Allen-Edmonds

First off, my favorite footwear in the dress/​suit department is Allen Edmonds, hands down. One of the many reasons it is my favorite would be the stores and the extraordinary customer service they provide. For this particular trip, I went in to try on the macniel 2.0. The store clerk sat me down and made sure I was comfortable before heading off to grab my desired size. Allen Edmonds provide you a shoe horn to try on the show so you don’t have to painfully force your foot in there. The store clerk was very hands on, making sure that my shoe fit my feet in 5 different areas (as the should). I was very satisfied with my pair of shoes. However before we checked out, me and the store clerk noticed a slight imperfection in the interior shoe of the right shoe. It was very minor but the store clerk made a point that my shoes were perfect if it was to be mine. She went to the back room, brought out a new pair and inspected it twice before letting me pay. This attention to detail alone speaks loudly on the quality of Allen Edmonds, both in heir products and in their workers. This will be my 5^th pair of Allen Edmonds but it won’t be my last

I’ve been to a few different AE locations in the city and the one by Rockefeller Center stands out as the best one. The customer service is excellent — and no, I don’t mean a vapid «Hi welcome to X! How can I help you?» that any drone can give you at any store. The staff at this AE really go out of their way to make you feel like a VIP customer. I guess that’s part of what buying a ~$ 400 shoe gets you, but like I said not all the locations have staff this good.
Although I didn’t purchase anything during my last visit there, the staff (including the manager on duty and the new associate-​in-​training) were very helpful in getting me all the answers I needed.
Bonus — if you work at Rockefeller Center and you have the Privilege Card, you get 15% off your purchase here (!!).

Poor service on the part of the manager marred the whole experience. Manager of the store is haughty and snooty. It took ages for a sales person to speak to me. I buy AE all the time, had received a coupon but it had just expired, and the manager said that she would not make a concession to let me use the voucher. I can respect that decision, but not her attitude, which was condescending. The only exception to all this is Ms. Zaina Atanda-​Owo, the sales person, who was helpful and courteous.
As to the shoes, they are good. But after my experience at this store, I think I will stick with English shoes, like Church’s.

Truely the one star is for my terrible ONLINE purchase on A.E. website. I placed an order for two pairs of shoes in mid-​Feb. and I still haven’t received the order until today. NO ONE from A.E. called me or emailed me with what’s going on until I called them twice to find out that those shoes were back-​ordered for 8 weeks at least. I canceled my order right away. My co-​worker had a similar experience few months ago and he was even told that the materials were out for the shoes he ordered. Terrible Terrible Terrible online customer service. I already spread the words in my firm — NO MORE ONLINE purchase with A.E.

Allen-​Edmonds is a great option for those of us with wide feet because they carry up to a EEE width in many of their styles. I came in to try on a pair of double monkstraps in bourbon calf. They looked every bit as good in person as they did on the website. Unfortunately I noticed a considerable amount of heel slippage as I was walking around in them. My salesperson Zaina was very patient and helpful, as she suggested I try on multiple pairs in different sizes, and also had me try on some orthotics, which greatly improved the fit. Lastly, when I mentioned that my Discover IT card gives me 5% off all online purchases through December 31, she had no problem giving me the same discount on an in-​store purchase. I was very pleased with my experience shopping here and hope that my new shoes hold up well.

First of all I walked in wearing my Sierra Nevada tank, which felt a little awkward at an Allen Edmonds store. It made no difference to Zaina, she was friendly, helpful, and knowledgable.
I’m a young professional and I recently started upgrading my closet closet with quality brands that will last. She sized my feet up and gave me advice on colors and styles which was a huge help. I also let her know from the get go that I wasn’t planning on buying just yet which she was fine with.
I would definitely recommend this brand, location and Zaina. Thanks!

My father is a fanatic about the quality of Allen Edmonds shoes and it’s service and I’ve never understood until I visited the store. I created a Unilocal account just to recommend to anyone in need of a pair of professional shoes that they go to this location in particular.
I received Park Avenues for Christmas and didn’t wear them until my first week of training only to realize they were too small. I came here and they spent half an hour in order to ensure I got the proper fit and let me exchange my current pair. The shoes look absolutely fantastic, feel great walking out the door and I know that with proper maintenance I’ll be able to confidently wear these for the next decade as I embark on my professional career. I highly recommend AE and the Rockefeller location to anyone in Manhattan

Nice shoes. OK store. The service was good. Nothing to really complain about. Nothing to really praise either.

Pretty decent sized store. Saleswoman was helpful enough, tried a couple of upsells but nothing pushy. Kept telling her I thought I was a wider size but they don’t stock them so she pretended I didn’t suggest going to the E.
Didn’t have the color of the shoe I wanted in my size so they shipped it from the factory, was told I would get it in 3 – 4 days, came in 8.
Overall, not bad but not overly impressed with the place either, notwithstanding already liking their shoes. I’ll probably try a different location next time I’m in the market for Allen-​Edmonds but I wouldn’t avoid this one either.

Most offensive customer service I have ever experienced. I own many pairs of AE’s, although I usually purchase them online through their store since there is no retailer in my area.
I was visiting NYC with my wife when we walked into the store, each of us holding Starbucks coffee. Upon entering the store, which was completely empty, the sales associate asked «Are those cups empty?». Puzzled, we responded «No, should we finish them before we come in?». «No, you can drink your coffee but we do not have any trash cans so you cannot throw them away once you finish».
My wife was immediately upset and wanted to leave. It was raining out, however, and I had my heart set on a pair of Burgundy and Black Oxfords. I did not want to find another store. After trying on and purchasing the shoes and matching belt, the associate did indeed let us throw away our coffee. He never apologized for the off putting comment, nor treated us with any amount of respect.
In retrospect I wish I had never purchased the shoes, as they are now associated with such an ugly experience.

One of the BEST customer service experiences I’ve ever had. I was in the market for a very well made oxford, I ordered a pair from the store online that didnt fit right. I went to the store to return them and was helped by Anna. She was so pleasant and accommodating. I not only left the store with the perfect pair of shoes, I also ordered an additional pair. Well done Allen Edmonds for 1) excellent customer service 2) excellent quality and 3) catering to smaller sizes. This is will be one of many purchases for me.

Love my AE oxfords. Salesperson in this store was helpful and not pushy. AE shoes can be recrafed and the store will ship it to the manufacturing plant for free. I am looking to purchase my second pair, although will look for a sale as it can be a little pricie at original price.

I’m a little disappointed. I thought I was going to get to write the first Unilocal review for this store location, but someone beat me to it. That’s what I get for waiting.
In contrast, and as you can tell by my 5 star review, I was not disappointed at all with the quality of the service or their product. I’ve never owned a pair of Allen Edmonds shoes. Normally, I just hit up DSW. But I wanted to step my game up. To be honest, I didn’t even know much about AE, but I read an article which mentioned that most U.S. Presidents wear AE for their inauguration. Plus, AE is an American brand that’s been around since 1922 and it’s basically the only luxury men’s shoe company producing shoes here in the USA. I thought that was pretty cool and I wanted to check them out.
Within seconds of trying their shoes on, I knew I was wearing the best fitting shoes I’ve ever owned. Anna T., my sales associate, was fantastic and got me fitted into the perfect fit. AE’s shoes are practically customized. She helped me find the right width, which was slightly narrower than standard and if I wanted I could’ve got 2 different sized shoes (my left foot being slightly longer than my right) without having to buy both pairs (but I didn’t). Plus, when I wear them down, AE does full reconstruction.
I’m really excited about my shoes. I’m glad to be joining an American tradition. Hell, I secretly want to work for them to help improve their marketing so more guys like me know where to go. And maybe to suggest wacky collaborations like an Allen Edmonds/​Yankee Candle joint-​branded ‘leather’ smelling candle. Something about that quality leather smell. Just feels good.

I have been going to this store for a long time now. I have always received the best service from this location and their employee Anna provides the absolute best customer service ever.

Thank you Allen Edmonds. This store has been my business shoes go to for a couple of years.
Last Friday early morning, I had a shoe crisis. The black shoes I keep at the back of my closet and only wear infrequently with suits were worn out an ripped. My flight was in a couple of hours.
I went to Allen Edmonds in Rock Center just before 9 am. They open early and were ready to help. I chose a pair of shoes I thought I liked. When I tried them on, I thought they looked odd and felt too narrow. No problem, the sales guy had already diagnosed my problem and picked out a couple of alternate pairs. And the pair he recommended were even part of their anniversary sale!
He sold me on the matching belt too. (Beware the belt upsell. I think belts that have a detail that matches your shoes are cool but they can be pricey.)
While I was paying, a button fell off my suit jacket. They walked with me to the tailor in the mall below Rock Center and offered to send the jacket to my office if the tailor couldn’t get the job done right away.
Theses are not inexpensive shoes, but they are high quality and sold with a high level of service. Most of their shoes can be re-​crafted as they wear out, so they stay looking great and last for a long time.

I bought my first pair of Allen Edmonds (Park Avenue) here back in March of 2012. It took some time to truly break in (over a month) but after that it felt great. 3 or 4 months in I noticed the heel starting to get detached from the sole. I read online that the company was trying on a new glue and other customers were having similar problems.
I bought the shoes into the store and told Sergio (the store salesperson) about the heel issue and he immediately took care of it for me, no questions asked. He was very polite and I had my fixed shoes (with new vibram heels (which are great)) in the mail about a week later. Thanks Sergio for the great customer service!
I bought another pair of Park Avenues from Nordstrom a few months later and it seems like the same issue is still around (this is after I had to send back the first pair because the heel was starting to detach after only a few weeks).
These are great shoes at the right price, but they should really address their internal quality assurance process. 4 stars only because they fixed it with great customer service.