Superior Property Management

Awful. Just awful. I rented an apartment through Superior when I first moved to New Orleans (and didn’t know better). The Realtor who showed me the house told me that the tenant on the other side of the double shotgun was a single mom with one or two kids. Turns out, she had six (!) kids and one grand kid who made near constant noise at all hours of the night. I moved in January and found that the house had no hot water. It took them six weeks to fix it. I will not go through the litany of things that happened during my year in the apartment, just suffice it to say that it was not a pleasant experience. In August, I noticed one of the other tenant’s kids carrying a bucket out to the street and dumping it in the storm drain. Turns out, they’d gotten their water turned off and the entire family was using a bucket as a toilet. They were also stealing water from the spigot on my side of the house. As you can imagine, the smell wafted into my side of the house and made it damn near unlivable. It also brought an insane number of cockroaches and rodents into the house. I informed Superior and they did nothing. Finally, as I was packing my stuff into a moving truck in December, the Constable showed up to evict them. They were also real sketchy with returning my rental deposit. Claimed they «had it in the mail» for weeks. When I informed them that they legally had 30 days to return it, it remarkably «showed up» on someone’s desk and I had to drive to pick it up.
Seriously, read the reviews and take heed. Ask people who live here. My experience with Superior was awful and I would recommend that everyone RUN AWAY. If you have to, spend a little more money to not rent from them. I promise you don’t want to step over human excrement on the street for an entire summer.

You will most likely deal with William («Bill») Gordon, if you are a renter. He is entirely «hand-​off» until your lease ends. We noticed some curious actions related to his management of the property (the owners were not his biggest fans either), so we took especial pains to make sure that we involved him in the exit from our rental apartment. He tried to avoid doing a final walk through, but we insisted. He confirmed that everything looked great and that we should expect our full deposit back, but then deducted $ 300 for cleaning (1100 sq. ft.) apartment. Our regular weekly cleaning person charged $ 70. In sum, it was clear that Mr. Gordon and the Company use the security deposit to prepare apartments for the next tenant. Essentially, the former tenant pays their overhead. He also postmarked the balance of our almost $ 3000 deposit on the absolute last day allowable on the lease (30 days after lease termination). If you must rent from this company, I might suggest that you withhold your last month’s rent and let them balk, if you are interested in not losing money. We were the most conscientious tenants one could ever want and were completely abused and lied to at the end of our lease. I still am considering a complaint to NOMAR because the conduct was fraudulent, in my opinion.

Absolutely AWFUL. Absurd.
Avoid renting from a property management company; the property management companies in New Orleans are managing many properties, have few repair/​maintenance staff members, and simply do not care about the tenant.
Superior Property Management is by far and away the WORST.
The «realtors» (a more apt title would be, «liars») do nothing but get the lease signed, they do NOT maintain a relationship with the tenant or the landlord and will not advocate on behalf of the tenant under any circumstance.
My move-​in date was postponed for 3 ½ weeks for no apparent reason. The unit was vacant for that time and Superior Property Management did NOTHING to clean or repair it. When I finally was allowed to go inside, the realtor, Kim Joseph, was a half hour late arriving with the key, and when she opened the door, the condition of the unit was frightful. Among the problems: the unit was filled with cigarette butts, filth and dead roaches, 4 of the 5 windows had panes of glass fully punched out and the side door was detached. It took 3 more weeks for Superior Property Management to address these issues.
In addition to asking Kim Joseph to at minimum, replace the door and fix the windows, I asked her several times what was the square footage so I would know whether to take furniture out of storage and more importantly, who were the tenants on the other side of the double shotgun, i.e. are they smokers? a family? children? pets? Instead of answering these common questions, the answers to which every tenant has a right to know even before signing the lease, she simply ignored me and finally told me, «You signed the lease, I don’t have to talk to you anymore.»
It turns out, my neighbor is an incessant indoor smoker (the smoke comes right through to the other side of the double shotgun) and worse, an unpredictable, insane drunk who is prone to violent outbursts. Since I moved in, I have had to call the police 3 times: once when he was violently and loudly brawling with someone at his house at 3am and I thought he might murder that person; next when he was pounding on my window at 1am on a Monday night, threatening me and shouting obscenities because I had asked him to turn off his music, and finally, when he was banging something into the floor/​wall in the middle of the night. He was arrested and he violated his peace bond.
Of course, I made Superior Property Management aware of every single thing that happened, including that he leaves the laundry room and the washer and dryer so filthy I must clean them before every use, his house is so dirty mice are running around, and he abuses his dog. Despite him threatening me, being arrested and failing to pay rent timely, and the landlord’s request for Superior Property Management to repossess his unit, Superior Property Management did not evict him.
Finally, my landlord got wise to the situation and fired the company.
Among the many problems I had to fix myself because Superior Property Management NEVER responds to maintenance requests, Superior Property Management failed to come to my house to service the heater for the entire winter. After only 4 hours of use in November, particles were coming out of the vents, covering my furniture, walls and floors and I was inhaling them. It took until March for Superior Property Management to finally reveal the heat company’s name and contact information. They were unable to identify the particle but agreed it was likely toxic. Yep, in addition to this madness, I had no heat all winter long.
If you read this far or you didn’t, the bottom line: RUN! DO NOT RENT FROM SUPERIOR PROPERTY MANAGEMENT. RUN!