Accardo & Lambert Plumbing & Heating

Called Accardo & Lambert to inspect the plumbing of a house we were purchasing. We were conscientious of potential problems because the house is 100 years old, so we brought a roofer, an electrician, a general contractor and a plumber (Accardo & Lambert) on site. None of the others charged us to inspect the house, as they considered it to be a «bid» on the work and then provided us with descriptive reports of the home’s issues. At the end of the plumbing inspection, Accardo & Lambert charged us $ 200. We were surprised, but wrote the check (at 2 pm on a Friday). By 5 p.m. that day, the check had been cashed, but we had not yet been provided the report.
We’d been explicit that we needed it by Monday, because we had to put the final offer on the house by Tuesday. We did not receive it by Monday afternoon, so I called. And then called again.
On Tuesday morning, I was told the plumber had dropped it off. but the report was nowhere to be seen. Despite telling them repeatedly, and having them write the correct address down, they had dropped off the report to the house we were trying to purchase! They had done the report entirely by hand, despite being asked to send it electronically, so they didn’t have any records of what they’d written. So then the owner had to write another report from the plumber’s memory of the issues. Argh. Add in the fact that I had to call them repeatedly to actually obtain this report AND the fact that the owner began yelling at me when I told him we were concerned that he had immediately cashed the check but it had been difficult to obtain the work we had paid them for. Argh again.
When the owner delivered the report to me by hand, he was apologetic for his behavior and brought me a stack of pens as a peace offering. His final demeanor is the reason I am not giving the place one star. I can’t speak to the actual quality of their work, because we are not going to use them.