Basics Plus

Worst place ever. Over priced and would only give me store credit on an item I bought and tried to return. Don’t go here!

I’ve been in here many times. They always have helpful customer service.
They have a pretty good selection of hardware for home repair as well as nicely designed home décor and kitchen items as well as late hours, I notice on Monday till 10 pm

This place is amazing. Not your ordinary hardware store. The man who works there is so nice, has great morals, and he really cares about there customers. Thank you basics plus for making my day so amazing. Amen basics plus, amen

Overpriced and they wouldn’t give me a refund on a defective item. Also, I had them make some keys and none of them worked. There’s another hardware store nearby that’s much better.

Are they overpriced?
Yup. I have many «yougottabekiddingme!» moments in this store.
That said, if you live in the neighborhood, don’t waste your time going elsewhere. Once you factor in costs of going elsewhere (time, gas, fares, lugging stuff, etc.) thry’re dirt-​cheap. Save yourself the headache. This is the place.
Aside from just about anything household you may need (well, except for me — I have very far-​fetched ideas), they have an exceptionally good selection of very good quality candles/​reeds.
Ladies, I don’t need to explain.
Gents — home fragrance is stuff that makes your home smell NOT like a frathouse. Reeds are sticks you stick (pardon the pun) into a (to simplify) bottle with fragrant oil and, as they absorb it, they diffuse a light scent which does not overwhelm into the air of your home.
Aside from lovely feminine-​touch scents for every taste, they have a very decent selection of masculine-​note scents, which is far more rare than it seems. This is not AirWick or Fabreeze or Gain. Now don’t tell the staff/​owner, but that particular stock is priced correctly. Yes, they cost that much. No, it’s NOT better to get a Bath and Body Works plug-​in. No, they should not cost more. If someone is a Voluspa (moi) or Archipelago fan, you need to come here.
You’re welcome.
And they have lots of tools and nuts and bolts and stuff.
One last note — if you scare easily or have a heart condition, be prepared and bring nitroglycerine. One of the guys there sometimes wears really freaky lenses. I almost had a very embarrassing episode when I first saw him. Good thing I was standing close to the Home Fragrance section. Would be very useful had I not pulled myself together just in time.
Seriously. Scary shhhhhh.

I needed a floor lamp. I explained to Paco that I had been using a halogen lamp and needed a very bright lamp because my living room area does not have any ceiling lights. I specifically told Paco I would need to test it out at home and asked — three times — if the lamp was returnable. Each time, Paco confirmed that the lamp was returnable.
At home, I put the floor lamp together and it wasn’t bright enough. I called the store to see if they wanted me to return it assembled or if I should take it apart. I was told that Danny was the owner, though he later claimed he was just the Manager. Danny told me that the lamp was not at all returnable. I explained that Paco had confirmed three times that I could return it, and Danny refused the return.
The receipt does say ‘Full refund/​exchange on items returned with a receipt, in original unopened package within 30 days’. But I didn’t see the receipt until after I’d paid for the lamp and was trying to carry out a 25 lb box, and after Paco — as a representative of the store — told me it was returnable.
Extremely disappointed in this store, and its lack of customer service. It’s too bad, because they have nice products and selection. Won’t ever go back. But I will be sitting in a dark living room.

Come here for home basics. The staff is very helpful, and items are reasonably priced.

I was referred here to repair a lamp that has a 3-​way switch for 3 levels of light and which was working but only with a low level of light so I thought the switch broke. They gave me an estimate of $ 25 when I left the lamp and said they would call me with actual cost. They called me later in evening and quoted $ 35 which I balked at but agreed to. A little later I was told I could pick up the lamp the next day. When I went to pick it up I asked for a demo to ensure it worked. When I got home there was no change until the bulb blew out. When I replaced old bulb with brand new one, the lamp worked fine. I think the store ripped me off. I’m fine with paying for someone’s time and expertise, but this was too much for a minor fix.
The store was well organized, clean and had good hours (open until 10 pm on weekends!) so is great to have in neighborhood if I don’t want to trek to Bed Bath and Beyond or Home Depot. I would consider shopping here but am irked that I feel ripped off. I had a much better experience with lamp switch replacement at Midtown Hardware nearby.

Wow, if you need a replacement canister for your Soda Stream, you’ve come to the right place.
They are right up front and easy to see. I swapped out my canister quickly and easily. In and out in under three minutes.
I like my hardware stores like I like my dates… fast and easy. Although I prefer my figs to be slower.

I would not recommend this store. The guy on the counter is extremely rude and refuses to accept returns or changes, even for minor items.

Look. Is this a Bed Bath and Beyond. Absolutely not. It’s called Basics Plus and that should give you a clue. But can you get most of the basic stuff you just NEED? And is there a little bit extra you weren’t expecting? Yes.
First, Danny and Paco couldn’t be more helpful and just plain fun.
I came in here specifically because I needed a soda stream carbonator recharge (Basics) but I also found a really cool shower curtain covered in reproductions of Old Master paintings (Plus) Don’t look for it. I got the absolute last one.
Some of the other reviews on here really annoy me. What are you people expecting?!! This store is only 125 sq ft. Do you really think they have the room to stock every single Paula Deen Extreme South Deep Fryer or 2012 Edition Razor Scooter? C’mon guys! Get Real!
So what if the keys they make don’t «work» every single time. They are made by hand and cost like a dollar. Give em a chance.
So much happier to shop here than at some big, impersonal, warehouse sized place I could go to if I lived in the lame-​burbs.

Love this little store. I went in and the salesman helped me find the right nails for the pictures I was hanging. Ended up picking up a few other things. Also I feel like albeit most of the store is NYC expensive, there are a couple of items that are reasonably priced, and honestly anything is better than throwing away cash at Duane Ripoff Reade.

Came in to do a quick sodastream carbonator switch, which cost $ 16. (Not sure what the comparable rate is in the city.) I was mesmerized by all the other household items that were in this store.
For some reason, there were no other customers after work hours. The three people working here seemed to have good comraderie.

I love this place.
Paco and Danny are wonderful
Great customer service.
Best place to buy a vacuum.

I’m not sure how much it costs to get copies of keys made… but it seems quite expensive.
Despite that, service was quick and efficient. They also had a weird selection of candles that I sniffed while waiting such as tobacco. I’m pretty sure that scent was popular in 1988 for all the quitters/​repressed smokers in NYC…

In and out service for having keys made. I was out in just 5 minutes!

This is good local store, its a mini bed bath and beyond and has a little bit of everything. the customer service on the other hand is HORRIBLE, I walked in and there were 5 employees standing int he front, NOT 1 person said hello to me when i walked passed them, they kinds looked at me like «why is this person in the store» i was the only person in the store for abourt 30 min and not one person asked me if i needed help, they were too busy talking to each othe, what a joke this place is. when i went to the register to pay for the one thing i wanted they were still standing there talking, i had to ask them if someone could ring me up. i will never go back here again and unless you are desperate and need something fast stay away from this place

Nice store but not great for a hardware store. The products they offer make it comparable to a mini (very mini) version of Bed Bath and Beyond, plus some hardware store-​ish items. Overall a very convenient store to have in the neighborhood. The biggest perk is the nice staff and the location (for me, at least); though keep in mind they work there for a living, and have little experience actually using the hardware products they sell.

Love this store! They have everything you could ever need there. I also had my apartment locks changed through their locksmith service. The whole experience was quick and painless.

I like this store sometimes. If I need any regular hardware stuff, they oblige. If I need a desk fan, they oblige. If I need those good-​smelling sticks that go in a scented oil to put on my desk to mask my co-worker’s BO, they can give me that too. They have a full line of Method products, fancy candles, vacuum cleaners, extension cords, cute shower curtains, etc. In short, they’ve saved me a few trips to Bed, Bath and Beyond.
Customer service is not all that attentive. A lady walked in asking for a certain item, and the woman behind the counter said «I don’t know. Go look for someone.» «Where can I find it?» She waves the lady away. «Just go until you find someone.» What the hell kind of service is that?
I have gone there twice to have copies of a particular key made, and twice they have told me «eh, it may work, it may not.» Well, the first time, the copy 1 of key did not work. So the person who needed the copy just had to buzz everyone in my building until someone let him in. Good thing Basics Plus copied the front door key correctly. I will try copy 2 of key tonight. If it works, I will gladly give this place another star.
For now, 2.5. I hate mediocre service.
Update — 14÷8÷08 — I officially hate this place and will never go back. The key didn’t even fit in the lock. So I brought it back, thinking they would gladly try again. Nope. I was asked if I had the receipt. i didn’t.
«How are we going to give you your money back? You need your receipt.»
«I know this. I don’t want my money back. I want the key.»
As he did yesterday, the guy looks at it like it is green ooze. he leaves and comes back a minute later.
«I already put it on order.»
Has anyone ever heard of putting a key on order? I haven’t.
«But I need it tonight and I have been trying to get to get a good copy from you for two weeks.»
«Well, what do you want us to do?» he says, dripping with attitude.
«Make the key so it works, you know, like you say on the sign out front. ‘We make keys’??? «
Yeah, I was clearly frustrated, but I tried to bite my tongue. I told them I would never come back to the store again. I am true to my word.
Conclusion: they are attitudinal, and they can’t do what they say they will. This irks me.