Colonial Marble & Granite

At first I was quite pleased, the choices of marble and subway tile were perfect. The person who came to measure the template was very professional. The backsplash installer was heaven. The marble countertop installer was clumsy — several machining marks and rough patches from installation. The service person sent to buff out these marks was rude and tried to say I caused the marks. One mark still remains unfixed. After 4 months, I still do not have the grid in the bottom of the sink even though it is a line item on the receipt. Repeated calls and emails just tell me it is on order. After spending several thousand dollars I would not recommend this company to anyone. Please learn from this and the other one star review.

In my opinion these people are completely inept; they don’t act professional and do not show up when promised. They made an error when cutting the sink openings for our granite bathroom countertop and had to come back the next week with a new piece, which they also cut wrong. Finally, on the third try they got it right. We had different installers each time and I wasn’t convinced all of them really knew what they were doing, one even thought he had to remove the bathroom door frame to install the granite, after a phone call to his headquarters he decided that he didn’t have to after all. This was the same installer who was told he was only suppose to remove the vanity top, he didn’t know he also had to install the new one until he called the main office. One installation appointment was scheduled between 3 and 6 pm, but we got a call at 4:30 saying they’d be there at 10 pm! We rescheduled it for the first thing the next morning, but despite their promise they went to another job before they arrived. I’m trying to say something nice about the company but with all the mistakes, missed appointments and gauged walls it’s a challenge, all I can come up with is they have a nice selection, the plumber was a good guy and the the sales lady was nice. I think you should consider another company.