Apple Store

Went into the apple store for help with my laptop. The second I walked in the door someone asked me what they could help me with. They quickly answered all my questions. Never experienced such great staff and no wait! Amazing service!

Wonderful service! I was immediately greeted upon walking in the store and directed to the concierge person to check in for my Genius Bar appointment.
My friend and I had shattered displays and booked appointments. The technicians were running a little bit behind on their appointments but I was more than okay waiting because of how fantastic the customer service was!
The name of my tech was Eli and he was great! I luckily came prepared with a backup so the duration of the appointment was less than 10 minutes. He was very thorough in explaining the cost of the repair and other options if the phone had liquid damage, etc. When I came to pick up my repaired phone, the employee that gave it to me was very thorough, as well and amazingly friendly!
Another employee accosted me to compliment me on something I was wearing. All around a great experience! This Apple Store represents what’s so great about this company. Wonderful, respectful and professional environment/​employees!

Poorly done Apple, I was thrilled to get the best Apple TV unit for Christmas, ok bummer it’s doa but it’s an apple product no worries, get to Apple Store new haven, get in with associate right away, he has my new unit in his hand in under two minutes, then suddenly no unit and then it’s we have to do it this other way, Genius Bar (not) method, can you come back tomorrow? Great service after the sale, ok not at all, this sucks.

It’s an Apple store: so great service and products are a given. This location is no exception to that rule of awesomeness. You can park right across the street for less than a dollar, the employees are knowledgeable and quick with those check out gadgets … never knew I could spend so much money so quickly. Watch out for that though.

Probably the worst apple store ive been to. I asked a female employee about some technical specs of the new imac she just made stuff up! I couldnt believe it. Please train these people better. Also i cant stand waiting 10 min to get help with spending 3k$ while all the employees are helping people get 200 $ iphones. Where is the imac dedicated employee?!? Never ever coming back to this store unless i have too

The fucking PITS. They schedule an appt with you but do not even see you at the scheduled time.

great products and tech support

The genuis was nice and explained every step while working on my laptop. However, the problem was not diagnosed properly. The genius suggested that I send in my laptop for repair for $ 280+tax so that the issues will be resolved, including replacing the battery. I was not convinced that my laptop had so many serious issues so I left. After a I did some research, I found that with my laptop «symptoms» I could just do a quick SMC reset. I did the reset and voila– problem solved! That would have been $ 280! I wonder how many laptops they’ve sent for repairs when all it needs is a quick reset or a simple solution!

This Norwalk girl will forevermore bypass all the Fairfield County Apple stores and instead make a bee-​line straight to New Haven for any Apple purchases or support in my future.
In some stores, the term «genius» is a generous stretch at best, but at the New Haven store, it’s an accurate descriptor of their talented, outgoing, expert staff. Specifically, manager, Teresita and crew member, Shanna, were absolute wizards at remedying the complicated, convoluted service plan debacle surrounding my iPhone 6 purchase.
Whereas I was countered at every turn by staff at other Apple stores with phrases like «not in my wheelhouse» and «out of my hands» with regard to my situation, Teresita was not afraid to devote some time to understanding my issue, and rolling up her sleeves to address and solve the problem with deft swiftness. And, Shanna was on point and savvy at executing a winning problem-​solving strategy.
I am grateful to the New Haven Apple Store for employing and retaining such highly competent talent who actively advocate for their clients. I look forward to returning to New Haven for my next purchase very soon.

I have to preface this review by stating that I am an Apple fanboy. I love their products and have loved them from many years.
However, I recently had an issue with MacBook Pro (2009) that essentially rendered it useless. The correct terminology is «bricked». Having an essential and rapid need for my MacBook to do work and connect to the world I made a Genius Bar appointment to have them diagnose and fix the problem.
First, the store is in downtown New Haven right off the Yale campus. Even with all the foot traffic, the store wasn’t as busy as the Westfarms or Holyoke mall locations and the people who were in the store where there for reasons other than being annoying mall rats.
Next, The Genius Bar employees where very nice and welcoming. They took the time to explain possible problems to me and, didn’t give me the condescending IT Crowd solutions (I.e «have you tried turning it on and off? «Is it plugged in»). Once they realized it was a serious problem they offered to take my Mac and diagnose it in store and call me if and when it could be fixed.
That evening I got a call that my computer was fixed! So after 6 hours, I was relieved that I would be getting my beloved MacBook back.
Returning to the store on Monday, again not too busy and everyone was very courteous. The Genius Bar employee explained the problem and the solution and let me power it up to make sure everything was ok.
Comparing this experience to the only other computer I have used (a dell laptop at my old firm) was like night and day. With the dell every little problem had to be shipped back to the company for repairs and it would take weeks to get it back.
Hands down I loved going to this store over the malls. Again the location down town offers more shopping and lunch options if you want to pop in for a class or other repair issue, and doesn’t have as many people just loitering to use the free computers to update their Facebook pages

Full of very helpful and knowledgeable employees.
The only thing I don’t like is the wait, but you can always call ahead and make an appointment.

So I want the newest iPad aka air 2 aka ipad 6 but don’t want to pay 500. I find a guy on CL selling one for 350. I say meet me at Apple Store and I’ll buy it. He says ok. I call apple care 800 number to make appointment at new haven store. I tell Greg the phone rep my story and ask if someone at store will check out the iPad before I buy it to make sure I’m not getting scammed. He says yes but they may charge you. Idc as long as I know iPad is legit. Me and the guy selling it show up for appointment and they take us right on time, I explain why we are here to the nice young African American girl (genius) and she says no problem, we can run a test and check it out for FREE! She runs test that takes maybe 10 minutes and says it’s ok to buy it it’s all good, iPad checks out fine but it did show that it had a few thermal warnings since the purchase date, no big deal but since it’s under warranty they can replace with BRAND NEW IPAD FREE OF CHARGE!!! I ofcourse say ok, pay the craigs list guy so he can leave and 5 minutes later I walk out with a brand new iPad! Who’s better than me!!! Only wish I knew the young girls name who waited on us, she was great. Awesome experience, all the staff were great. Love u New Haven Apple Store!

This Apple store just like the others works off the «GREED» principle. I went to find out how to remove a pin from my iphone and ended up purchasing a new MacBook Pro. I agreed to buy it as long as the Apple reps would transfer all of the information on my other MacBook Pro onto my new one. They had agreed, but when Chrissy, the sales rep came over to deliver my products, same day, I emphasized to her that I had agreed to purchase a new MacBook Pro AS LONG AS THE APPLE REPS WOULD TAKE ALL THE INFO FROM MY OTHER MACBOOK PRO AND INSTALL IT ONTO MY NEW MACBOOK PRO. Chrissy commenced to giving pieces of a backup system saying: «I don’t think the other reps understood what you meant» I SAID YES, THEY UNDERSTOOD. IT WAS JUST THAT THEIR GREED TO UNLOAD A NEW SYSTEM AT ANY COST GOT IN THEIR WAY. As it turned out Chrissy and Pat sent my new computer to the back to have the info transferred to my new MacBook Pro. Pat was smart enough not to overpromise me a 24 hr delivery. He said it may take 48 hrs. I agreed to the 48 hrs. And it was ready in 24 hours.
The next day i called the New Haven, CT store to check on my new MacBook Pro and the inefficient Apple sales lady came back to the phone to say: «No, it’s not ready» Well Duh! Yeah it;s not ready BUT WHEN WILL IT BE READY? She nicely asked me if I wanted her to go back and find out when they thought it might be ready. I said yes and she said early tomorrow. I okad, then latter that eve around 8 pm Apple sent an email saying my computer was ready. l picked up my new MacBook Pro with a one on one session that the Apple Sales rep fella who initially helped me to understand that the pins COULD NOT BE REMOVED FROM MY IPHONE 6, URGH!, suggested i take upon pick up of my computer: EXCELLENT SUGGESTION! When I picked up my new MacBook Pro i had a One on One session with Larry.
Larry was an honest guy, BUT. i told him that I was going to send my old MacBook Pro to my mother indicating that I was going to send it in the new box. We It did not fit into the new box so i squooze it into the MacBook Cover box and sent the new box and new MacBook Cords to my mother from the UPS that the Asian male sales rep was nice enough to point out was just down the street within walking distance. I wanted my mother to have the new cords because she is more stationary and I am on the road and living out of my Nissan Versa, literally so I wanted her to have the new cords.
I get on the MTA train from New Haven, CT to Grand Central, plug in my old MacBook Pro cord and notice that it is not a snug fit. So I call the New Haven, CT store and speak with an African American sales lady and ask her: «Has Apple changed the cords from Macbook Pro to MacBook Pro» She says she is not sure, them comes back saying that as long as i have and she rattles off some numbers of 50 Watts? I tell her I can not see the numbers on the bottom of my old cord, but I will shine my bright light and try to see them. At this point someone in the Apple store musta told her that NO THE OLD CORD IS NOT GONNA FIT MY NEW MACBOOK PRO. Rather than her tell me this she twice OFFERS TO SWITCH ME TO APPLECARE SO THAT THEY CAN HELP ME??? I’M BEGINNING TO SMELL A RAT. She then said when your back in CT you can purchase the cord here. I SAID: «WELL DUH! I’M ON THE WAY TO GRAND CENTRAL STATION AND I NEED THE CORD NOW» So i hang up out of frustration and realize HEY APPLE’S EVERYWHERE. i attempt to call an Apple Store on the Upper West Side of NY, nearest to my daughter’s apt and guess what I’m quickly switched over to «APPLECARE» AGAIN I SMELL A RAT… I’VE CALLED A LOCAL STORE AND WOMAN COMES ON THE PHONE SAYING SHE’S NOT AT THE LOCAL STORE I CALLED. WELL NOW I’M LEARNING THAT REGARDLESS OF WHETHER I WANT TO SPEAK WITH THE LOCAL STORE AND GET DIRECTIONS. APPLE HAS DECIDED THAT SINCE I’M NOT PURCHASING NEW STUFF IN NEED TO SPEAK WITH APPLECARE? I told the Applecare rep who was not at the upper west side store that she was in the middle of a story and i would just appreciate getting directions to the Upper West Side Apple Store so that I could buy a new cord. She assured me that they had the cords, EVEN THOUGH IS WAS NEVER IN DOUBT THAT THEY DID HAVE THE CORD!!! She also gave me the best directions that she could possibly give me. I THE CUSTOMER HAVE NOW LEARNED THAT I CAN NOT BE TRUTHFUL WITH APPLE BECAUSE I WILL BE SWITCHED TO «APPLECARE» SO NOW WHEN I WANT TO SPEAK WITH A LOCAL APPLE STORE: I AM ALWAYS PURCHASING A NEW PIECE OF EQUIPMENT AND IT IS FOR HOME USE… AND I RECOMMEND YOU SAY THE SAME IF YOU WANT TO SPEAK WITH THE LOCAL APPLE STORE!!!
BTW I wanted to buy a keyboard protector for my mother, but I found out that Apple Stores no longer stock this item. YOU KNOW ITS TOO LOW COST TO TAKE UP REAL ESTATE IN AN APPLE STORE. YOU HAVE TO PURCHASE KEYBOARD COVERS ON LINE. WHEN I WENT TO PURCHASE IT ON LINE IN THE APPLE STORE SOMEONE HAD INSTALLED A BUG ON THEIR CPU. I WONDER Y:}

I have gone countless times for sales, training and advice and have always had a great help.

The staff at the New Haven store is always super nice. I have been here more than a few times to purchase stuff, as well as, to get my stuff fixed. Regarding getting stuff fixed, they definitely make a situation that is frantic, desperate, and frustrating a little better to deal with. They are always very patient, listen/​annotate well, and are as helpful and honest as they can be. My last experience was with Chris. My old MacBook Pro with lots of important lab stuff was not turning on anymore. Although I had most of it backed up, my most recent backup had been 2 weeks ago. It would have been a pain to lose that stuff, but not the end of the world. Either way, Chris told me my options and we made a logical and financially careful plan for going about to fix my computer. I unfortunately cannot remember the name of the nice woman who helped me, but the trip before this was about my old iPhone. Again, a very nice experience, despite the fact that trip had less of a happy ending (it had to be replaced).

I have been going to the Apple store since its opening. I have never been disappointed. What they know, they immediately help me with and what they don’t know, they quickly find the answer to whatever issue I am having.
I always have a positive experience at the store in New Haven — one on one, genius and sales. The manager and staff do all they can to give customer satisfaction.
I feel very fortunate to have this Apple Store in my neighborhood. Thank you all for making my technological life so pleasant!

So, the new phone I got, doesn’t work properly. Just in time for the store to send me a survey. I didn’t bash the guy who helped but I did request a call back. Anyways, no one called and I got an email a few days later saying they tried, but the number didn’t work.
And that’s just a flat out lie. It’s the phone they worked on, I’ve pulled that crap before working in customer service. «I tried», and never did or blamed an «error», I guess it’s karma haha. I wrote back to the email asking exactly what happened, or why they didn’t ask for another way to contact me. It’s been 5 days, so I get to start this whole process all over again. Joy!
I’ll be trying West Farms, maybe they follow through with resolutions?

This has got to be, the worst Apple store I’ve ever been to.
I’ll keep this review as short as I can, but every detail is important;
I took my laptop in for an even exchange, with the original receipt, only three days into the 14-​day return window. The woman «C» (I won’t give her full name out), who I’ve seen there before and had issues with before (she is beyond slow and doesn’t really have a clue how to use ANY kind of handheld device that these «specialists» are given to use during their shift), decided to just do a return and not an exchange… Oh but wait, now I have to wait 3 – 5 business days to get my return to purchase the new laptop that I was exchanging for.
«C» then lies to the floor manager (James I think his name was, I have no problem saying his name, he was wonderful and extremely helpful, not to mention he has a Pearl Jam tattoo on his arm, so he’s OK in my book) right in front of me saying that I came in to do a return… WITH THE NEW COMPUTER SITTING RIGHT NEXT TO MINE… Obviously she must have thought I was an idiot, but I then stop her immediately and tell James (which I still think is his name) that I was here for an even exchange and that she just flat out lied to you. By this point we have 5, count em FIVE, Apple «specialists» all standing around my old laptop trying to figure out how to do an exchange. Five of them. All getting paid at the same time to do an even exchange with the original receipt right in front of them.
After an HOUR AND A HALF LATER, that’s right, hour and a half later and the parking meter is still climbing outside, they make me fill out a «Manual Purchase Form» and have me sign it saying that in 3 – 5 business days they can hit my account again once the refund goes through (who knows if that refund will even happen).
This store needs to get their act together. I’ve had an easier time doing an even exchange at T.J. Maxx.
I won’t be back!

Brought my MacBook in for a repair this week — I’m very happy with the service provided at the Apple Store in New Haven, no complaints. My issue with my laptop was fixed, they also replaced the housing for my MacBook at no charge, it was starting to develop a few cracks. Assad at the Genius Bar was very knowledgable & friendly.
But you should make an appointment if you need service at Genius Bar instead of just walking in off the street. The first appointment that was available was in three hours, so we had to leave and come back later. But overall, I’m very satisfied with the service provided.

Just like any other Apple Store IMO. I think varying experiences happen at all of them. I’ve even had mixed experiences at flagships like 5^th Avenue and San Francisco.
Personally, I have no problems with them. When I had a speaker problem on my new iPhone, they replaced it with no trouble.
Have purchased a few things here and the staff have been plenty friendly.
No issues.