AT&T

It’s a shame that I can’t rate 0 star.
I was scammed by the staff there when I was buying a new iPhone. The salesman told me there was a deal that I can get a screen protector and a pair of Beats earphones for just 20 dollars because I was a loyal customer. I clearly remember that I asked him whether there will be any other payments in the future and he told me no other fee will be charged.
But when I got my bill, I found he secretly put an installment plan of 40 dollars per month for 6 months in my account without telling anything about it.
Then I went to the store to return it because I don’t want to keep them if I have to pay 260 dollars for them. But they refused me because it passed the 14 day refund deadline. And the manager told me he can do nothing even if he knows I was wrongly educated by the salesman. And the best he can do was an apology and talk to that salesman.
My advices to people who are going to visit this store:
Don’t put any trust in the staffs in this store, they seem nice just because they want to scam you.
Don’t believe in any promotional deal the salesman tells you, because they will lie.
Check your receipt carefully when you pay.
Last and most important, TRY YOUR BEST TO AVOID THIS STORE!!!

Came in to upgrade my iPhone 6 to the 6s and was approached by the manager Igor. He assisted me with a smile and helped me right away. He showed me the new options that the iPhone 6s has compared to the 6. I was amazed how the rep that he assigned me to really knows what he was doing. I walked out with a phone, case, screen protector. Very happy. Thanks:)))

I came in one time to roll over two lines to AT&T and one associate was extremely pleasant and helpful. However, when I return after my contract was over, I was placed on the waitlist for walk-​ins by the manager Josef (I was the fifth person on cue). He had told me that it’d take about half an hour for the wait and I won’t be skipped. After stepping out and returning and having had eye contact with Josef, I sat down and waited for another half an hour to 45 min at which I saw my name being placed on first for a few seconds and it was gone. Josef approached me and told me they skipped me. I thought he was joking. He said there are only two people left and asked if I wanted to be placed back on line. I couldn’t believe the bad customer service I was getting. He clearly did not call my name or came around to look for me. I don’t understand why Josef is in a managerial position. A manager should ensure that each customer receive the utmost customer service experience and he failed to deliver.

Wow. People hate this store. I’ve had perfectly pleasant experiences the two times I’ve visited to purchase outside electronic products. Both times LaTasha helped me. After having a hard time purchasing a cordless home phone, from Best Buy, with my tax exempt credit card, I decided to try A T&T themselves. It was 5:30pm on a Monday. When I entered the store I saw the A T&T sales reps clustered in the center. LaTasha immediately disengaged from the group and asked how she could help. I told her what I was looking for, rattling off the model number, and without asking me to repeat it she went to the back to see what she could find. Ironically, they didn’t stock their own model, but they had the other Best Buy recommended model (V Tech), so I purchased it. I think it was $ 5 more than Best Buy, but this V Tech model had voice mail and LaTasha got the manager, Josef, to help me and violà! Tax Exemption. Now, was that really so hard Best Buy?
The last time LaTasha helped me was for Mother’s Day. I came in looking to purchase a Fitbit for my mother-​in-​law, after the T-​Mobile across the street told me they didn’t sell it. I’d seen it at my local Verizon store in Astoria, Queens. I asked if A T&T sold it and LaTasha pointed out all the models and even went into the back to pull out other colors that might not be on display. She even informed me of a special Mother’s Day promotion they were having. In the end I purchased the cheaper model, but LaTasha didn’t pressure me in any way to purchase the more expensive model and she even contributed her two cents when I was torn between colors. My mother-​in-​law loves it AND there was a discount.
I’ve only had good experiences at this establishment.

Came in with an emergency. I broke my phone and needed it fixed ASAP. Annie gave me all my options and helped me out very quickly. She had excellent customer service and helped direct me to get my broken iPhone fixed in 30 mins saving lots of money. She made my day and the best out of a bad situation. Very thankful that she went above and beyond

Latasha was so helpful and kind. She made upgrading my phone easy and quick while making sure to explain my options and walk me through them thoroughly. Reminded me all of the reasons that I’ve stuck with AT&T

Waited an hour to get a new sim while 3 sales associates stood at the door. Way understaffed but once you get in you get good CS

The sales people at this location are out to get you so they can make a commission. They will try to hustle you into buying extra things buy telling you there is a special deal and hyping it up. Theodore scammed me into getting an iPad mini thinking it was a give away. He failed to provide all the details and I fell for the hustle. Now I am paying for something I never wanted in the first place. My suggestion is to not go to an ATT store where everyone hails from the ghetto with the assumption that «the hustle» is what they excel at.

I’m gladly not an AT&T customer, but since they were making Friday Tribeca Film Fest tickets free through their proprietary devices, I dropped in here to snag some. Staff was nice enough.

Their schtick is as follows:
1. Be extremely friendly to the customers to gain their trust.
2. Try to sell additions to their plans that they don’t really need and do this by telling them things like, «this plan comes with a free wireless landline and it’s 5 dollars cheaper than the plan you wanted» or «for 1 dollar more, you can get this mobile device for your iPad».
3. Don’t tell the customers that there is a monthly fee associated with each unless they specifically ask you.
4. Take advantage of the facts that the customers now trust you (because you’re friendly and AT&T is a big company that wants their business and wouldn’t dare mislead them) and that more than likely, they are too busy to read the fine print.
5. Don’t worry if they complain later because you can argue that they should have read the fine print before they signed the contract.
6. Don’t worry about the negative reviews that you’ll inevitably get from sites like Unilocal because if you’re consistently friendly, there will be some very good reviews to offset the negative ones. They’ll come off as sounding like bitchers and whiners.
In my case, the salesman (Swel) assured me that there was no monthly fee (I asked him twice). Also, the manager (Joe Orozco) did not return my messages or texts. Later, when I called again, a woman answered and said I had the wrong number. I called AT&T from their number on the website and went up 4 levels of management (1. The person who initially answers the calls; 2. the retention officer; 3. her supervisor; and 4. her supervisor who then spoke with her advisor) before I got my money back and got the contract negated with no cancellation fees. I have to say, though, that these people were all classy and helpful. They hinted that the problem was with this specific store.
On paper, the people at the store did nothing wrong. Sleazy nonetheless.

Wanna get priced up? Go here. But if you can avoid the annoying sales people, it’s a great place to keep warm. All those angry customers really give off a LOT of heat.

Worst AT&T service store possible!!!
I went into the store because a phone I bought broke after a week. The moment I enter, I’m greeted by obnoxious lil’ wayne coming from the speakers and the apathetic stares of sales representatives.
Upon approaching one, I was given a blank stare and an expression of carelessness. After getting no help, I called AT&T customer service from a phone at the store and even the customer service representative advised me to file a complaint against the store after speaking to the sales people there!!!
I was tricked into buying a go-​phone without being told I had the option for an upgrade and was given little help when I asked for it. There was limited product selection.
Stay away if you can! Even getting serviced on the internet would be a better option.

Joseph and Michael are nice, slick, and very good at sales skills.

Holy pile of crap in a bucket Batman! This place sucks to holy high heaven.
Not sure where that celestial home in the sky actually is but you get my drift. They were rude from the start and I was buying a blackberry charger (i.e. — a $ 0.30 piece of plastic they could easily sell me for $ 10 and I would suck it up) which they elected to price for $ 29.
This is where I would normally say that my mother didn’t raise a fool but given that I have made many foolish choices in my life, I feel that subject is up for debate. However, in this particular instance with this particular product, I was not that foolish. A few more wise choices like this one and I’ll be able to make the more satisfying and aforementioned statement.
On the plus side, that small sliver of guilt I would have for making an under-​paid employee walk over and go get something for me was easily eclipsed by how insulting that price is.
I walked to the street fair 1 block down on broadway, bought a better model for $ 10 and helped out a small business run by a positively lovely young lady. I feel we are all better off, as a society, for this outcome.

This is the worst store ever. Customer service was TERRIBLE. I have a plan with Verizon while my fiancée is with AT&T, but her contract just finished. We were going in to try and see if we could get on the same plan, upgrade phones and save a couple bucks. We were met at the door by a rude, unhelpful, and loud rep named Barbie. The store was basically empty, and most of the employees were just standing around joking. I don’t blame them: with the way the door rep treated us, few people even entered the store.
First words out of Barbie’s mouth: «what do you want?» –not «how may I help you?» or «how may I be of service?». She stood there blocking the stairs, and preventing us from entering the store. After telling her what we were looking for, she replied that she, and the store, could not help us. When making other inquiries about my fiancée’s plan and deposit, Barbie replied that my fiancée would have to look into it herself. When asked if she could at least facilitate or help with finding out details using the computer system, she refused to help. Instead of trying to get customers for AT&T, she basically blocked us from entering the store, or even looking at the phones we wanted to upgrade to. Since her reply to every question was «no», and the fact that she still blocked the stairs preventing us from entering the store, we felt less than welcome and had no choice but to leave. I may never have worked as a customer rep before, but even I know that in order to have that job, you need to have tact, and be welcoming to the customers entering the store (and who are in some way, paying your wage). Seriously, AT&T, this is to you: this lady Barbie is costing you customers, losing your money… and what’s more, you are PAYING her! Judging by the rest of the reviews for this retail store, maybe your HR department needs to re-​evaluate.

This At&t has been renovated to a much bigger and nicer place than it previously looked before. I just came in today to see the place and it definitely rocked. Although I have experienced the service here with the old At&t and they were quite good and helpful, I could not review it as of current.

Dear Stalkers,
CRACK
Cannot be seen
Cannot be touched
Ripples deep within my heart’s core
Plagued by too many unfathomably nasty dudes
CRACK
An open heart
Is an invitation for more crack
Created a large deep scar
The pain is excruciating
Too damaged
Yet bears no meaning to your apathetic dead soul
I erect to scour the rubble of the ruins
You want some crack?
Four days after visiting AT&T’s Three Times Square location to learn of their failures to my specific requests, I trekked for a return visit here with a grinding distaste yet with more specific requests. After a self-​guided tour of the store’s CrackBerry’s products, without any greeting, I was completely invisible by nearly all staff which immediately feed me a negative taste to start this review with zero stars. The first consultant answered my inquiry for a specific model and immediately fled for his life to invisibly ignore my presence. I physically confronted a second consultant, Ron S., who was sprightly eager to assist me and throughly understand in full detail of my complex requests and needs. My whole TWO AND HALF HOUR (2 ½ hour) ordeal endured Ron S. is extremely patient, very kind, understanding of clients’ needs, and have a open mind to attempt to resolve the situation. Four stars due to AT&T’s exorbitant prices and their overall unfathomably nasty attitude plague to fled for their lives when clients require assistence. Albeit I am not a New York University student, which the staff appears more willingly to serve.
ATTENTION ALL STALKERS: You want some crack?

After my iPhone 3G crapped out on me I went to the immediate AT&T store. I tried calling the Union Square store, but with no luck. I called this place up and they had the 4G in stock. I walked a few blocks from my work and stopped in. It literally took me 10 minutes and I walked out with a new iPhone and a big smile on my face. The associate there really took his time with me and answered the few questions I had. I like this location.

I never really like to come into a phone store. Somehow it always feels like (a) they’re trying to trick you in some way or (b) the complexities of getting a new phone and understanding your contract options are so byzantine and unpleasant that the whole thing will just hurt.
Unfortunately after fooling around with apple and AT&T on the phone for a couple of weeks trying to figure out how I could get the new iphone without paying a hefty $ 499, it turns out there was a way.
One option was to get a friend to take over the contract, and sell them the phone at discount. Sure that could work, but it sounded like work. Plus I wanted to get a higher price for the phone after doing all the work to unlock it. Option two involved ADDING a line to your account, creating a friends and family plan. Turns out this adds $ 9.99 per month to your bill, *and* gives you 100 more minutes per month. That sounded good to me! After talking with the lady at AT&T forever, she insisted that if I don’t wanna use that second line, I should *associate* it with an old or cheapo phone. Just bring that phone in, you can grab a $ 10 one from walmart, and the associate with note down the IMEI number.
I get to the store and start telling the guy behind the counter my whole spiel and it takes a while, but finally he looks up my account and sees all the notes. As they explained on the phone, Apple Stores don’t have access to all this AT&T insider information, so a special upgrade like mine, was better to do at an AT&T store. Seemed like everyone in the store was there for an iphone!
Didn’t take too long, they had them in stock just like the promised on the phone, and I did indeed get the $ 299 price for the 32gig 3GS so I was psyched. Overall it was pretty laborious, but I feel my conscience can rest as I didn’t have to pay $ 499 for getting the new iphone goodness. It’s the principal people!

I walked in looking for to upgrade my phone, and instead almost got my existing rate plan switched out and doubled on me. Not cool. Going back online, or somewhere else where hopefully the salesperson is able to assist, and not screw a long-​time customer.