Libby’s Motor World

Great people, great shop, great service. All around a very nice place to get your bikes and accessories!

Came in to do an ownership transfer — didn’t even charge me and took only 10 minutes. Will absolute be back for all my service going fwd!

I came to Libby’s because they were the only ones within my area that I knew carried Honda Ruckus’s. I went in knowing exactly what I wanted, so I didn’t need to hear the whole sales pitch of what it did, how to ride it, etc. I’m no stranger to bikes, I’ve ridden all my life and have a Gixxer sitting at home. I came in, but couldn’t find any sales associates. I went to their «sales» area and found an awesome guy (don’t know his name) that was super helpful and was very friendly. He set me up with one of the sales guys and went on his way. My sales guy was nice, but not personable at all. I explained I wanted a ruckus and just wanted to finance it and be on my way. He had me fill out the form, and then we waited. And waited. Then waited some more. We were there a total of almost 3 hours. The whole time, there was really nothing for us to do but stand around and look around. After everything went through, I still couldn’t take it home that day (a Saturday) because it needed to be finalized, which was fine. I came back yesterday (Monday) at 5 o clock, and the pickup wasn’t even ready. They had no sold sticker on the one that I bought (which kind of upset me because it was bought and I saw other sold stickers on bikes. Yes it’s only a ruckus but it’s just the principle). And we STILL had to wait longer because the paperwork wasn’t finalized still. I’m not an inpatient person at all, and I understand things happen, but they literally had 2 days to do this and all day Monday before I came. I signed all the paperwork, (which in total took almost an hour and a half) and then waited for our friend to come get us with his truck. They gave me literally a 30 second briefing on how everything works, and our salesmen was on his way.
Unfortunately, I didn’t really get the feeling that every customer matters here. Yes, I was only buying a $ 2400 «scooter» technically, but I was still spending money. I just didn’t get the feeling that my salesmen really cared about me. Also, I saw numerous incidents where one of the service guys had a serous attitude with both his coworkers and employees, which made for an awkward situation as we were just standing around. However, after purchasing from them, you do get a thank you card, $ 25 coupon for your next service and 10% off for the next two years with them. I’m not sure how their service is because I can’t comment on that, but from the sales perspective, I didn’t really feel like I mattered to much to them. Some were friendly, and others weren’t. I can’t say if I would recommend them, but they do have a great stock and as people were buying items, they were being replenished almost right away which is good I suppose.

This family owned business is great! I purchased a scooter, and riding gear and an seat from this dealer. I’ve been coming here for at least 4 years on and off. I’ve not only dealt with the sales department, I have had the opportunity to experience their sales and service departments as well.
The entire staff are friendly and very helpful. I personally like this dealership because of their motorcycle and riding gear selections. Their wide variety of motorcycle choices include Triumph, Harley Davidson, Honda and Yamaha just to name a few. They also offer a large selection of pre-​owned motorcycles for those to save a few bucks. They even sell jet skies and quads.
Occasionally, they have riding events. Check their website for specific ride details. I will continue to use this dealer because they make me feel welcome every time I go inside.

It would be wise to avoid Libby’s for any and all service work. I can’t speak to their sales department as I haven’t purchased from them, but here is how the service department screwed me over. They made modifications to my machine without asking for my approval or even telling me and then flat out refused to put the original parts back on.
Day 1 — I bring my 2008 Yamaha Zuma with 1k miles in with an oil leak (nothing affecting performance — a leak in the connection from the top filler tank). The scooter performed great.
Day 2 — They call me to tell me they need to order parts to fix the oil leak and take care of a «safety recall»
Day 14ish — after getting the run around for days I come in to pick the scooter up, $ 170 I drive it out of there and it won’t go over 25mph and stalls out at every stop.
Next Day (Thursday) — It won’t start in the morning for me to bring it in, I call them and they say their truck is broken down (they must do the work themselves) and to give them a call back next Tuesday if I can’t bring it down there. I got it down there and dropped it off.
Friday — they call and say it’s ready — I pick it up Saturday and it drives 10MPH slower, accelerates slower. I talked to Joe the service manager and eventually the owner, pleading for them to just return the scooter to me as it was when I dropped it off, they refused. They said tough luck, it’s a Yamaha recall and we don’t have a choice.
Even if this were true, an honest shop and honest service manager would have told the customer before performing maintenance that if they were to perform any work, as an authorized Yamaha dealer, they would be required to replace the carburetor and make other performance reducing modifications — giving the customer the option to take the bike elsewhere. They didn’t do this — they simply did the work without my approval, billed me $ 130 in labor and ruined my machine — it now maxes out at 35MPH and crawls up hills.
Avoid them at all costs — they cost me $ 170 total, 4 trips to there store, left my machine in worse condition than before they touched and now I’m forced to spend my time writing reviews, filling a BBB report, calling Yamaha and likely taking them to small claims court.

My first visit– What a find! Took my Goldwing there for some service work. They handled it perfectly– fast and done right the first time. It only took about thirty minutes, but I had an opportunity to browse the store. The place is HUMONGOUS! If you’re in the mood to drool, they have a magnificent selection of bikes. But what really blew me away was the great selection of accessories and clothing. Most of the motorcycle dealerships in Connecticut fall into three categories: a) Harley Davidson dealerships that have a massive selection of H-​D stuff only, b) Motorsports places that have accessories, but it’s all motocross or c) little tiny places that promise to order anything you want.
Libby’s does Honda and Yamaha proud! Tons of stuff on display, plenty of street apparel and from what I can see, great prices. I asked about a Kuryakyn accessory and the counter guy not only showed me the catalog but offered it to me to take with. I asked him if he could do better on the prices in the book and he immediately said they don’t like to turn away any sales. He took $ 10 off the $ 100 item I was eyeing.
It’s not in a great location (New Haven??? What are they doing there???) and a little hard to find but well worth it.

Jo the service manager is a great guy tell you how it is and what not. But i think they are pricey but they can be seeing they are the ONLY Honda dealership in the New Haven area. Coming from KY where there is a motorcycle dealership in just about every town around the Louisville area, I maybe a little spoiled. But over all I think they are helpful.