Abcde Embroidery

I am not sure why they get some many bad reviews. This is one of the best place I even went for embroidery. Once your logo is digitized, it only takes them a day to finish my logos on our 7 uniforms.
If you know what do you want, all it takes is about 4 emails, two trips and under 70 bucks for 7 outstanding logo embroidery. How can you ask for more.
I came from Indiana, I used to spend 37 dollars for one embroidery, and I will have to wait a week to see the final product.

Among the worst customer service I have experienced from any small business.
«Sara» or the person who answers their emails using that name is extremely rude, does not follow-​up promptly.
Their actual showroom/​office/​facility is a disorganized mess. They have no idea what is going on. In a bit of desperation (after very prolonged wait on back-​and-​forth emails), I decided th embroider a few hats. Quality was ok, but not worth all the hassles and terrible customer service.

Some seem to have great correspondence with ABCDE — I must have caught them on all the wrong days.
Don’t expect efficient communication or quality service (or any shred of courtesy at that.) I chose to stick through it, as their bargain rates seemed to make it worthwhile. I initially contacted them over a month ago…
They’re busy, and there is a wait list. However, that wait list was used against me as a petty resolution to a dispute I had with the woman in charge of email correspondence. 4 emails in a row, she ignored my questions (as I attempted to move past the topic), but chose to lecture me endlessly in attempts of strengthening her argument… She felt some type of way, and apparently felt that both showing it and proving me wrong was first priority.
I made it into the shop a couple times, and although the man (working alone amidst a sea of garments) was impatient at first, he was generous enough to make time to explain the process and answer my questions. He answered all of them (I had a lot) and even offered suggestions. This helpful gesture earned their review AN ADDITIONAL STAR. So thank you, sir.
I saw the samples he was working with. They make a quality product. With that said, they need to drastically improve their communication and stress management skills. Or find someone less frivolous to handle communication. If she must stay — I recommend meditation and herbal tea. Deep breaths.
I’ll gladly update my review once I finally begin the actual embroidery process — but for now, I’ve been put at the end of the waiting list as punishment.

Although it’s small he tried to make room for you to work. I came here countless times to get paddles and wooden letters. And since it was my first time Max was really helpful in giving me tips on how to place the letters, the different sizes letters should be and everything in between. And each time I came back he recognizes me and just lets me do what I have to do. I had friends spend hours trying to figure out their paddles and he didn’t complain about us staying long. All in all I really liked the service.
Can’t wait to finally get my clothes embroidered there!

Extremely rude service. It takes a lot to get me riled up, but I just had to write about my last experience with this place.
I called in to check in on an order because my emails weren’t being answered, and ended up getting into a fight with the woman who answered the phone. I demanded to speak to the manager because I couldn’t handle her attitude, and was told he wasn’t in.
It took my boyfriend calling from a separate phone to finally reach him. The manager didn’t even apologize for his staff member’s rude behavior, and when I said that I did not care for the woman answering phones with an attitude and that she should not speak to customers that way, he told me that it was my prerogative as to where I took my business because he had plenty of other orders to worry about.
Needless to say, they won’t be getting any of my business anymore.

They do good work, but because of their high volume of clients, attention to detail is lackluster. It is apparent that they don’t have a good system to keep track of all of their orders (whether in progress or complete). If you don’t believe me, take a trip over to their work space and you’ll see what I mean. It is an absolute disaster in there. I’m honestly surprised they didn’t lose my order.
I had four scrub tops to get embroidered with our office logo, and much of the communication with them was done via email. All of my emails were responded to promptly and it was pretty easy to get a hold of someone from ABCDE if I had a question. I went in once to drop off our scrubs and was told that they would prepare a sample for us before they went ahead with the order. This was great! The only issue with the sample was that it was a little bigger than we wanted, so I asked them to size it down, and that was that. The next email we received was that our order was ready.
Onto our completed items: the embroidering looked fantastic! Especially for how thin the lettering was. However, it had been embroidered on the left chest instead of the right chest as I’d asked. The lady even looked up our email to verify that I had in fact specified that the embroidery should be on the RIGHT chest and not the LEFT chest, which I did. Still, she was pretty unapologetic about it, and after some discussion she ended up giving us a 25% discount on the embroidery only (and it was unlikely that her boss would be any more generous, she said). The total order was $ 65 including digitalizing. and we got $ 5 off… which I guess is something, but really not substantial enough to make up for the mistake. What really REALLY bothered me was their unwillingness to take responsibility for the mistake, so I’m glad the mistake wasn’t a terrible one like spelling something incorrectly.
I would definitely not bring anything remotely important back here to be embroidered. However, this is definitely good for someone who is on a tight budget and wants to get something customized. Also, don’t expect a quick turnaround on your items. The entire process will most likely take a week or two.

I’m not a vain guy, but if it also serves a practical purpose such as having a name tag why the hell not. People will remember you! I stopped in to get my Chef’s Jacket embroidered. I actually did a ton of research on it, from price to font styles. I found on average, it’s a $ 5 set up fee and $ ¹⁄₁₀₀₀ stitches so $ 7 for my name was just about right. The guy I spoke to wasn’t too keen on making suggestions for font as I’m sure he’d prefer the customer to make all the decisions. There was also a template for chefs jacket he wrote my order on. I stuck with Script (only because it’s no longer taught in school and still a classic). I said black, but then switched it to Navy Blue and crossed my fingers it’s dark enough. He also said 20 minutes, but I just came back later.
It’s a small business. So small that when you walk in, the office is so tightly packed with goods there’s hardly any room for counter space. Nevertheless you’ll find that they have orders and merchandise all over the place which is a good indication that this place is here to stay.
Tip: It’s on the third floor and if the elevator seems to be taking forever — may as well go for the stairs. Confirm spelling of everything before you leave.
No regrets as it came out nicely. It seemed slanted above the pocket at first, but I measured it and it’s fine. It’s just because the stiff fabric backing was newly sewn in and I’m sure it’ll look normal after a wash.

Wish I could give them a 0. Messed up orders twice. So rude and horrible to work with.

I have no idea why the person on the phone was so irate, irrational and rude to me. I’ve been designing graphics for 32 years and offered suggestions on how to make the job flow quicker and smoother.
The man at Abcde was immediately huffy and started cursing at me then hung up. I called back to apologize since I maybe said or did something wrong. The man on the phone again started yelling at me and informing me that I am stupid and have no right to tell him how to do his job.
I then hung up on him in the middle of his yelling spree and have since found a more friendly embroidery place that actually does not mind communicating in a nice way. The service they provide is probably ok, but the care, and consideration for their clientele obviously does not exist.
I highly recommend Abcde if you are accustomed to, or are in the mood for verbal abuse.

I’ve been going to ABCDE for 5 years for our custom sorority clothing – the owner Max really delivers! All our greek apparel are great quality, and given that you place your order about a month or so in advance – he’ll have it ready for you in time, and at reasonable prices. If you need a rush order, they may or may not be able to do it for you if it’s their busy season (April-​May and Nov-​Dec), but you can always inquire. If they mess up, they are quick to rectify their mistakes and will offer discounts. Just be clear about what it is that you want, and your transaction should be smooth and easy! Thanks for all your help these years, Max!

I prefer to leave reviews based on the actual service. It never got there due to an abbreviated and rude response.
Not only was I told that they don’t do what I was asking for, they told me I wouldn’t even find another place that would. Charming.
Well, I found four other embroidery locations more than willing to do it.

I went to ABCDE for an embroidery job based on the reviews of fellow Unilocalers, and was not disappointed. My job was fairly simple. I initially had a hard time envisioning what I wanted and figuring out where the font should go. The guy who handles customers helped me with placement and a suggestion of font style to avoid. I trusted him. I did not think he was unfriendly at all, but can see why some think he is brusk. I thought of him as being very busy, because they have a ton of jobs to do that are piled up everywhere in their tiny workshop. Sarah sent me an email when my embroidery was ready to be picked up. Cash only.
I went to ABCDE for a good job at a good price. Both of my objectives were achieved, and the embroidery looked great! I will definitely go back.

I definitely wouldn’t recommend. I was looking to embroider some handkerchiefs for my wedding. I wrote emails with specifics about what I needed and got a quote. I called to confirm the quote to make sure I wasn’t treking to Chinatown for nothing and when I arrived they wanted to me pay almost double what they said. On top of that, the man in charge was rude and condescending and told me it was my fault, which seemed bizarre as he also said in the same sentence that he didn’t read my email all the way. The shop was in a sketchy little building in Chinatown so I was already nervous about it, but after this ridiculous treatment and a waste of a day, there was no way I would use their services.

I rarely leave reviews, but these guys hit it out of the park and deserve 5 stars. I had a very unique embroidery need — my family wanted to make a scarf/​wrap for my mom for her birthday with 8 custom hand-​drawn pictures embroidered on it. The drawings ranged from simple stick figures to complex shadowed figures and trees. Sara digitized the drawings and created unbelievable embroidered versions for the scarf. And the price was very reasonable for all the work that I can tell they put into the project. I visited 3 times and sent numerous emails, and they were always very responsive (though not always fast to reply — they are definitely very busy). Thanks to the whole ABCDE team!

Fantastic embroidery at a super reasonable price!
My job didn’t have a strict deadline, so it definitely took a long time to get it done (maybe this would be different if I was in a rush). I strongly suggest planning ahead because they seem super busy and email communication could sometimes take days in between replies.
I got a digitized version of my logo for $ 40 and the embroidery was better-​quality and less-​expensive than I’ve ever found in NYC!
The owner was super nice and willing to meet with me three separate times to go over options/​samples. They even did a free full-​size sample for me ahead of time so that I could approve it.

Had a few items we were looking to get embroidered as Christmas gifts. A robe, a pillowcase, and a throw. Though we had a general idea of what we wanted, we didn’t come prepared with much in terms of details. The owner did a great job walking us through the options, emailed us the next day with sample scripts, and worked with us via email until we were satisfied. Picked up the job later that week and am extremely pleased with the results. Great experience.

Came here to buy paddles and letters for my organization. We received a decent discount because we purchased twelve, 3 foot paddles! The wooden letters they carry come in various sizes which makes everything easier. I haven’t had anything embroidered yet here but I look forward to getting my letters embroidered on my shirt from here!
Overall, the atmosphere was a bit cramped because of the boxes but we got the job done. The owner of this store was very friendly and helped us pick out letters for our paddles!
** I went back again the other day for letters and I was being «helped» by the woman, and she was NOT HELPFUL. She did not give me prices, did not show me any books of the garments, and threw the color swatch at me. I feel like I was a chore and something she just wanted to get over so I could leave. I feel like I was being looked down upon and bullied but that’s just me. I left the store feeling unsatisfied. I recommend not coming here when the woman is here and coming back when Max is here.

I’ve heard good things about this place so I decided to get a couple of t shirts embroidered. The customer service here was horrible. The guy was so rude and seemed so annoyed with me. I was new to the whole embroidery thing so I was not aware that there were terms for it. Not knowing the terms, I tried to explain the way I wanted the letters, but he just gave me looks as if I was retarded. That was the first and last time I would do business here.

Mei and Max are Awesome! Great Service, Good Prices, Quality Work!
I started a new company (Pueblo Maintenance, Inc.) and needed over a dozen shirts for staff to be embroidered with our logo. They digitized my logo perfectly and had all of my shirts done by the next day.
I will definitely continue to use them as my business grows to a fortune 1000 company! lol

Usually, I’d write a longer review but awesome is the only word I can use for them! Great service and great products. They’re very reliable and helpful in their suggestions. Also in a great convenient location.
Kudos to the business owners!