Rosati’s

Glad to have great pizza that delivers in New Berlin. Everything tastes great — the cheese is really good, sauce is delicious, the double crust is to die for. Be careful, though — the sauce can be really hot (11 year old burned the skin off his chin when it dripped :().

My husband and I received a gift card for EatStreet last year when our son was born. Basically we order from a select number of restaurants online and either done-​in or pick-​up. Due to the close proximity of our home (even though they won’t deliver to our home), we always order online and pick-​up from the New Berlin Rosati’s.
Rosati’s is a chain, and I’ve eaten at a few of them before. For example, the one in Oconomowoc is a full-​fledged restaurant, whereas this is pretty much a «take-​and-​go» kind of place.
The main thing that varies from each restaurant is the service. The service I’ve had here varies each time. Some days I have to wait, other days our pizza is ready as promised. I’ve never had anything other than the pizza from here, so I cannot comment as to how the other food is. Last night we ordered our pizza, and when I picked it up, it was already kind of cold. Not a big deal, but it’s always nice to have a hot pizza when you open the box.
All in all this place works for us. When we’re super busy with our kid and it looks like dinner isn’t gonna happen, we’ll order a pizza. It works in a pinch.

We ordered a Chicago Style sausage pizza, cheese ravioli, chicken parm, and cheesy garlic bread.
We arrived a little early, and the food came out exactly when predicted, packaged properly and stayed hot until we made the 20 minute drive home.
It’s solid Italian food. The pizza was my favorite, and we’ll probably just stick with that option next time. The crust was crispy, the sausage had a little spice to it, and the sauce had large chunks of tomato and a great flavor. The other entrees were good, but nothing stood out.

Tried this rosatis location tonight. I got one of the calzones. The food itself was pretty good and definitely large enough that it will fill you up. The food and the crew working in the restaurant get 4 stars. The rest of my review involves the «online ordering»
I came on Unilocal to see what looked good for dinner and ended up linking to rosatis website via the link on Unilocal to look at the menu. I noticed the online ordering and placed my order assuming it went direct to the restaurant. It turns out their online ordering is thru a third party service called
. It was pretty straightforward but didn’t explain things very well. It allows you to put a tip in for the driver in advance if you so choose. But nowhere did it say this would be your ONLY opportunity to give a tip unless of course you had some cash on you.
Since i do not believe in tipping a delivery driver until the meal arrives in case he/​she gets lost for an hour or any other reason that the service could end up being bad, i chose not to do that expecting that id need to sign the credit card slip and have a chance to add a tip at that time. The driver arrived earlier than the quoted time, and everything went perfect. Handed me my order, turned around and started walking away. No receipt of any kind besides the email sent by
, no ability to add a tip and i did not have cash on me.
I immediately called the restaurant directly and explained the situation and was told i had to call up
and they could edit my order and add a tip that way. I did that and it was fairly easy i am just really hoping that the driver actually gets that tip from
***Protip*** the employee working at the restuarant told me to Skip the online ordering and call the restaurant direct. I was told that the delivery time averages roughly 10 – 15 mins faster. I can only assume that the reason for that is a 10 – 15 minute delay in
sending the order to the restaurant. This would also fix the issue with not being able to tip the driver unless you do so in advance.

This location was only closed for the holiday. We just ordered from
them last night?

I was craving a beef sandwich so I went here. First off its hard to see from the street because it’s in a strip mall with dark windows and not lit up. I had the beef on garlic bread with hot peppers and cheese. This is a tasty combo and how can you go wrong. It’s big and tasty and how can anyone screw this up. This filled my craving and I would have this again when the crave hits.

I’ve ordered from them multiple times. I probably wouldn’t have if they weren’t on grubhub which is ever so convenient. It’s hit or miss.
Timeliness: usually they’re close to on time, which is an hour by grubhub. Last night they were late… no apology.
I haven’t had their pizza but their Italian beef sandwiches on garlic bread are decent (I like the spicy giardiniera they have).
The boy likes the wings (I didn’t try them but they looked tasty and fresh) and their chicken strips are oddly exceptionally tasty, as is the honey mustard (it tastes homemade). The antipasta type salad is decent (not the best I’ve had but edible if you’re craving a salad) and the garlic dressing is good with it. The cheesecake also surprisingly tasty.
Avoid: the fish (my bad. I was just craving fish I should have known better)
Overall they aren’t bad… they do forget sauces and stuff like that. I won’t stop ordering from them but I also won’t be surprised if one day they just forget an entrée and then I will stop ordering from them. It just kind of feels half-​assed if you know what I mean. They need a small crackdown on the part of management to bump it up a notch because it seems like they have potential. Or it could be that the pizza is absolutely fantastic and they should just focus on that, and good customer service, and forget the rest. Or maybe I’ve been watching too much Kitchen Nightmares.