Fairfield Inn & Suites New Buffalo

I stayed at this place on the night of June 12 for one night (room 307). I had worked all day and was very tired. The room was fine and I’d paid $ 223 for it. At 3 am I woke up to loud noises coming through the walls. It sounded like 12 year old children. After 15 minutes of noise I called and complained. The front desk must have suspected the source, saying, «We didn’t know they were doing a sleepover». After 5 minutes the noise abated and I fell back asleep. I was awakened again at 4 am, And this time it was adults sitting near the pool, drinking and shouting as if they were in an open field. My room window was just above them, so i shouted down, and they stopped. The next morning I complained to the desk person who was still on duty. She said she hadn’t heard anything and she spends her time holed up in her office doing paperwork. In other words, there is no one watching the hotel on a Saturday night during tourist season. Yet sleepovers are common in this place where adults rent several rooms and let their kids run up and down the hallways and make noise — meanwhile the adults are drinking at the pool. The desk clerk had no customer training and did not care about my concerns. Her job was to do the books and let the hotel run itself. She clearly didn’t care about my issue, because her job was bookwork, not guest issues. I’ve not checked, but I’m guessing this hotel is the most expensive in this immediate area.
J Morrin

I selected this hotel based on price and location to the casino and I booked a King room. Right off the bat, one out of the two key cards issued didn’t work. The room décor was okay but a bit worn. The dresser looked as if it had it’s share of encounters with the vacume cleaner and several suitcases. The bed skirt had a large tear along the seam on one side of the bed that was not visible until the bed was laid upon. Pool size was disappointing. Thin walls allowing me to hear the conversations from the adjacent room and too much noise from maids closet from the other wall. Matress was too firm for my liking and I had a sore back the next morning. On the positive side, the bathroom was large and the room was clean. Wi-​Fi connection worked without a hitch. Upon checkout I informed the front desk clerk and all I got from her was «Oh sorry to hear that. You’re all set, have a good day». Would I stay here again? Well they would have to sound proof the rooms, upgrade to more comfortable matresses. Or if I couldn’t find better accommodations in the area.

Walls are SUPER THIN. You could hear the people above you speaking at regular volumes, and anyone passing by your room.
When we checked at 4 pm they were low on hot water in the lobby. When we got back to the hotel at 1 am, I went to get hot water, and the dispenser was still empty. We went to the front desk, rang the bell, no answer. Called the hotel’s phone, it rang several times, no answer.
Bed was sunken in and felt very uneven. The towels were also very thin. The room had a layer of dust, and some of the furniture was stained and threadbare.
Overall, we stayed at this hotel for its location and because it is a Marriott property, but we will be exploring other options next time around.

This is an update to my horrible prior review. After dealing with the manager of the hotel, we were able to get everything straightened out.
Yes, it’s nice to get a comped night, but it still doesn’t make up for the initial treatment. But in the end, the manager along with the staff who were working when me and my husband checked out made all the difference.
So, I just want to say… A little «politeness» goes a long way!

Made a reservation for a King Suite, (king bed and pull-​out couch) for my family. Did sort of a spur of the moment anniversary trip for the whole family over to New Buffalo. Made a reservation 2 days prior and even called the day of to confirm room and say that we would be checking in late. We were told no problem, our room was safe and sound and would be there for us up until 11pm. Upon arrival at about 9:30 we were told that the room we reserved was unavailable. That it «must have been given to a member as an upgrade». Talk about a slap in the face. So my reservation is meaningless because a member wanted an upgrade. What is the point of a reservation, then? Their solution was to split my family into two rooms on opposite ends of the hotel. Not really the mini-​vacation we had planned for.

I arrived during a driving snowstorm and the entire parking lot was full. The desk clerk said they own the cul de sac next door, so I had to park there.
The lobby is pretty nice, but the rooms are very basic. My girlfriend felt the sheets were too rough (low thread count, most likely).
I wouldn’t expect much from a visit here. I think we preferred our room at the Holiday Inn next door.

I’ve stayed here probably a dozen times during trips to the casino and other favorite haunts in the area. I always find it a clean (very), up to date, convenient, and cozy stay. Bathrooms are nice and well-​appointed. Agree with those who have noted that noise from the hallway or adjacent rooms can be a problem, especially if you have an idiot neighbor who gets in at 3 am and turns the TV on loud.
Shortcomings: They REALLY need more comfortable beds and linens — even LaQuinta advertises pillow-​top mattresses — and despite the place’s merits, this is why I give only three stars. At breakfast I wish they had real oatmeal, not instant packets, and real scrambled eggs rather than powdered or whatever they are (but that would be asking too much for almost any low-​end chain hotel). The pool is too small to be good for anything other than kids’ splashing. (Again, typical of this hotel class.) And as a category 6 in the Marriott system, it will cost you dearly if you want to stay here on points — more than some full-​service Marriotts and an indication, apparently, of the place’s high demand.

We found this hotel after being in a Ryder truck all day. Anymore it’s hard to find a hotel that offers breakfast, so I can appreciate that. No frills and since there’s not a restaurant attached, you have to go a bit to find it. However, there’s a gas station right down the street and the four winds casino within a mile or so. When you are on a long road trip, all you really need is a bed and a shower, which this place was perfect for. Staff was friendly and we had no issues

Comfortable rooms, friendly front desk staff and a reasonable breakfast. Balanced by housekeeping issues (was told it was company policy not to give us 5 towels, despite booking a room for 5 people, so we paid extra for those above 2), road noise (all the 5 person rooms are against the highway) and the general funky smell of the elevator & lobby. However, it was the cheapest way to house 5 of us for a wedding in the area, so the good well overcame the bad and I consider it a good visit.

Maybe I was exhausted and therefore heard nothing, but seriously, I heard no noise from any other room or the halls. It was a Holiday weekend, so I assume there must have been kids in the hotel, but I never heard them.
The front desk was polite. The room was immaculate. Bed was delightfully firm but not uncomfortable. The jacuzzi tub was a nice touch. Free wi-​fi, no problem to connect.
The pool is small and they have a hot tub, as well as a few fitness machines.
The breakfast buffet is actually pretty good and well attended.

My mom and I just stayed at this hotel and it was wonderful. Incredibly clean, great location, quite and peaceful and amazing staff. They were all so friendly, warm, and hospitable. They gave us great pointers and ideas for our next trip. I would definitely stay here again. Thank you for a great weekend

Good price, but I guess you get what you pay for.
1. Location is right off of the highway, which made it very loud.
2. I did not have Internet service during my stay. As a business traveller, that is devastating! It made my whole stay unproductive. The staff stated it was being updated. It never worked!
3. Not much within walking distance. No good restaurants (McDonald’s), and nothing to do

Great hotel, especially at this price point. Friendly staff (thanks Bob!), huge queen suite, and it might truly be the cleanest hotel in its class … but …
You should have no delusions about how quiet it is. Kids running around next door still sound like a herd of elephants. Housekeeping next door sounds like someone is bowling while also building a house. So don’t be too excited by other reviews proclaiming «so quiet.» The level of noise is the EXACT SAME as every other midrange hotel. Door slams and foot steps will be heard, make no mistake. Have realistic expectations for sounds.
All in all, a truly fantastic hotel just a few minute drive from New Buffalo. I am very glad we stayed here.

The rates for what you get seems way too high, but I guess it’s about the same for any hotel around here this time of year. The coffee is terribly weak, but the breakfast buffet is sufficient.

Stayed here because its required by corporate standards.
The room was ok. I had to switch rooms because something happened to my door while the room was being cleaned. I came back to the room with my door wide open to anybody to just walk right in.
The breakfast frankly sucks unless you like powered scrambled eggs and frozen sausage patty’s.
One washer in the hotel laundry facility was broken and would not spin. I had to wash twice in a different machine.
The staff is friendly.

If you have allergies, and in particular, if you are allergic to down feathers, DO NOT stay here! Even though Marriott offers a «down free room» option at this hotel, The Fairfield in New Buffalo could not find a single foam, synthetic, or down alternative pillow anywhere in the hotel. I requested these pillows when I checked in, again in the evening I contacted the night manager when I realized they had not provided a single foam pillow in the room, a third time the following morning, and a fourth time I contacted the same night manager again the second night I stayed there. Upon checkout, I complained to the general manager, who insisted every room had three down pillows and two foam pillows, I asked him to prove it. He then backpedaled and insisted there was a storage room filled with foam pillows. I informed him that the night manager not only checked every storage room, but also looked for foam pillows in six un-​booked rooms, and he still came up empty handed.
If not having a pillow to rest my head on wasn’t bad enough, the beds feel like a pile of cardboard boxes. The blankets are comparable to what you might find in a dollar store. I woke up with a back ache both of the mornings I was there.
The breakfast bar was a madhouse. I’m from Detroit, and I haven’t seen looting like this. The food, for free food, was okay. Nothing special, but it is included in the price of the hotel; hence the looting by many of the hotel guests. As someone else mentioned in a review, the coffee is absolutely dreadful. As Monty Python once said regarding mass produced American beer: The Fairfield’s coffee is like making love in a canoe. I’ll let you provide the punchline. There’s a McDonalds about a ¼ of a mile away, and their coffee is quite good in comparison.
There were a few highlights that kept me from making this a one star review. The rooms were clean, and the hotel didn’t feel very dated. Though the staff was unable to produce a single allergy free pillow, they were friendly and did make a considerable effort to meet my basic request. They did give me 5000 Marriott rewards points as compensation for my sore back and stiff neck I had when I checked out. The hotel itself is located near the expressway and is only a short distance from downtown New Buffalo and Lake Michigan, so the location was good. The room was very quiet, as it was set back from the hallway, directly above the lobby. When the wifi worked, it worked very well. It was a bit shaky though. Though they have high definition flat screen televisions in every room, the service they are using only provides low definition analog channels; so if you’re trying to watch a game, relax, you don’t need to visit your optometrist.
In a nutshell, if you don’t have an allergy to down feathers, this hotel would be decent. Better beds and bedding in general would be a welcome improvement. But, if you’re allergic to down feathers, stay far away from this hotel, or be prepared to bring your own pillows.

Clean hotel with relatively comfortable beds and pillows. The continental breakfast included waffles, breakfast sandwiches, cereal, etc.
The walls are thin, we could hear people on either side of us talking.
It’s also a close drive to the casino, restaurants and wineries in the area.

Pretty solid hotel. Clean and comfortable. Free breakfast was pretty good as well. The staff was a 5!

We decided to meet up with friends for memorial day weekend on the spur of the moment. The Fairfield Inn was the only hotel in the area to have rooms available. I don’t know why. The place was great. The whole building is new, modern and very clean.
We arrived in New Buffalo on the early side so that we could enjoy most of the day there so our rooms weren’t ready. No problem. We had brought with us a bottle of champagne that we did want to chill though. The front desk personnel were very nice and friendly and gladly put the bottle away in their refrigerator for us.
We arrived back to the hotel around 6, after an afternoon of wine tasting, and our rooms were ready. They were fresh, clean and quite comfortable. The only complaint would be that there isn’t a full length mirror in the room.
After dinner we retrieved our champagne from the front desk and headed out to the outdoor patio off the breakfast area. Even though the patio overlooks the parking lot we had a fine time. So, to the people who called the front desk to complain about the noise, I really apologize! (We did pack it in for the night as soon as the front desk informed us.) And to the night front desk staff, thanks for being so nice about it.
The morning breakfast selection is very comprehensive. Plenty of seating. They do need to make a better cup of coffee though. The current brand isn’t good.
If I return to New Buffalo I would certainly consider staying here again.

3 of us had a girls’ weekend away in New Buffalo, MI this Memorial Day and were quite excited by the photos and TripAdvisor reviews for this place. But honestly, we didn’t have a great stay.
1) Our room was assigned to some other people checking in the morning after us, who were trying to enter in vain as our latch was locked. We got nothing more than a belated apology, when we brought this up, at check-​out.
2) We had a bug in our room (spider crawling on the floor)
3) The knowledge and warmth of the staff was lacking — people in the kitchen at the time of breakfast were grumpy and the front desk staff knew little about the area.
4) The hot water took forever once the tap/​shower was turned on and not a knock on the hotel, of course, but just a note: the water here is the kind that feels soapy for a long time.
A few other minor details, like no folio upon checkout, wrong food bag recovered from their fridge, etc, made the stay less than +ve.