per my experience today with the MOD she is very dismissive and rude and I will not be back at this location.

I’m a regular at Club Monaco, as they have nice apparel for work and play. Prices are high, but when they have a sale, I’m ready to pounce!
I don’t normally review places that don’t really need me to chime in (they have their marketing department for that), but I need to tell you about a recent experience here.
So I bought a long-​sleeve T-​shirt here (mixed cotton and synthetic fibers) and well one cold wash later, it had shrunk to a size that was only good for a 5 year old to fit. And no, I did not put it in the dryer. I followed the directions on the label.
So now I had this awesome shirt, but couldn’t wear it and couldn’t kidnap a kid to force them to wear it, so what did I do? I brought the shirt back to the store, hoping they would exchange it out for me.
So here is what ensues. I bring my shirt to the counter, along with some other items I want to purchase and explain my situation. The sales clerk called up her manager and then he starts to analyze the situation.
He was not happy with the return, did scold me about how cotton mixes will shrink, asked me if I was a regular shopper (which I am), told me he couldn’t do this all the time and then sourly agreed to take back the shirt.
I’m not complaining really. He allowed the exchange, and honestly, if I went elsewhere, it would’ve just been tough shit.
So thanks Club Monaco for allowing me this one-​time washing faux pas. This is why I continue to shop with you…

I loooove their peacoats. If they weren’t over $ 300 a pop, I would get so many of them. And their freaking gloves. So many gloves to choose from. This place makes me feel woefully inadequate because of the people who shop here, but the customer service is pretty great, and they sell some random stuff too (flasks?). I really do love their coats, though. The craftsmanship is excellent, and the designs are just super smooth and slick.

Well organized store with sophisticated selections for the 30+ crowd. They do have a men’s area.

This Club Monaco location opened up months ago. Michael Kors will soon move into its old store, which is a block away.
The interior décor of this new store is definitely a step up from its previous worn out gig. It’s absolutely easy to adore this white-​colored with hints of pastel, loft-​like shopping space. It’s a wonderful representation of the effortlessly chic Club Monaco brand. ELLE Magazine actually published a short commentary on its décor. It’s a smaller space, however, because the space is more square-​like, it’s clean, comfortably-​spaced, and visually appealing.
Women’s collection and shoes on first floor, and men’s clothes and clearance rack on lower level. First floor fitting rooms situation can get a bit confusing. The staff, instead of asking customers to form a line, seems to pick and choose the customers they want to serve. It’s demeaning, and a shame because it’s the only flaw with this shop.
A word about the brand, it’s a line of Ralph Lauren, less pricy but do expect to blow $ 200 on a dress or $ 100 on a pair of pants. Unlike R.L. which often runs small, Club Monaco seems to run large. A girl who usually wears S or size 2 – 4, can fit in their size 00. The oversize is probably to give the clothes a more casual, loft feel. Their cashmere and silk pieces are their best, and requires high maintenance. One can expect to put a down payment for a sweater or dress, and pay the variable cost of dry cleaning for life time of the piece. It’s quite. a commitment.
Although, I still fall in love with their clothes over and over again.

Have to say super nice staff, not one smile broke the whole hour I was there– especially when they closed 30 mins ago. I came in dressed down like I’m waiting for the dryer to finish with my clothes and they treated me and the wife super cool. Even asking me for a water, it’s the little things that matter. I thought this kind of customer service stops when the doors close, not here. I almost want to help fold clothes while I wait.