New Buffalo Inn & Spa

I called to make a same day reservation. The person told me rudely that there were no rooms available. I was very surprised as it was a Sunday evening in January. After inquiring a little more they told me that there were multiple available rooms but that they would not have them cleaned from the previous weekend guests.

Great place! Nice and quiet area, right down the street from a couple restaurants & bars. Checked in late on a Sunday so never met any staff but the room was all set for us, even had a welcome card with me & my wife’s name printed on it. Rooms were big, clean and comfortable. Love the 2 person Jacuzzi tub and fireplace.

Went for a short weekend getaway and it was exactly as expected, in fact the room was a little bigger than I thought. The room included one bedroom, full kitchen with utensils, table to eat, nice outside area, a TV, sitting area, jacuzzi, etc. The hotel and service was great and I would absolutely stay there again when we go back

This is our second stay. The first year we had the lighthouse cottage, this year we were moved to the redbud cottage.
New Buffalo is great in the off season, visit the winery’s, walk the little shops in town and the rates for the cottage’s are reasonable. However, if you are looking for «hotel» this is not it. This is a cute cottage. You wash the dishes you use, you make your morning coffee.
But if your looking for a nice quite get a way, this is a must. Close to many things to do.

My wife and I came here for her birthday and for a one night getaway from the kids. We were not disappointed.
We stayed in the Galien room. It was a first-​floor room, easy to get to, and very roomy for our needs. There’s a gas-​powered fireplace in the living room, cable, a nice kitchen, and the bedroom had a Jacuzzi. We hit a local winery, bought a few bottles of wine, and enjoyed them thoroughly in such a cozy setting. The rooming situation was tops in our opinions, so I recommend the place for a nice getaway.
Where the family business loses a star is their spa services. We booked a 60 minute Swedish couple’s massage. It was basically 60 minutes of getting lightly rubbed with oil together. It was relaxing, certainly, but we didn’t get up feeling loose in any way. I am tight in my shoulders, for example. My wife and I let them know that and my wife even suggested that the pressure could be harder. They didn’t concentrate on any areas and the masseuse pushed back at the request, saying that the massage didn’t come with extra pressure. For $ 200, we expected more. We still tipped them because it’s a family business and hey, they work for tips. I do too. Don’t stiff people.
So, we would definitely go back. The pricing for the rooms is fair and, again, we really loved the Galien room. We will be sure to avoid their spa services, though.

For our first wedding anniversary, my husband and I were looking for a non-​chain place to stay at in New Buffalo that is near downtown and the beach, and New Buffalo Inn definitely fit the bill. I wasn’t quite sure what to expect, but what I saw far exceeded my expectations. It’s essentially a big house converted into multiple 1 bedroom apartments. Each «room» has a different theme. We chose the SS Post Boy, and it was truly perfect for us. It has a huge bathroom with a jet tub, a fireplace (which we didn’t get to use because it’s August), a cozy bedroom, and my favorite part, a fully stocked kitchen. I’m talking pots and pans, plates, cooking and eating utensils, toaster, coffee maker, full size fridge, full stove, and sink. They even provide dish detergent and sponges to clean. Since NBI doesn’t serve breakfast, we brought our own food and made a delicious breakfast that we enjoyed on the patio set on the deck. The grounds, albeit small, was very well kept. There is a fire pit, another patio set, a swing chair, and an outdoor hot tub. It’s next door to the spa, but we didn’t go because we live in the city and it’s hard to turn down the opportunity to spend as much time as we could at the New Buffalo Beach, which only took about 10 minutes to walk there. The walk was even shorter than that to get to all the cute shops and good food in the downtown area. Since we stayed for 3 days, we got a discount. I look forward to going back the next time we’re in New Buffalo.

I had booked spa services for my daughter and I to enjoy for her Valentine’s day gift. We both had really looked forward to it. On that day, I get a call from Monica saying that we weren’t in the books, that my name and number was written somewhere but they couldn’t honor our appointments. She was sorry. Sorry didn’t cut ruining my day with my daughter. Extremely poor customer service. I recognize that mistakes happen but get your staff in line. When mistakes happen, maybe saying that you are incredibly sorry, offering a FREE service on another date for both of us or something. Completely unacceptable. I was lucky to find another spa next to Stray Dog for spa services for the rest of the busy weekend.
This establishment needs some customer service lessons-​BAD

Visit the spa and it was enjoyable. Staff was friendly and accommodating. A few service rooms were close to the road and it was noisy during the massage from street noise, making it difficult to relax.

I just had a Galvanic facial with the owner Lisa. She used an electrical roller placed over the T zone area to open pores and prepare the skin for extractions.
I can’t wait to see the results of this pampering facial.

Beautiful rooms and accommodations… Would love to come back some time.

Great choice and reasonable rates. Our room was beautiful and cozy, complete with a jacuuzi tub, big screen tv, fireplace, fridge, and a big comfy bed. It was close to great restaurants and bars too. Great value, great service, great getaway.