Neighborhood Rooter Express

New Lenox, United States

1

2 reviews

Contacts

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Telephone:
+1 815-485-6644
Website:
www.neighborhoodrooterexpress.com
Address:
12208 W Donegal Ln, New Lenox, IL, 60451
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Today

Today –
Local time (New Lenox) 15:21 Sunday, 25 May 2025

Business hours

Monday –
Tuesday –
Wednesday –
Thursday –
Friday –
Saturday –
Sunday –

Description

Specialties

24 hour 7 day a week Plumbing and Sewer company. We are here for you in any situation. Let us help you send your you plumbing problems down the drain. We strive for 100% customer satisfaction. We offer competitive pricing and many special coupons to help save you money.

History

Established in 1993.

As we are a 24 hour company, we have been providing service for our community for over 20 years. Our trained technicians are among the best. We offer a free estimate to ever customer, we will come out look over the issue and come to an agreement you are happy with. We guarantee our work and stand behind all warranties. W will match an competitor pricing and in many cases beat it.

Meet the Business Owner

Jesse M.

Business Owner

Being the oldest son of a family of 6, I started my life like everyone else s a 9 – 5 job day in and day out. I soon realized a 9 – 5 job was not for me and I was more useful as the brains of the operation. So with only my determination I set out to open a plumber I had a wonderful mentor who had been teaching me the trade over my high school years. I then began the process I had to apprentice under a licensed plumber for 4 years adding to what I had already learned. After passing the text and becoming a licensed plumber I had nothing more than a truck and a few tools. I did jobs by word of mouth from family and friends. As time passed my work and my ethic for doing such work spoke for itself. I was not yet number one but i was out there and have done nothing but push forward with this everyday. The company I belt is what it is today 23 years later because of our standers. We strive for 100% customer satisfaction, and back up andy work we preform, along with affordable prices.

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2 reviews of Neighborhood Rooter Express

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Place rating: 1
Hazel Crest, IL
Brady is a con artist and has horrible customer service. I first called Neighborhood Rooter Express and chose them because they offered the lowest price when calling for quotes. I was told it would be between $ 220 — $ 245 and that coupons were available online. When making the appointment, I spoke with Brady about 5pm. I asked if he could come later that evening or the next day, he insisted he would there that same evening. When he arrived, I mentioned water was backed up in the tub, but he claimed the issue was only in the sewer line outside. After only about 15 minutes and not entering the house, he said that he was all done and that it would be $ 350. Even after telling him the quote that I was given over the phone, he basically pressured/​intimidated me into agreeing at that amount. I did not want to argue with this man in my home. Before paying, my wife informed me that water was still in backed up in the tub. He attempted to clear the blockage, but didn’t. He said his «friend» could come get it for a couple hundred dollars, but he did not have the time. He was in a rush to leave, even though he insisted on coming that night and this is a 24 hour company. The price of $ 350 was given before the failed attempt to clear the blockage in the tub. Days following the service, I called back to get a quote on how much this service should call, each time Brady answered the phone and gave different answers, of $ 250 or $ 275. When I asked him why then was I charged $ 350, he said it’s because I have a different size line. –_​–
HORRIBLE customer service. There was no attempt to help resolve this issue. He said he would have his boss contact me and I am still waiting on that to happen. DO NOT use this company.
Place rating: 1
Chicago, IL
Brady is a con artist! He overcharged me for service to my toilet. Before he started the job we agreed that he would rod out my toilet, replace the wax ring, etc., (he also added a charged me for his gas cost). He didn’t write specifics on the receipt and when I called several weeks later because the same problem came back, he claimed he didn’t remember me and that he would have to charge me $ 200 more because of his mistake. He was extremely rude, nasty and his work is subpar. Don’t waste your time.