Firestone Complete Auto Care

New Britain, United States

2.4

Open now

7 reviews

Contacts

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Telephone:
+1 860-356-4842
Website:
www.firestonecompleteautocare.com
Address:
55 Chestnut St, New Britain, CT, 06051
Nearby public transportation stops & stations:
0.2 miNew Britain Station
0.8 miEast Main Street Station (Southbound)
0.9 miEast Main Street Station (Northbound)
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Today

Today 7:00 am – 7:00 pm
Open now
Local time (New Britain) 11:20 Tuesday, 24 June 2025

Business hours

Monday 7:00 am – 7:00 pm
Tuesday 7:00 am – 7:00 pm
Wednesday 7:00 am – 7:00 pm
Thursday 7:00 am – 7:00 pm
Friday 7:00 am – 7:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 9:00 am – 5:00 pm

Description

Specialties

Whatever You Drive, Drive A Firestone

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7 reviews of Firestone Complete Auto Care

No registration required
Place rating: 5
New Britain, CT
I began going to Firestone in Manchester after blowing out a tire a couple years ago. I grew to trust their service but to expect a phone call about replacing this and that every time– seriously EVERY SINGLE TIME. I recently took my car to this location for the first time for an oil change and tire rotation after moving to the area and I’ve never been more satisfied.
The service advisor was helpful and let me know my tire rotation would be free since I had bought my tires from them; of course the other location forgot to share that perk with me. My service was done in a timely manner and the best part: the only phone call was the one telling me my car was ready. Pricing was great and no issues with my car. What more could you ask for?
Place rating: 1
New Britain, CT
Worst service. Made appt for 1 pm. Car was sitting on lot until 630pm when I left. Rediculous.
Place rating: 1
West Hartford, CT
I dropped my car off for brake services this morning and just got a call back 4 hours later telling me how much it cost to replace the rear brakes. AND THEN!!! Told me that my tires are cracked and need to be replaced for $ 450. I just got the tires from them 3 years ago with about 20,000 miles. That’s not even half of the life of the tires.
Another thing that disappointed me was they didn’t give me back a 2-​years old tire as they promised when I changed my tires, and they charged me a fee for disposal.
Oh, one more thing from this morning when I asked about alignment. The guy instantly starting selling me the life time package, and wasn’t happy that I told him I have one with them.
My dad told me usually the front brakes go before the rear. But the guy, Larry who called me, told me my front brakes are okay.
Seeing the reviews here and what I experienced, I am not sure what I paid for are even fair and necessary.
Place rating: 1
New Britain, CT
Went for an oil change, waited for an hour and ½ and come to find out they haven’t even looked at my car yet… Wasted my lunch break, was late for work, and am currently hungry and cranky
Place rating: 1
New Britain, CT
I stopped going here for two reasons:
1. It almost always takes 30 – 60 minutes longer than they estimate for oil or tire change.
2. Bob, (I assume it’s Bob the manager) recommends tires every time he deals with my tires in spite of the fact that I don’t need them. One time I asked (being the trusting soul that I am) how much tread was left. He said «It’s two-​thirds gone». I replaced that tire only to find out later that it was only one third gone. Obviously he had no idea how much tread was on that tire.
Too bad because it’s a nice clean place. I now pay more for oil changes elsewhere, but I don’t need an appointment and I’m in and out in 20 minutes.
Place rating: 5
Hartford, CT
I have always received good service from here. Also a very friendly staff.
Place rating: 3
Kensington, CT
This is go to place for routine maintenance our 2 autos. Service is very good and you can make an appointment online. I suggest signing-​up at
for online coupons.