New Rochelle Hyundai

I wish I could put zero stars. This place pushes so hard with a great purchase price, but the service department is a nightmare. They all act like they can’t be bothered by their clients even though that’s their JOB. Scott was terrible. He was aggressive, rude, and insulting… Not to mention, completely went back on everything he had said prior to my appointment. Don’t waste your time or money.

The best service ever hands down there top tech a guy named Irish personally explained to me what was wrong with my Santa Fe. Three of the best service writers I’ve dealt with all 3 Lisa, John and a guy named Hugo honest and by far the best. Keep up the great work I’ll be back to service all 3 of my Hyandai

I was referred to this Hyundai dealership from a friend when I was telling him about my horrible experiences I had at other dealerships and I was beyond frustrated at this point, glad I took his advice and came here
From the first moment I walked in everybody was so nice and helpful, Not only did I get the car I wanted but I got a great APR and great service, Morris maya the finance manager is so awesome, he went above and beyond expectations to make me happy, also mark was very helpful and Jose Molina all great guys and honest, respectful dealers !
They even took good care of my kid so she wouldn’t lose patience and gave her a car fax teddy bear and crayons w paper so she can draw .
I got the car I wanted with all the bells and whistles at a great price !
It’s nice to finally find a good dealership with honest employees, I’ll never go anyplace else
Thank you new Rochelle Hyundai

Where do I begin? With the finance company (Hyundai’s) telling me that my recently deceased ex husband’s car was a lease and not financed as was the case? Or with David DelVecchio who took the car from my daughter and I knowing that we were handing him the keys to a financed car and not a leased car .Mr. Slimeball DelVecchio tried to hit on me while we were sitting there ten days after my daughter had lost her father to cancer. Took the car that was owned by my ex-​husband but didn’t have us sign any papers. Called me and asked for the title that night. That should have been the tip off. But I was stricken with grief and just said I couldn’t find it amongst his papers. They then turned around and sold the car for a twelve thousand dollar profit and did nothing else. Wouldn’t speak to us. Wouldn’t help us. Told us we «gave» them the car. How do you steal a car from a grieving 22 year old kid and then not expect karma to bite you in the butt? Well New Rochelle Hyundai did just that. Stole a brand new Limited Edition Sonata. Pieces of garbage. I wrote to the BBB who said yes they were an F rating so that’s it. If you have a decent bone in your body you will boycott this dealership and Hyundai for the inhuman way they treated a grieving family.

Not sure why this dealership has bad reviews. Went there as a car was very well priced online, was greeted by Mark who informed me that the car was still in service and needed cleaning but let me see it anyway. Mark was incredibly helpful, and totally honest from the start. He kept me informed throughout the buying process and kept all promises he made with regard to how the car would be at pickup.
I trusted New Rochelle Hyundai and they kept all of their promises. They offered extras, didn’t try a hard sell and we’re very easy to deal with.
If you’re looking for a used car, ask for Mark. I can’t speak for the experience people had with other salespeople but based on my experience would highly recommend this dealership.

PLEASE READ before you go to hyundai of New Rochelle!!!
This hyundai dealership was opened by the same owner of Hyundai of Long Island City. I purchased 3 vehicles at hyundai of Long Island City and the owner closed up shop in Long Island City, NY and reopened in new rochelle (most likely due to shady and illegal practices)
After a year of having the 3 Hyundai vehicles I am now learning that the $ 3000 that I paid for the extended warranties (a total of $ 9000) is non-​existent. No one knows where my warranties are or where the money went. I’ll tell you where it went, right in there pockets!!!
DO NOT BUY LEASE OR SERVICE YOUR CAR AT THIS SHADY LYING SLEEZY DEALERSHIP!!!
YOU WILL BE SCAMMED AND BE SORRY IN THE END!!!
Honestly I couldnt tell you where you can find an honest dealership but I can tell you this; if they scammed me out of $ 9000 they will scam you too!!!
DONT RISK COMING HERE READ THE OTHER COMPLAINTS!!! Check there BBB records they are lies and scammers!!!

Worst dealership ever. They make promises they can’t keep & never return phone calls, unless you waste your day leaving repeated messages. They don’t care if their cars are faulty and place their customers lives in jeopardy. What they do actually do is, tell you they fixed your problem to pacify you, and try to charge you exorbitant fees, only to have you return again with the same problem. I will never recommend this dealership, or Hyundai, to anyone ever. In fact, I will be instrumental in making sure no one I care about ever has the misfortune of dealing with this dealership or brand of car, ever.

Now I understand why this place has so many bad reviews. Demond, sales person, was very nice once me and my wife walked in there trying to lease a Santa Fe Sport with Tech Package. Because I have to renew my visa every 3 years they will not approve it, according to Demond, so I decided to finance. Me and my wife went there a few days later to try to finance and he copied all our documents and said he would contact me next morning if bank approved. He called us in at 3:00pm next day, saying it was approved and asked us to come by to talk to his finance manager about the price for the car. We walked in there and waited 2 hours until his manager called us. While waiting he detailed the car, removed all plastics to show us. We thought was wired since we didn’t discuss price. Anyways, his manager filled out all registration and contract and had everything ready to sign, he even had the plate number ready. I asked him about $$ he simply said I was approved for a interest rate of 8.4%, the price for the car was 37k, and I was putting 7k down and my monthly payments were going to be $ 578 a month. He also said that there was no negotiation !
So am I supposed to just sign and pay $ 49k for a car MSRP 36k? I told him to bring the numbers down all he said was no, so I said we got no deal. He got pissed off and start question me how I want to lower the price if it’s impossible ?
We just walked out and told him that getting everything ready before agreeing to a number with the customer it’s a big waste of time. He just waited 2 hours with me !
Will never go back here and I hope not to get contacted by this dealer again !

Stay away from these liars! ! Worst customer service ever! You’ll never get what they promise you and once you give them your money you are on your own! ! Do research, check the Better Business Bureau before even thinking of going to this place! They are rated an F that’s how much they care about their customers and their satisfaction. Managers, salespersons, service department all incompetent and deceiving.

My fiancé and I just bought an Accent from Hyundai of New Rochelle and are very pleased with the service we received. Our salesman Jeremie was straight forward, didn’t try to sell us something we didn’t want and made our experience shockingly pleasant. We would definitely recommend this dealership and plan on returning someday!

I leased a Hyundai Elantra in July 2013, but there is one thing they don’t tell you. You can’t have a car with low profile tires anywhere there is potholes. In the last year and a half, I have had 5 flats. Not just flats, but the tires ripped beyond repair & the rims also. I went to a number of Hyundai dealers to see if they could help us & was given the run-​around. My wife & I are senior citizens & we are afraid to drive the car anywhere for fear of another flat & then having to be towed. This is the 1^st time I have ever written a review. I have never even called to complain about anything or anybody, but don’t be taken like we were. I called Hyundai’s 800 number & offered to give the car back & give $ 1000 to let us out of our lease 15 months early, but was told no. They tried to sell me a new one. Fool me once, shame on you. Fool me twice, shame on me.

BAIT and switch. Bait and switch. Worst dealership. Saw a car online. Called them to confirm. Was told they have it. Drove about 45 minutes from long island. When I got there was told it was in long island. Jerk had the nerve to tell me lemme show u something else. OK ass**** I just drove here from long island u told me u have the car. Stayyyyyyyyy awayyyyy runnnnnnnnn. Jerks and anyone that’s giving them anything more then 1 star. They must be paying them

I wish there was a no star rating cause that is absolutely what this dealership deserves. This is by far the most incompetent dealership I have ever dealt with in my entire life. If you want absolutely lazy and useless managers and assistant managers than this is your place. They will never return your phone calls as promised and have no sense of urgency or the concept of customer service.
I have been waiting for three days to get an answer to why my cars gear shifter will not work. It should not be so complicated to find out what is wrong with the car! Aren’t there mechanics that work on site??? Every single time I call, I am told that the assistant manager or manager are not available and will call me back. I end up waiting the entire day until I finally followup myself and then am told that they have left for the day. I am so fed up dealing with this headache, which has taken time and energy out of my working day. As this is my only car, it has become an extreme inconvenience as my family cannot go anywhere and I have had to find other methods of getting to work and taking my child to daycare. When I asked if I could get a loaner car, their response is that there are non available. Then get one!!!
This experience has made me never want to purchase another Hyundai again especially not at the New Rochelle dealership.

Stay away from this place. These people are liars, thieves and morons. Buyer beware. Definitely don’t use them to service your car. They can’t even figure out how to fix their own cars. Stay away!

From start to end I had an excellent experience with this dealership. This is the 1^st time I’ve felt comfortable purchasing a vehicle and confident after all was said and done. Neil and Rob (Savage) we’re excellent in communication, service and help and I’ll definitely be back there to trade/​refinance my next Hyundai.
I was able to purchase a 2011 Hyundai with under 25K miles and haven’t had one issue yet. Took advantage of Hyundai’s roadside assistance plan and when I caught a flat in upstate NY I was saved promptly by roadside assistance. I even referred my friend a few wks after my purchase and she’s just as satisfied as me.
I love this dealership. All of the staff is courteous, helpful and if you’re lucky you’ll be done in one day which is a definite bonus in my eyes!
Thank you again!

This dealorship has to be the most unprofessional business I’ve had the displeasure of working with. Please read this review before considering doing business with them.
In April 2013, I purchased a preowned Audi convertible. During the negotiations, I was told that if I financed the car, I would get a certain price. I financed it but was fooled into purchasing the extended warranty which had a 30 day 100% refund cancellation stipulation.
Three weeks later, I cancelled the warranty. The finance manager I originally worked with had since left the company, so I worked with a gentleman named Tommy James, who put me in in touch with his assistant, Alanna Echeverry. Both assured me that the warranty would be cancelled and my bank would be credited the full amount.
We are now close to a year after I purchased the car, and I still have not received my refund. I spoke with the insurance company, Fidelity and was told they refunded the money to the dealorship in August. I have the paperwork to back up the cancellation confirmation. I have spoken to a number of persons at the Hyundai of New Rochelle, but all have led to a dead end. I sent several emails that go no response from this organization and whenever I call, I get passed around to different people. Even today, I spoke with a Sales Manager, who said he would call me back in 15 minutes, but there’s been no call back.
If someone can tell me how I can get my money back from a company that I thought I was doing a good faith business transactions with, any help will be much appreciated.
For now, please beware. There are plenty of dealorships with stand up employees. There is no reason to patron this one.
*****UPDATE May 25, 2014
I finally got in touch with someone at the dealership, Joe Ruffalo, who represented himself as a manager, actually EMAILED me a copy of the check for full warranty amount. (I accepted the dealership won’t pay interest on the warranty fees, despite it being their fault any interest was incurred.) At any rate, I thought all was settled and we could move on, but it turns out Hyundai New Rochelle did not sign or mail the check to the bank. Repeated attempts of both myself and my boyfriend have gone unanswered. This issue has now gone on for over a year.
I reiterate my advice above and to proceed with caution with this dealership. Everyone I’ve encountered embodies shady car salesman stereotype. If you want more details of our experience, please reach out to me.

I brought my car over there for a flat tire they said I needed a new tire instead of being able to fix the tire which they didn’t even look at. The price for a new tire was $ 178 the price to fix the tire was just $ 25. After I picked up the car the next day the alleged new tire looked the same as the other 3 tires i already had on my car.

On my initial visit to this dealership I dealt with a sales person with whom had no follow through abilities; despite being well aware that I possessed the means to buying a car. After failing to return 3 phone calls I went to the Bronx and bought my car. My new Veloster, made to order, arrived two days later.
I returned to this dealership to pick up a few little accessories t ordered. Sales rep wouldn’t look me in the eye. Ass.
More importantly, are the service advisors, Corey and Constance. They are really great! These are the two that I have dealt with for a variety of minor issues. I cant forget the guys in parts– they’re great too, polite. It’s amazing how the sales department can have a bunch of slack jawed spineless salesmen while the people in back are the ones committed to providing quality service.
My hat’s off to the guys, and gals in back!

Working with Hyundai of New Rochelle was by far the worst business experience of my life. I was strung along and lied to from beginning to end. Honestly, I cannot even express how unprofessional, unnecessarily slow, and just horrible to work with this place is. Without exception, every time I called and left a message with the receptionist, my phone calls were never returned. And those were some of my better encounters!
The price I was quoted was raised again and again; the first time I came there, after I had given them all of my information and would be driving my car away that way, I was left hanging in the dealership for 5 ½ hours and they ended up telling me that they just couldn’t sell me a car on a Saturday. Excuse me? Honestly working with them made me sick. Please, please, please stay far away.

This place makes me sad. You know that image of a bedraggled car salesman? It seems like they all dwell here. I walk in with someone who has been there before. We ask where his salesman was– first we’re told he’ll be in tomorrow– and then– gasp! … that he doesn’t work there anymore? So which story is it? That quickly left me feeling uneasy. The car we wanted to see hasn’t come out yet, so when we asked the salesman who sauntered over to us about it, he starts putting it down. Um– don’t you want to sell the car? I understand he wanted a sale at that moment, but he certainly didn’t make me want to go back there in any way. How can you put down a car that hasn’t even been tested yet? I’ll be visiting another hyundai dealer. I gave two stars because the two girls at the front desk are nice.