BoConcept SoHo

We have been shopping furniture for our new apartment for a month and BoConcept is definitely one of the best choices. We really like the concise and multi-​functional design. Take the Milano dinning table for example, the central pillar replaces the four legs, leaving enough space for you to stretch your legs anywhere and making the table like a artwork. In addition, we get the sofa and coffee table here as well. I do not think you can get such well-​designed and good-​looking coffee table for 1,200 (during 15% off promotion) anywhere else.
I noticed most negative comments are caused by the long-​waiting and assembling. I was notified 8 – 10 weeks waiting time when I bought the furniture so I am fine with that. I made my order at the end of Nov 2015 and they are going to deliver next week. I will update about the assembling service. Hopefully it’s not as bad as I found in some previous reviews.

This is a follow up to the review I wrote earlier. After all the fuss and back and forth, BoConcept decided to re-​order me a brand new sideboard. To be delivered in 3 – 4 weeks. I have to say, the repairmen were pretty disappointing but the customer service tried their best to help me. Yes, it did result in one too many back and forth but Monica was firm but very professional in handling the issue. I would give it 5 stars had it not been the dragged out situation; but either way, service ended up being satisfactory alas. Just look for Monica if you have issues shopping at BoConcept!

We bought a sectional sofa here about a year ago, and after spending approx $ 5k we’re already ready to sell it. Basically I feel like we were sold a false bill of goods. Our main complaint is that the salesman, who also was the store manager (can’t remember his name but some Israeli guy), assured us that the light colored fabric was stain-​protected and wouldn’t stain. He also said that if it did darken a bit it would be easy to clean. So we went with a nice-​looking offwhite sofa. So, a year later, the sofa is really dirty from normal use, and while you can clean some of it off, we can’t restore it even with a steam cleaner. He clearly was dishonest about the staining, and had I know I would not have bought it. The other complaint we have is about the furniture quality itself — the quality is just okay; it was much nicer in the store; over the course of a year, the pillows wrinkled a bit and don’t hold shape that well.
All in all, I feel had and am displeased with the quality for the price. When we sell this, we’re going to Room & Board for the next sofa.
By the way, they delivered within the timeline they said they would, but it took something like 6 weeks.

Bo Concept has great pieces for city living BUT Bo Concept Chelsea delivery service STINKS and I assume all locations use the same warehouse/​delivery team. I bought several pieces from Bo Concept in AUGUST including their wall mounted desk. The desk front was damaged and someone did a very bad attempt to cover up the scratches (they assemble it in the warehouse). And since then I have been trying to get a replacement. The 2^nd one arrived damaged after 2 delivery attempts (1−5pm delivery window and they show up at 6pm in a NYC at bldg that requires workmen to be out by 5). Delivery people don’t show up when they say they will. And meanwhile they make you wait at home for a 4 hour delivery window each time.
My initial delivery was in early October and it is now almost mid-​December — 2 months of trying to get a replacement desk.
Then we scheduled a delivery for the 3^rd desk (replacement #2) and even after how I told them it could not be on Saturday and they gave me a Friday 9am-​1pm window they put it in the book for the wrong date. I’m now waiting for the 2^nd attempt on the next replacement, that’s my 5^th delivery window — 25 hours of my life not to mention the endless phone calls.
Yesterday, I was told I was the first delivery of the day today in the 9am-​1pm window. Driver just called at 10:30 to say they’d be here between 11:30am-noon! Seriously, thats the first delivery of the day? What about all the other people after me waiting for a delivery between 9am-​1pm?
There hasn’t even been an offer of renumeration for frustration and hours of waiting. I paid for this stuff in AUGUST.
And as another reviewer said, they charge a $ 150 delivery charge (and installation prices are outrageous), but since we initially had 6 pieces for delivery it was worth it.
Furniture is GREAT — I do love the pieces I purchased — but be forewarned you need to wait for delivery all day (even if they give you a 9am-​1pm window) and pray they show up.
I recognize that everything that could have gone wrong did go wrong. If original desk had arrived without damages, I wouldn’t have this ensuing fiasco. Delivery service/​process needs improvement.
UPDATE: Received replacement desk today and customer service offered to refund $ 250 for the problems. I am very happy with the 6 pieces I bought, just frustrated at the time and process I had to undertake to get this done.

Bought a wall mounted desk from Bo Concept for about 650. When we initially ordered they wanted 300 dollars for shipping, when we balked at the price they lowered it to 200. Ended up just picking it up at the store for 50 dollars. When we went to pick it up it was just in a shrink wrap, no box and after arriving at home no mounting hardware was included. There were also multiple scuffs and black marks on the panels but of course once you leave the store it is yours. Avoid Bo Concept. Update: They did provide the missing mounting hardware and drywall mounts.

hate this place with passion. i find their design tacky overall but do like their minimally designed long lugano cabinet so bought one as my tv console. ridiculously overcharged for what it is ($ 1200) and ridiculously long delivery time. (8 to 12 weeks) they said i need to get an IR remote repeater if i will be using it as a tv console so i did for which they charged me 69 bucks when one could purchase it at under 29 bucks on amazon. oh, and this thing doesn’t work. caveat emptor so it’s my fault for buying it without thorough research in the first place but it’s egregious of them to fool customers like they did.
Also, even after their «at-​home» consultation the walnut color looked completely off against my dark wood floor (the walnut color wood sample i picked and actual cabinet I got are complete different colors) so I complained after delivery but the «interior designer» who was fairly responsive when the cabinet was still in production and in transit just completely ignored my emails.

We were looking to furnish our apartment and saw the store on our walk through SoHo. Carlos Llamas helped us with our search. He was very gracious and professional. We will look forward to working with him again in the future.

They are going to fix

My wife visited this store today. The store has multiple steps up to the entrance and she asked for a little assistance from one of the staff members to help her get our baby carriage up the steps. As opposed to helping her, the staff primarily just stared in her direction without acknowledging or helping. After asking another several times, someone finally found the courage to help her, but then the staff inside just stared at her made her feel awkward. Our baby was not making a scene or fuss. When she asked a basic question about a piece or two, she was informed that the manager wasn’t «in today» which of course had nothing to do with her question.
We happen to be in the market for some new furniture, but as this place clearly has no interest in helping its customers, we will not be shopping here. If you have children we would highly recommend you do the same.

After the second time purchasing from these guys, I feel compelled to let people know how lovely BoConcept is. Not only are their products unique and high quality, but more importantly, at least to me, their guidance and customer service is exceptionally stellar. I have to give a shout out to Fanch Tseng! She was incredibly gracious, professional and creative.
Thanks Bo.

BoConcept is the place to go if you’re looking for high quality, contemporary furniture with a European vibe. They did a great job with my living room and will definitely go back when I’m tired of my bedroom! Friendly staff and very creative.

Friendly, helpful staff here. They have good communication with the other BoConcept stores in the city, too. Accurate furniture delivery estimates, and they are very quick to reply to email inquiries should you have questions.

We just received our custom build wardrobe from BoConcept. We are very happy with the outstanding personalized service. I deal with Fanch, from the Soho store, because I know she’ll get exactly what I want and get it fast. This is the third piece of furniture I have purchased with them and I will continue to buy from them in the future. I purchased my sofa from BoConcept almost five years ago and it’s in mint condition. I love all of the stuff I purchased there. We had one order than didn’t come out as planned last summer, but everything was eventually sorted out.
My three recommendations for anyone ordering furniture from BoConcepts is one, check and double check your order. Two, takes about 2 months for them to deliver, so make sure you give yourself plenty of time. Three, deal the Fanch directly, if you can. She knows her stuff.

We are not used to investing in custom furniture, but we really needed a storage solution, so we walked in and had such a wonderful experience here thanks to Masaki, one of the managers at the soho location. We trusted his design sense right away and let him lead us through the entire process which was easy, seamless and efficient. We were so impressed with his kindness, talent and advice and felt that he was more a personal design consultant than a retail manager, and he was truly proud of the design he helped us come up with. We love the piece that we have now and are so thankful to him for all his help and personal care. Trusting him and his extensive knowledge of all the components they have there made it a better piece in the end. Thank you Masaki!

I highly recommend BoConcept Soho to anyone looking to buy furniture. The overall customer experience was amazing. My wife and I were looking to buy some furniture for our new place and walking into BoConcept in Soho. We were introduced to Nuri, who is the sales director there and he helped us out a ton. We decided to do the in-​home consultation services and met some of their interior designers who were awesome. I would say it is definitely worth it because they go to your home and take measurements and build a layout according to your style. The cost was something like $ 100 for the services (could be a little off) but the money ends up going towards a purchase at BoConcept so it is worth it.
The overall customer service, vibe, knowledge, and professionalism at BoConcepts was wonderful and I would HIGHLY recommend to anyone in need of furniture.

Item arrived ahead of the expected completion date, and delivery was a breeze.

Fantastic furniture, great client service (recommend working with Fanch from the Soho store), highly recommend shopping at BO Concept.

I had a good customer service experience.
I went here this saturday and bough a sofa from Fanny (design consultant). Great service. She was very helpful and patient. The sofa was scheduled to be delivered to my new house by the end of August.
On sunday, i found out that my relatives are coming in mid july so I had to cancel the order. I need a sofa asap. The store has a 2 day cancellation policy.
I went to the store and Fanch and Masaki (managers) courteously refunded my purchase. They offered to set me up with a loaner sofa while I wait for my order. however, i decided against a loaner.
I will be returning to this store in the future to buy other furniture. They have great designs and the only complaint i have is that the return policy of 2 days is quite short and if you return anything beyond 2 days (48 hours), there is a 50% restocking fee. The restocking fee is very high because almost all of the furniture is custom made to order.
Thanks for a good experience Masaki and Fanch.

Not only this store ALL BOCONCEPT SALES PEOPLE I MET ARE CREEPY AND WEIRD. Their customer service socks. They work with a terrible delivery company (Titan Furniture Transport) that can hardly count the number of fingers in their hands. And they charge above market value ($ 150) for delivery. STAY FAR FAR AWAY!!!

No it’s cool.
I got money and want to buy furniture but since we’re the only people in the store and two associates haven’t even said hello…
I think I’ll go elsewhere.
At least to another boconcepts (because your designs are beautiful.)
Damn you and your lap of luxury.
Rule #1 of sales, you at least attempt to sell.