Frame Auto Collision Inc

I couldn’t possibly imagine a better experience than I had with everyone at Frame Auto Collision. I contacted JP on a friend’s recommendation, and I couldn’t be happier with the work that was done on my vehicle. JP promptly came to pick up and tow my car after my accident, and assured me that he would be able to take care of it.
My nearly 10 year old Nissan Altima was repaired well, and completely detailed on the inside. You couldn’t even tell that it had been in an accident; the guys at Frame also took the care to buff out any scratches and fix any minor dents unrelated to the accident that my vehicle acquired over the course of it’s lifetime. One of my headlights had to be replaced, but they also buffed and cleaned the other foggy headlight. Not only does my car drive perfectly, but it looks nearly as good as it did when I drove it off of the dealer lot in 2005. The inside is SPOTLESS and looks better than it has in years. I am incredibly satisfied and beyond impressed with the work that was done at Frame.
I have no idea where the negative reviews about this place have come from, because I dealt with nothing but honest, detail oriented, fair guys who obviously take pride in their work. They were even able to make me another spare key for my car with no problem.
If you’d like to see a before and after of the exterior my vehicle, I uploaded it here:

I consider myself a fair person. At the same time, I must write this review to reflect the negative experience I had with Frame Auto in New Hyde Park.
I have to start off by saying they have incompetent mechanics and automobile technicians. My car was painted so poorly that I couldn’t believe that they were licensed to do this kind of work (that’s if they even have a license). When repainting a vehicle, you are supposed to remove badges, emblems, glass, lights, door handles etc. It seems like these guys chose to spray around many of these parts rather than do what’s considered normal practice. For example, the back glass of my vehicle had paint all around the perimeter (meaning they didn’t remove the glass to spray the roof and rear side columns). Not only was it painted poorly, the roof paint started peeling on the edges only 5 weeks after the paint job was «complete.» On top of that, they sprayed right over the vinyl molding on the roof because they couldn’t bother to remove it. It looks terrible and it is completely unacceptable.
They also had problems installing a replacement hood. If it wasn’t one side of the hood being too high, it was uneven lines and edges. The installment was rushed and you could tell right away the hood wasn’t installed properly. They even managed to damage the hood lift hinges because they opened and closed the hood so much times trying to adjust it. As basic as installing a hood should be, they simply couldn’t get it right. Maybe this is because they tried to short change me and give me an aftermarket hood when my insurance company paid for an OEM replacement.
If that wasn’t bad enough, even the customer service is lackluster. The lady’s name is Diana. She is nice and tries to do the best she can, but she is simply overloaded with work. If you give her a message, William and/​or J.P. NEVER call back. In fact, no one calls you back. They only call you when they want the check from your insurance company. You have to constantly call and chase them just to get someone on the phone. It’s almost a miracle that they are still in business. I literally had to go to the shop over 20 times to nag and complain about the poor job they did. They tried to fix some of the things I complained about. But then, they would screw something else up. They even left me with 2 flat tires (because they keep most of the «to be repaired» cars on the side walk). The original turnaround time was 3 weeks. To make matters worse, when I brought it back for them to repaint, it took another 2 weeks. You are talking 5 weeks without having a vehicle. At one point I got so fed up I refused to deal with them. I wouldn’t let them touch my car even if they offered to do the whole thing over for free. I had wasted enough time. I decided to take my car somewhere else and fix it.
I’m writing this review so that I can help prevent someone else from doing business with this greedy shop that seems to take on more jobs than they can handle. I would hate to see someone go through what I went through. AVOID FRAME AUTO AT ALL COSTS!!!

The guys at Frame Auto Collision have done fantastic work for me on two occasions. The quality of work is impeccable and frankly both cars of mine which they worked on looked as good as they did when they rolled off the dealer lot.
After I was rear ended, I contacted Frame and they set up a rental car to be ready for me as soon as I dropped my car off at the shop and when my car was done, JP personally dropped the car off at my place of work. Couldn’t be happier with the work done by Frame Auto Collision and would recommend them to anyone.