Touro Infirmary

I had my daughter here New years day 2013… I must say the staff was awesome. … from the time I checked in until I checked out with my Destiny. The nurses were very helpful, and friendly. They held my daughter and named her peanut, lol! Needless to say, my experience was great. There was a reunion for babies born 2013 and that was great also. Touro is def the place for babies… doctors aren’t distant and snobbish, and the nursing staff did an amazing job… way to go Touro!

I was sent here for excruciating abdominal and back pain after first going to an Urgent Care Clinic near by.
My first experience was with the security guard, who yelled at me for coming in and asking where to park. The wait was short and I was admitted quickly after driving 7 round-​about stories to the top of a parking garage.
Ultimately, I wanted two things from this visit: answers and pain relief. I got neither.
Once settled, I asked many questions trying to become comfortable with the situation and with the nurse. Both the doctor (Arrillaga) and nurse were extremely condescending, sarcastic, and far more focused on the patient next door (and by door, I mean small, cold cubicle separated by a curtain)
After the first dose of meds, that didn’t work and me in tears for an hour, they tried something else. Still no relief, no answers. An hour later they give me a shot that is intended to do the same thing the other medicines could not do. When this didn’t work, I got dosed with morphine which brought temporary and minimal pain relief, but not answers.
When we got the diagnosis, «a virus,» they put me on fluids. I had many questions about the virus and how or why it was affecting me like it was– how long I should expect it to. The nurse would leave to «go find answers» and would come back with absolutely nothing. He would actually then just avoid my questions and concerns completely. I’m leaving with a prescription for the first of four medicines they tried, which clearly did not work (and which I have found no indication is related to treatment of a virus). After confirming this with the nurse, and agreeing that it was not a successful treatment the first time, he just said «well yeah, that’s just what you’re getting.»
No answers and no relief. Instead frustrated, embarrassed, infuriated, and still in pain.
The whole experience was incredibly uncomfortable. When I asked for water (to wash an ill taste medicine down) the nurse replied «I can look and get you a little but not a lot.» I wasn’t asking for a lot, i wasn’t asking for a liter of Fuji mountain-​spring-​island water. I just needed a glass. There was no need to specify. When I asked for a pillow, he said they didn’t have any (no pillows?) but would get a blanket for me to roll up. He never did this either.
The fact is, they were completely unattentive, biased, and unconcerned. I could care less about the pillow but the lack of follow-​through was a fine example of the lack of care.
I can deal just fine with a loud, obnoxious, man peeing his pants next door, curtains that don’t close, and uncomfortable beds. What I cannot deal with is the disrespect and ultimate failure to effectively do their job. I will be writing letters to the administration and voicing my concerns elsewhere.
Go somewhere else.
*UPDATE*
I went directly to my regular physician afterwards, who immediately suggested an ultrasound to check for gallstones. GALLSTONES, everyone. Sure enough, they were right.
Touro couldn’t even (didn’t care?) to figure that out– a virus? Really? Get out.

Having a baby? Go here. I did my OB rotation here and it was amazing. I loved the well baby nursery, the NICU, and all of their doctors, nurses, and staff. They even have good cafeteria food!
The rooms are state of the art and they even offer special rooms for those considering more natural birthing options. Water birth? There’s a special tub for that. If you go with Touro, you won’t be sorry. Did I mention their classes? They’re free. We were required to attend two, and they were very informative. The classes are helpful for anyone who is thinking about getting pregnant or if you’re currently raising a child. They really do have a million different types of classes. You can read about them on their website. i highly suggest checking it out.

Dr Van Almen & his band of brothers & sisters in One Day Surgery are the BEST ! Beth & Rachel & all the Anesthesia Team could not be more accommodating.

It has to be mentioned, Touro Infirmary underwent a major renovation, that closed off part of the building for months. It has totally received a long overdue facelift, and it looks amazing. With more changes to come I’m sure.
Touro is where I delivered both of my babies; if and ever we were living in NOLA again, and were pregnant, again, we would definitely deliver our third child here.
Our L&D room was large, clean, and bright. The food was your typical hospital food. The Recovery room downsized a lot; small with dim lighting.
The Labor and Delivery nurses who tended to me during my first delivery were Phenomenal!!! I was going through the worst labor pains, nobody but my mom and these ladies could talk to me. They were truly amazing and warm. Many of them mothers themselves, knew how to bring comfort to me (with crushed ice, warm blankets, constant fluctuation of the thermostat — they were there). When their shifts were over, they kindly let me know, and introduced me to the new nurses, assuring me that I was in good hands and that they were completing filled in to my needs. The worst thing one hates to do when you are experiencing severe labor pains is explain everything to someone new.
Second child, again, our overnight shift nurses were on point, recognizing the things that the earlier nurses hadn’t. Like my water not being completely broken, and breaking it for me.
The only problem I have, and it’s not with the hospital itself, more with the OB doctor who delivered our baby, the on-​call doctor whom will remain nameless, did not give me the option of having a resident deliver our baby. Unlike my doctor, who did.
The nurse staff during my first pregnancy did a great job reading through and following our Delivery Plan, the second time around, they needed some reminding. Overall, Touro did an excellent job.

I had my son here August 27, 2014 and it was an ok experience. I really hated that I didn’t have a personal doctor and there were like a million and one people checking on me. Creepy!!! Thw nurses were ok. I really loved one, but I saw her once and that was it! I hated that fahreal! ! The nurses rushed me and I didn’t feel special and it was just horrible. Here’s a tip, don’t be a Medicaid patient and expect great service cause you’ll be in for a rude awakening!

My wife stayed there for one night. If she needed the nursing staff I had to go get them. They would answer the intercom and then not show up. There was a crazy guy they let walk the halls and he came into our room twice. I had to stay in my wife’s room because she did not feel safe there. She also had to walk out of the hospital because they gave her that option and she wanted to leave so bad.
This was the worst hospital experience we’ve ever had. We will not go back.

The ER exam rooms are separated by curtains. This allows one to hear what’s going on with other patients. Not pleasant. Not comfortable. Not Private.
Intimate conversations between family members. Moans. Groans. Cries.
The patient behind curtain number 1 is a girl with some sort of pustules. The girl is frightened and crying. Why do I have be subjected to the play by play. This is absolutely unnerving! The Doctor comes and says he’s going to numb it and it won’t hurt that much. Her brain disagrees and she starts with a whimper and ends up screaming. Then it’s time to lance that thing that I imagine is as big as jicama.
«Whoa that’s a lot of puss!»
«Jesus!»
“Now we are going to pack it“
Is this really happening?
Behind curtain number 2 is a man with a persistent cough. Does someone have a cough drop? For fox sake! Hope he is not contagious. He’s prescribed an inhaler, antibiotics and steroids. How do I know? Because I can hear every word and bodily function through this thin curtain. Is there no privacy? Apparently not. Because now that it’s our turn the question and answers are heard by the guy who has a sore throat and should quit smoking, the granny who fell down and hit her face and got a nose bleed,(Is her nose broke? No.) and the girl with a toothache who is prescribed antibiotics and advised to go to a dentist.
Thanks Obama! J/​K
On a second visit (don’t ask) I have a private room. I can assume they were very busy on that first visit and that bigger room is the overflow. Very professional and thorough. I was in and out in less than three hours.

I’ve been a big fan of Touro for years, but my last visit was horrible. Two aides got in a fight in my room. When I was brought to my room, it hadn’t been cleaned. There were bloody bandages under the bed and the toilet had been used, but not flushed. There was toilet paper on the floor in the bathroom.
The business office neglected to file insurance and we’re still working on that. They can’t seem to figure out how to bill Medicare. I hope it will get better. But for now, I’ll go elsewhere.

I have no complaints about the medical care I received for nasty case of strep throat. Doctors were very sharp and nurses were kind. However, the billing department is totally incompetent and lazy. Due to the dysfunction of the billing department, I would never go back to Touro.

I walked into the Touro emergency room on a Sunday after having food poisoning or a stomach bug. I asked that I not be admitted into the emergency room and asked if I could possibly just get some medication for my flight later that day. They walked me into an exam room and gave me an IV and a few interveinous drugs. Little did I know I was being admitted. When I returned home I received a 5 thousand dollar bill from the hospital and a 2 thousand dollar bill from the doctor. I was there at the most two hours. They even tried to sell me on a ultrasound. I wondered why the doctor was so compassionate and caring.
I hate to say this but it was a clear bate and switch on part of the hospital. Really poor business practices.

Super great staff + fast and efficient = Great place to go when you have to
So i had to go to Touro for an emergency out patient procedure and can i just say that everyone I encountered was amazing. It was the end of the day on a Friday so everyone was getting ready to leave when I walked in. They were all really helpful and caring and I never felt judged or like I was a burden because of bad timing.
Dr Paul and the One Day Surgery Center staff were all amazing and if they were there when I woke up I would have told them so. I have very high regards for everyone that worked there and made a very uncomfortable experience as easy and fast as it could be. Thanks so much!

My boyfriend had to go to the emergency room because he has third degree burns on his hand. There was no wait when we entered and the staff was extremely attentive and friendly during check in. Once he was admitted into the room the doctor and nurses came in almost immediately. They were very nice and really took their time when looking at his hand. They let us know things about the burn that the other emergency rooms did not. They really cared about the problem and how to correct it unlike East Jefferson, they treat you like pure trash there. If this location is relatively close to where you live I would recommend coming here instead of anywhere else!

My visit started in the ER. My wait into the ER was fairly quick. Probably not more than 15 minutes. After examining me, they decided that I needed to stay longer and moved me upstairs was pretty quickly.
The doctors and nurses that I saw were very quick and efficient. I am annoyed that I charged for a «seeing» the doctor on call. I saw him once. He came in and asked me how I was doing, and that was it. No physical exam or anything else. I didn’t even see him when I was discharged.
The food that they serve is not good at all. Everything that they served was very oily. Some one from nutrition serves even told me that the food was cooked in LARD. As someone who is diabetic, I have to be very careful with what I eat. Serving me a plate of pasta and bread is not a healthy meal. I don’t care how many calories it has, it is not part of my recommended diet. I spoke to nutrition services and the diabetic counselors about it. They insisted that they were serving me appropriate food because it was the correct amount of calories for me to consume. They did not understand that there is a difference between calories and carbs for a diabetic.
I would choose a different hospital if I ever needed to go to the hospital again.

My daughter was born at Touro. We had a very good experience. They were very respectful of our «birth plan» — and after giving birth we were released within 12 hours.
We also attended a birthing class lead by a woman named crys april that was really helpful!

Since Hurricane Katrina destroyed the great hospitals in New Orleans, Touro has become the place to go uptown. Not that it was bad before, but everyone went to Baptist (er, Memorial). Touro had great doctors and nurses. They recently treated my mother with pneumonia. She was in the hospital for 2 weeks and her care was excellent. The cafeteria food isn’t bad. Their outpatient surgery is great as well. After having hand surgery there, the staff was attentive to my needs and were hapy to call and check in later that day. Call the ER before going just to be sure the waiting isn’t too long.