Massey’s Outfitters

New Orleans, United States

3.5

Closed now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 504-648-0292
Website:
www.masseysoutfitters.com
Address:
509 N Carrollton Ave, New Orleans, LA, 70119
Mid-City
Nearby public transportation stops & stations:
2.1 miTulane
2.1 miSouth Carrollton at South Claiborne
2.3 miSouth Carrollton at Spruce
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Bussiness info

Accepts Credit Cards
Yes
Parking
Private Lot
Bike Parking
Yes
Wheelchair Accessible
Yes

Today

Today 10:00 am – 7:00 pm
Closed now
Local time (New Orleans) 00:49 Saturday, 30 November 2024

Business hours

Monday 10:00 am – 7:00 pm
Tuesday 10:00 am – 7:00 pm
Wednesday 10:00 am – 7:00 pm
Thursday 10:00 am – 7:00 pm
Friday 10:00 am – 7:00 pm
Saturday 10:00 am – 7:00 pm
Sunday 11:00 am – 6:00 pm

Description

Specialties

All things outdoors. We have a full-​service bike and kayak shop, and also rent canoes and kayaks. Other than that, we’re your stop for cold weather gear, hiking and backpacking, travel, skiing and snowboarding, running and just about everything else that you can do outside. Our brands include Patagonia, The North Face, Marmot, Merrell, Keen, Chaco, Brooks, New Balance, Felt Bicycles, Fuji Bikes, Marin Bikes, Linus Bikes, Surly Bikes, Chrome Bags, Camelbak, Osprey, Hobie Kayaks, Jackson Kayaks, YOLO paddleboards, BOTE Boards and many, many more.

History

Established in 1972.

Massey’s Outfitters has been proudly serving Southern Louisiana as the south’s premier outdoor retailer since 1972. Currently located in a historic building built in 1907 in the Midcity neighborhood, only 5 minutes from the French Quarter, Massey’s has something for everyone. A quick jump on the Canal St street car line will get you right to our front door. We’re a great place to get outfitted for adventure and specialize in the finest gear for travel, cycling, camping, backpacking, paddling, and surfing. Our staff are a diverse group of well traveled enthusiasts and are here to help answer any of your outdoor questions. With brands such as The North Face, Patagonia, Marmot, Merrell, Keen, Chaco, Toms, Ex Officio, Felt, Fuji, Marin, Linus, Surly, Hobie, Jackson, Wilderness Systems and many more, we’re sure to have something for everyone. Come say hello! We also rent kayaks for those that ready to get out and explore what Louisiana’s waterways have to offer.

Meet the Manager

Dane F.

Manager

Born and raised in Southern Louisiana, Dane F. knows Louisiana outdoors. An avid runner, and all-​around outdoorsman, Dane is the guy at Massey’s New Orleans. Ask him to tell a joke, too… he’s a professional comedian in his off time!

Massey’s Outfitters also recommends

Kayakitiyat

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reviews

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Navigation

,

Rafting/​Kayak

Dane F. says,

«Great for kayak tours!»

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20 reviews of Massey’s Outfitters

No registration required
Place rating: 4
New Orleans, LA
The best place in the city for outdoors gear.
I’ve been here several times for gear and I’ve always found what I’m looking for. I’ve gotten a Marmot Goretex rain jacket, Vasque hiking shoes, as well as other things. The prices may be a little high, but that’s what you get when you go to a high end outdoors shop like Massey’s is.
You’ll see similar gear to what you would see in a REI store, but on a smaller level since their just not as big.
If they don’t have your size is something they’ll happily call their other stores and see if they can find it for you and get it into the store for them. They did this for an Osprey pack for me. I paid for the pack on Saturday and it was in the store for me to pick up on Monday.
The best part of the store is the customer service that you’ll get. All the people there are very helpful and they have someone that is knowledgeable in every area of gear to help you out.
Place rating: 2
New Orleans, LA
Went in to talk to the bike guys in the back to see if Massey’s was able to measure me for a bike as a recent one was stolen and I want to make sure I know what size I need in going on the market for a replacement. This is a pretty standard process that I’ve known folks to do at other bike stores. In response to this question (which should have been a yes or no) I got a very long sales pitch which while I understand as part of folks’ job, was not at all what I was asking for and was really obnoxious. It was especially condescending when the guy told me (unsolicited) that starting prices for a bike were $ 800 as if I had never bought a bike before and didn’t see a row of $ 300 bikes right there. After repeating myself again, and again to no avail for his answering what I was asking for, I finally left wishing he had just told me «no» or admitted he didn’t understand my question instead of trying to sell me. But then I luckily went to Gerken’s bike shop, where I should have gone first, where the friendly staff there immediately measured me and let me try out a couple bikes for free, not once trying to sell me anything and in kind I actually bought a new lock and tipped the guy who helped me for his time. That is what customer service looks like.
Place rating: 2
Metairie, New Orleans, LA
Walking into this place was pretty overwhelming. Although they carry a variety of name brand outdoor collections, the place seem to be a bit messy, unorganized and crowded with random items. No one asked us for any helped while we were there checking out hiking hear to head to the Pacific Northwest. They do have a decent selection of bikes on sale that I may come back and check out. Otherwise I may just have to continue to check out other local sport stores, which isn’t much around here.
Place rating: 5
New Orleans, LA
I give Massey’s a 5 star rating due to their friendliness and willingness to help! They repaired a brake issue on my bicycle for free, and on short notice at that.
They put a bike on reserve for me over the phone, and had it tuned up and «road ready» by the time I arrived to pick it up. Very helpful and efficient. Specifically, Walker in the bicycle section in the back of the store, is both knowledgeable and eager to help (and very cute).
I will most definitely be returning to Massey’s in the future for my bicycle needs!
Place rating: 3
New Orleans, LA
nice expensive shop with on-​the-​spot bike repairs even during mardi gras. Their sale prices work best for me. They sell used bikes too.
Place rating: 4
New Orleans, LA
I went to the store on lundi Gras with a limited amount of time to get the straps I wanted. The staff was quick, polite and willing to answer even silly questions so is know what I was getting. Since they were being so helpful, I asked if they had a nut that would fit the wheel of a bike (my earlier trip to Home Depot proved fruitless as bike nuts have odd thread counts) and they ran back and grabbed one for me.
Place rating: 5
New Orleans, LA
They have a bike shop! I was walking back from City Park with a flat tire. They replaced it in 10 minutes and were super friendly. And it only cost $ 6!
Place rating: 1
Huntington Beach, CA
Item was shown as «in stock» so I ordered 3 different color shirts. When I received it, not only did they only send 1 shirt but it was totally the wrong shirt with a college logo on it. I sent it back for a refund. When the refund hit my account, within 2 days I received another package from them. I opened it and it was the same shirt again with another charge to my account. Obviously a shipping mix up so I returned it requesting another refund to my account. It’s been over a month and I still have no refund. In fact, they are no longer communicating with me when I request a status. I will continue to pursue a solution but I will also be letting everyone know about my poor customer service experience.
Place rating: 1
New Orleans, LA
Beware of their return policy, as it differs than what’s printed on the receipt. I attempted to return an item within the guidelines stated on my receipt: within 30 days, new, unused and in original packaging, and accompanied by the original receipt.
Massey’s refused to take it back. Thankfully the amount of money involved was small. Imagine if it had been a larger purchase? I’d be out much more money. Prospective buyers would be well advised to consider making their purchases elsewhere, if they are at all concerned about their returns being refused.
Place rating: 2
New Orleans, LA
Massey’s earned two stellar stars for the guy on the floor that took time and effort to go over backpack brands with us and measure us for packs.
Massey’s lost three stars because of the two women at the register. When we inquired about the water bottles, we got a curt response «what you see is all there is here».
When I went to check out, the lady at the register was talking bad about another customer that had just left. Gee, I wonder if they gossip about all the customers that come throug?! In any case, perhaps preoccupied with gossiping about us, she failed to recognize that one of my items was on sale. I mentioned that it was a sale item to her, and in response I got an unapologetic annoyed look. Afterwards I took a look at the receipt and noticed that it was reduced by 50% as opposed to the large 60% sign advertised at the table. When I brought it up she clarified that the large 60% sign on the table only applies to certain items on the table. So she admits that they employ shameless misleading advertising.
We considered paying a bit of a premium on the backpacks to support local, but locals like these make corporate not look too bad.
Place rating: 5
New Orleans, LA
I stopped in here looking for a part for my Schwinn and really liked a Marin city bike that I found on the show floor. The price was a little out of my range so I wasn’t really serious about it until he mentioned that they do trade-​ins then it was ball game. I was able to get enough for my old bike to make the new bike in my price range thus a sale was completed and I couldn’t be more satisfied. Plus they have 1 years 100% warranty. I can’t recommend high enough if your looking for a new bike. My friend bought a disc trucker by Surly that he really likes also.
Place rating: 2
Sarasota, FL
My review relates to online order.
Good prices, but bad communication, sloppy service and partial shipping without any explanation.
Item that was not shipped is shown has «plenty in stock»
Place rating: 4
St. Petersburg, FL
Massey’s has a little of everything at decent prices. They have great sales as well. There is a lot of gear crammed into the store, but you will most likely find what you are looking for and the sales people are very helpful.
They also have a bike shop in which you can stop by without an appointment for a quick fix. Prepare to be somewhat insulted by the hipster working the bike area. it was actually kind of funny… no, we were not going to VooDoofest, but thank you for the assumption.
If you purchased your bike here, the labor is free, which is awesome!
They are open on weekends which is also great. I will be back!
Place rating: 3
New Orleans, LA
Massey’s Outfitters is locally owned with corporate prices.
I thought Massey’s was a Northern company chain because the prices are relative to stores like Academy and Dick’s but it’s actually locally owned, since 1972. Unfortunately, I don’t feel like Massey’s is geared toward New Orleans in the way that would be beneficial to me.
They have the North Face jacket style you can see on pretty much every private school kid in NOLA among other brands including Patagonia and Marmot, but there is no price break what-​so-​ever. It’s also the beginning of the season. Massey’s has a lot of their summer stuff at 40% off right now, but the styles are more Northern mom than Southern gal.
I will say, they do have a line of original tee shirts that are pretty cool featuring a tribal-​designed crawfish, an alligator, fish, a tiger or a pelican.
Besides clothing, they have camping, kayaking, cycling equipment among other divisions of outdoors equipment, sans any diving, wakeboarding, boating equipment. It would be great if they brought in some of these other divisions since the lake is so close!
Place rating: 5
Garden District, New Orleans, LA
Massey’s is one of the best outdoor sport suppliers in the area for nearly any activity other than hunting or fishing. This is their main store location and they have a great selection of clothing and equipment. They also have kayaks for rent and sell new and used bicycles. They often have some decent sales here and are one of the few local places or only local place you can find many outdoor items. The only downside to this place is they have so much cool stuff you’re always tempted to buy more than you intended whenever you walk inside. Great selection, fair prices and good service make this one of my favorite places to equip myself for any adventure or just the adventure of daily life in NOLA.
Place rating: 4
New Orleans, LA
You don’t have to be an outdoorsy person to shop at Massey’s. While the store certainly caters to those who spend a lot of time exploring and enjoying nature, there is still plenty of inventory that appeals to those who aren’t quick to sleep in a tent or paddle a canoe.
I actually went to Massey’s in search of a new pair of flip flops. Massey’s carries a fairly expansive selection of flip flops including the brands Reefs, Rainbows and Olukais. They didn’t have my size in the flip flops that I wanted, but they kindly offered to call another Massey’s location to check their inventory. That location had what I needed and within 24 hours, those flip flops were transferred to this location for me to pick up. That is pretty exemplary customer service! Prices are on the high side, but generally because everything is high quality and/​or name brand.
Place rating: 5
Navarre, New Orleans, LA
I never would mention this about a retailer if it wasn’t exceptional, but the ambiance is really great: large floor to ceiling windows provide the perfect amount of natural light. After shopping at target, stepping inside this store is like being released from prison.
This is one of the few places that I would go out of my way to shop at and pay a little more, rather than buy online. They are a true local chain. Their customer service is great… the people here are extremely helpful, knowledgeable, and passionate; I never felt any «aggressive hospitality.» I went to buy some running shoes and the guy was really attentive and was cool about letting me run around the block with them.
Place rating: 4
Fairgrounds, New Orleans, LA
I took off one star because they are expensive but you already knew that! Living in Mid-​City makes Massey’s very convenient. Ok, I’m with Jen L. and wish I was more outdoorsy to justify spending more money there. Hey, I at least I got the Groupon for kayaking (because of my guy friends has his own kayak and wants to go kayaking with me on the bayou) so I’m trying! One of my exes convinced me to go camping with our church group and I had a handheld fan and handheld mister in my hands the whole time (yeah, I’m high maintenance and I own it).
Anyway, back to my review. Kayce S. is right, it’s pricey but there is quality stuff. My guy friend (kayak guy) bought his car rack for his kayak from there. They were talking kayak stuff and the sales folks are knowledgeable.
I have bought a Northface fleece jacket there and other accessories. My friend (kayak guy) even wanted to buy these $ 120 flip (fortunately they didn’t have his size but he liked the design, he’s an artist so what can i say!).
I almost bought a rain jacket/​anorak there but they didn’t have the color and brand I wanted. The sales guy was super sweet and looked up the Northface brand (yes I want Northface because it will last forever, don’t ask, I ended up getting Eddie Bauer so there) on the internet and showed me what colors etc.
I’m intrigued of also renting kayaks from them but ended up buying the Groupon. My kayak friend said that once he bought his paddle board (which btw, is hella expensive) 0then he’ll let me use his kayak. So if you see a short Asian woman floundering in the dirty bayou water then that would be me! hehe
Happy shopping!
Place rating: 4
Luling, LA
4.5 stars!
So, yeah. Massey’s can seem a little pricey at first glance. But they’re not selling bargain-​basement kind of stuff that’s going to self-​destruct on your first outing, either. You’re not going to find crappy Coleman tents and those awful thirty-​dollar plastic canoe paddles and similar stuff here. Most of the gear I’ve seen seems to be middle– to upper-​middle of the road — perfect for the casual enthusiast who is willing to pay a little more for quality. I’ve been really pleased with everything I’ve gotten from there, and the prices generally aren’t too far out of line for comparable items. Sometimes I can find things cheaper online, but it’s usually not enough of a difference to make me want to stray from supporting a local business and getting the benefit of the top-​notch service from their knowledgeable (and friendly!) staff. And a lot of stuff (like Yakima roof rack pieces-​parts) is right in line with the pricing I find online. I would LOVE for them to have every single thing I’ve ever wanted (More canoes and canoe-​ish gear! More paddles! More tents! More PFDs! More kids outdoor wear!) so I never have to spend a dime elsewhere, but you can’t always have your cake and eat it too, yanno? I would much rather have the benefit of some super cool folks that can give me the lowdown on paddling Bayou St John because they’ve actually been-​there-​done-​that, than end up with a huge box-​store full of folks that have never set foot (or rear, ahem) in a canoe.
I also dig that they host kayak demo days on Bayou St John, although I’ve never attended one. Free to the public to check out some boats on the water, which is really the only way to tell if it’s actually something that’s going to fit you and be comfortable. Awesome stuff.
Place rating: 4
New Orleans, LA
Massey’s makes me wish I was more outdoorsy so I could justify spending money on all the supercool stuff they have in their store.
They carry clothes, gear, footwear, bags, camping/​fishing/​biking/​you name it. I may have to remember them next year for a Jazz Fest appropriate sundress. Or when I need to replace my messenger bag.
It’s a fave place to shop for my man (shoes).