Culver’s

First off we have gone here many times when we go shopping in the plaza behind Culver’s. The worst service of all time! We were there just around 11am. We placed our order, my sister had coffee. The coffee was cold! The carafe was not on the burner as I saw him pour the coffee into the cup. I went to get ice, another person couldn’t get much out and my side the same thing. Then I go to get ketchup in the cups for our fries. No ketchup! What is going on. Several workers. One worker was already eating his lunch at the table, are you kidding me?
I went up and everyone was facing the kitchen. No one was paying attention. Finally told 2 of the staff, that the ice was almost out or by now out. No ketchup. I heard 20 minutes later the ice going into the machine. Finally a man came out and actually took our tray away. Only service we received the whole time. And worst of all the order was wrong when we received it. Didn’t go back to say our order was wrong since it was such a fiasco. Apparently the team of workers don’t come in early to be prepared before opening. Will not be back, I will go to Portillo’s down the street.

Easy to see why this location has such a low rating. After waiting almost 10 minutes for our food to be brought out to our car, we get home and my food was wrong. Ordering a bacon burger that doesn’t have bacon on it is kind of annoying. If I had wanted a regular burger, I would have asked for one. Never been a big fan of Culver’s, and this isn’t changing my mind.

Service good, ice cream great, food mediocre. Mushroom & Swiss Butterburger I ordered was a double. The burger came out and the hamburger patties are wafer thin, as if someone put a heavy frying pan on top of them while they were cooking on the grill. Also, couldn’t find the mushrooms.

The staff is very friendly and everything was cooked perfectly. If the price were about 15% less, the stars would be 5. A little pricey!

I wish I had read the reviews before I went there. I too love Culvers but the New Lenox place is poor. My husband and I each ordered a fish sandwich, one cod and one walleye. The walleye was fishy and the breading was rancid. The other food was very good (the cod sandwich, onion rings and chocolate malt). Also, my husband realized after he got home that he didn’t get the correct change back from his order. His $ 24+ order cost him $ 30. urrrrgh, this place needs better management!

Great smooth ice cream for the summer but I wish I could say the same for the food.
Food is just as average as any fast food. Unfortunately there are not any really good burger places in New Lenox. This is about as close as you will get.

Well… I went there to meet KJ for lunch and I ordered their Wisconsin burger… aka patty melt.
Um… can you spare any more beef? WTF? The marbled rye dwarfed the little smidgin of beef.
This is getting old with you guys.
Never again…

First we all have to realize. This still is fast food so my review is based on the average fast food experience… this place is very clean compared to most fast food joints. It has that family diner vibe which is cool. Now for food I always get the grilled chicken sandwich with Honey mustard. It’s a really big sandwich to me and is plump and juicy. My mom loves the pot roast despite what people say. Their side salad is also so much fresher with more little veggies than other places in this same genre. The custard I always stick to choc shake or malts… I do think there is a little too much malt in the malt… it’s suuuuper grainy and sooooo thick I will break a blood vessel trying to suck it through the straw! All in all this is a much better than average fast food experience and a great addition to New Lenox. I usually come here each time I visit back home since in New Mexico we don’t have culvers!

I had a very bad experience here in the Summer of 2012…
One time they completely forgot my order. I went inside to order and waited and waited while people that ordered after me were getting their food. I said something to the cashier and she apologized and then I stood there even longer.
Finally after waiting even longer, I asked for the manager and she apologized and they finally brought me my food. She asked if I wanted a complimentary sundae. I told her «No» because I didn’t want to wait for it while my food got cold. I suggested maybe a free meal the next time I visit and she agreed to get me a gift certificate. I assumed the gift certificate would take two seconds and I would be on my way. She went into the back room to get gift certificate and so I waited and I waited and I waited even longer. I saw the manager in the back doing other things with her employees instead of getting my gift certificate. Finally I got sick of waiting because my food was getting cold and I left.
I decided to report this issue to Culver’s Corporate Office hoping to get a response. I sent them a complaint using their website and I am still waiting and waiting and waiting for a response. As a reminder… This happened last summer.
Needless to say… I refuse to go back to any Culver’s again. If the Corporate Management don’t care about customer complaints then of course the Restaurant Manager won’t care either. Who is holding employees and restaurant managers accountable?

Their custard is one of my favorite things ever. Food wise they are ok. Their salads are alright for fast food joints. But omg the custard is amazing.

Ordered the pot roast sandwich. Where’s the meat??? What I got did not match the picture above the counter area. Asked for the manager, but was given another sandwich with more meat. Went back a few weeks later. Same issue. Needs a manager.

I absolutely love Culvers, but not the one in New Lenox. I couldn’t wait for it to open, so we wouldn’t have to drive to the Tinley Park location. Back in the summer of 2011, we noticed how filthy the place was along with flies everywhere. Disgusting! The tables were dirty, the floor was dirty, the employees were just LAZY!!! I stopped going there for a few months. Just went there recently and the place is still filthy. I don’t understand how there are 6 people behind the counter doing nothing. Go clean a table. Just ridiculously lazy! I also noticed that it was not very crowded. Probably because other customers are feeling the same way. I will no longer go to the Culver’s in New Lenox. I will be now heading to TInley Park. What a shame… waiting so long for a Culver’s to come to town. Also, the food was not up to par. The pot roast was greasy and fatty. Someone better do something quick with this location…

i love culvers!!! its da bomb!!! i love it get chicken tenders and fries because there the best!!! oh and the beef potroast (btw i know i spelled that wrong) its awesome!!!

The family has been wanting to stop in at the new Culver’s in New Lenox since it opened a couple of months ago. We finally had a time when we could all make it. So it was a lunch date. We have been to a few different Culver’s and for fast food their not bad.
I started by ordering the double cheese burger with bacon (a very juicy burger with a good amount of bacon on it), cheese curds (just like deep fried cheese sticks but with Cheddar cheese) and a Mango smoothie (very strong mango flavoring and nice and thick like a shake almost) all for $ 9 dollars. My wife ordered the Mushroom and Swiss burger (nice mix of the mushrooms and swiss cheese) with Chicken Noodle soup (very good soup, my wife always says I could just order the soup and nothing else and that would be fine) and a medium drink for $ 8 dollars. My oldest son and youngest daughter both ordered the Chicken Tender strips (my son gets the sweet and sour sauce and my daughter gets the honey mustard, good average tasting chicken) with fries and a drink for $ 7.30 each. Finally the youngest son ordered the deluxe double burger (which he wolfed down in no time flat) with fries and a drink for roughly $ 7 dollars.
So is this gourmet food? No, it’s fast food at it’s best. The service is very friendly, the place is clean and the prices are reasonable. It’s a nice quick and filling meal and much better than most fast food joints.

They got my food order right but they had Mountain Dew coming out of the Sierra Mist tap? And the employee just looked at me like I was nuts when I told him. He smiled and walked away. I don’t care how much butter they use, I’m not coming back!