Cascio Interstate Music

New Berlin, United States

3.1

20 reviews

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Telephone:
+1 262-789-7600
Website:
www.interstatemusic.com
Address:
13819 W National Ave, New Berlin, WI, 53151
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Today

Today –
Local time (New Berlin) 11:17 Monday, 2 June 2025

Business hours

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Tuesday –
Wednesday –
Thursday –
Friday –
Saturday –
Sunday –

Description

Specialties

Cascio Interstate Music SuperStore has grown from a small Milwaukee music store in 1946 to today’s spacious 30,000 square foot retail floor… it’s like having a guitar store, drum shop and more all under one roof! Wisconsin’s largest musical instrument store also carries band and orchestra instruments, sheet music, PA equipment, basses, amps, keyboards, pluss tudio and recording gear in a variety of the best brands of musical instruments and accessories in the Milwaukee suburb of New Berlin. The expert, knowledgeable sales staff in every department consists of teachers, sound engineers and Milwaukee musicians who are musician-​driven, at one of the best musical instrument stores around!

Electronic musical instrument repair is offered at Cascio on amps, speakers, keyboards and more. String instrument repair is offered on violins and cellos, as well as on acoustic and electric guitars. Our affordable school band instrument rental program serves Greater Milwaukee school band programs and students.

Piano & guitar lessons, along with wind instrument & voice lessons, are provided with top-​notch Milwaukee music teachers. Cascio offers free music clinics from some of the best names in the music business and supports live, local music.

History

Established in 1946.

Cascio Interstate Music is a successful growing organization providing musical instruments and accessories to music educators, music students and music lovers worldwide. We are committed to furthering of the art of music for the benefit of humankind. Our existence and success depend upon the loyalty of our customers, the dedication of our employees and the love of music.

Meet the Manager

Rachel R.

Manager

Although not a musician by trade, Rachel Repetti has thoroughly enjoyed working at Cascio over the past few years. «It is a joy to be a part of the local music community,» says Rachel.

When not managing the Cascio retail staff, Rachel likes to explore Milwaukee and see live music (especially bands of co-​workers). She recently started taking ukulele lessons. Now when people ask what she plays, she doesn’t have to just say «the radio!»

Rachel also enjoys spending time with friends, family, and her cat Izzy; as well as watching movies and playing games.

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20 reviews of Cascio Interstate Music

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Place rating: 5
Milwaukee, WI
Hands down without a question Cascio has the best drum shop in Wisconsin, possibly the Midwest. These guys have taken care of me since day one and they continue to do so. Steve & Peter have helped me more times than I can count whether it’s with purchasing a product, tuning my drums, or helping me pick out new drum sticks. They are the real deal and have given me some real deals ;)! I’m extremely grateful to live minutes away from my favorite drum department! Keep up the great work!
Place rating: 2
Madison, WI
I’ve done business with these guys for over 20 years. I live in Madison but liked to go to the store to see the museum. I am pretty disgusted by the Drum Dept Mgr. Steve who cannot seem to return a phone call. I gave him a week and then gave up. He’s know me forever so I thought he’d be on top of things. So, I just gave up. I guess they have enough new business that they don’t need to rely on old business that they could count on. I can go elsewhere and did.
Place rating: 4
Milwaukee, WI
Take you time and get to know the folks. I’ve worked with Al back in guitars and Andrew in brass and woodwind. They have NEVER steered me wrong and have been true honest folks who I trust with my music purchases.
I live locally and it’s a short drive to the store. I haven’t done online or phone ordering. I go in and talk to the folks when I have questions. I can only speak to guitars and brass/​woodwind/​band instruments but I trust those two gentlemen.
Place rating: 4
Milwaukee, WI
I am a drummer, I drum.
The day of the Mom & Pop music store has ended, replaced by big box stores with a global internet presence. But, that’s not necessarily a bad thing. Where else in the MKE metro area can I go to choose amongst 8 different options for piccolo snare drum sticks in the Vic Firth line? A full display rack of suspended cymbal mallets? or a full line of marching sticks? Today I picked up snare sticks with tips the size of mini– M&Ms and marching snare sticks the diameter of my thumb. Sure they have all the usual stuff, every band instrument you could think of, any reed, any mouthpiece, mic, stand, sheet music, and case. You might think they cater to just the long haired Ozzy Ozbourne loving death-​metal guitar player, but you are wrong. Cascio is so much more. There are lessons available for nearly every instrument they sell and sheet music for any type of genre. The only thing that stands out as a negative is the parking lot. It’s not great, but I suppose that’s nit-​picking. Most of the store is available on-​line, but I like to hold different drum sticks to get a feel for them. You can’t do that on the website.
Place rating: 1
Fort Worth, TX
here was my experience I asked about a pedal online before i bought it i used the live chat which is about as slow as email and got transferred around twice it took about an hour to answers a simple question. I then asked if it was in stock they said they would contact the manufacturer and they said there was no answer. so i quickly googled the manufacturer called them myself and they told me it was in fact in stock took about 30 seconds. I then ordered the pedal on Tuesday night Friday it had not shipped so i contacted the company they said it would ship today. Monday it still hadn’t shipped so i called again. they said it would ship today i told them i had heard that before but they did finally make good and send me a tracking number. I did recieve it.
after 16 years playing music i have bought from every major music company in the dfw area and almost every online retailer. I write this so others will know of the lazyness and poor customer service that is become common in this industry and hopefully steer people away from the companies who fail to give basic customer service.
Place rating: 3
Huntersville, NC
What’s up with these people, ordered via internet paid via paypal, Cascio Interstate took my money then cancelled my order, all this occurred within 30 minutes. I called them at approximately 10:00 A.M. (their time) and was told that the individual who can assist me won’t be in until 11:00. Needless to say I opened a dispute/​claim with paypal. Just to be clear I attempted to resolve this, — was disconnected once and when I called back they stated they were going to transfer me but instead placed me on infinite hold. I guess the jokes on me.
I’ve amended my review as D.J. was super helpful and immediately resolved the issue. My frustration was with customer support reps, seemed I was getting the run-​around, maybe not.
Place rating: 5
Milwaukee, WI
Best music store in Milwaukee area. No one works for commission so no one is trying to sell you everything.
Place rating: 2
Milwaukee, WI
Customer service is lacking specifically in the drum department. I’ve been trying to get certain «in stock» drum sticks for over a month now with no luck. Finally the associate behind the counter deemed it best that I buy the sticks and they would ship them to my house which is 15 minutes away. I couldn’t figure this move out but hey-​i was out of his hair finally.
Note: I ordered these sticks from the warehouse and he told me he’d put my name on them and set them aside. That never happened 2x’s.
Place rating: 2
Riverside, CA
While vacationing, I have been to Cascio a few times. i’ve even made a few purchases, but I’ve also had to make some returns. What folks say on the sales floor does not necessarily translate at checkout. Particularly, assurances about time and cost have not been entirely straightforward. Most of my experiences there have been limited to acoustic string instruments. All in all, Cascio seems to me a «big box» store, more intent on sales volume than customer service. I’d call them a cut above Sam Ash and Guitar Center, but not by much. On the other hand, as a Southern Californian, I must say the parking is great!
Place rating: 2
Red Bud, IL
Made a special order and was told that my item would arrive in 3 – 4 weeks. Tried live chat 3 weeks later to see if I could get an update on the order, the rep said it was on order and that no further info was available. I then call the next day and speak to a Rep who says he will contact Tama and that he will call me back. Nobody called me back. Today almost a month later after the order, I try live chat and get a Rep (Peter) who tells me the item is on backorder. I ask if I can get a refund. Peter says to call cust service and they will honor a refund. Seems like Peter knows how to look into the status of an order.
Does Interstate not check the status of orders and update their Customers? I have ordered many in-​stock items from here in the past, but I will NEVER special order anything from here ever again. I guess once they receive your money, they could careless about the status of your order. Guess the price was too good to be true. Next time I will spend $ 5 more dollars and avoid this mess.
Place rating: 4
Killeen, TX
store has an awesome selection, very customer friendly I would recommend it in a heart beat
Place rating: 4
Charleston, SC
Pricey, but everything is these days. :(Cascio is a great place to shop and browse and try any instrument.
Place rating: 1
New Lenox, IL
I would highly recommend not ordering from this site.
They charge you right away… you wait days, no shipping notice, you email them and email them, they never reply.
The only time I got a response wAs when I opened up a dispute with paypal, whoa an hour later I get a reply, amazing how that works
Then they tell me it’s out of stock!
I guess they were going to wait how long to tell me that?
I could have had what I needed by know if I didn’t have to wait 5 days to get a reply from them.
Do yourself a favor go somewhere else
Sorry guys, get with it!
Place rating: 1
Castro Valley, CA
I cannot tell you how poor their customer service is and how misleading their website is. I spent days researching a 50 inch plasma smart tv. After settling on the one I wanted I went about bargain hunting to see where I could get the best price. There were a few places that advertised the tv on google for $ 699. Only 2 of them offered free shipping. Best Buy and Cascio. I decided to go with Cascio since they are a smaller company I wanted to give them my business over Best Buy. HUGE mistake. I’m just sick over this. I placed the order on black friday to ensure the best possible price. Today, Monday 12⁄2 I get an email telling me that they’ve calculated my shipping charges to be $ 140 and to please remit via paypal asap so they could complete my order! $ 140!!! Are you kidding me? I called customer service and the guy said oops it shouldn’t have said free shipping because the tv is an oversized item and that if you click on where it says free shipping it says oversized items don’t qualify for free shipping. It listed the oversized items and the tv was not on there so I felt safe in proceeding with the order. NOW they’ve updated the disclaimer saying that the items listed are just examples and that they decide what oversized. I have to re-​state that on google they listed this tv for $ 699 with no tax and free shipping! This particular item! When I insisted they honor the free shipping they refused and said all they would do is cancel the order. Normally that would be no harm no foul but because they waited so long, now Best Buy isn’t offering free shipping anymore and no other place is either in the tv I wanted. I’m so upset that I spent all that time researching and waited until black friday and this company completely screwed me! I get that it was a mistake but then it up to you to make it right. At the very least they could have offered to cover the shipping charges for Best Buy (which were ½ of theirs) but no. I’m telling you don’t buy from these people. You’ll be sorry. Just did further research and their accreditation from the Better Business Bureau has been revoked! Wish I checked their first.
Place rating: 1
Los Angeles, CA
I made a purchase from their online site a few weeks ago. I bought a pair of timpani mallets and I received one that was damaged (there was a significant bulge in the felt padding of one mallet). When I contacted them about returning the pair, they refused to acknowledge the damage, and would not pay for the return shipping.
Their products are substandard, their customer service is horrendous, and I will never buy anything from their store again.
Don’t be fooled by the cheap prices! It’s not worth the risk of receiving inferior quality products!
Place rating: 1
San Rafael, CA
Complete jerks. I’ve never seen such terribly rude customer service and no regard for a long-​time customer.
I’ve spent over five grand over the past two years here and every time I want to buy something here it’s like I’ve never shopped here before. The phone and email customer service is dismal, sometimes they won’t return your emails or calls, I asked for a few quotes on high end products and the email customer service guy rudely tells me to not request quotes unless I know what I want. Well, how am I supposed to know the pricing on things if they aren’t published anywhere?
Another time I bought something for over $ 300 and then I see the price dropped a few days later by $ 15, I called them up and the guy said sorry can’t adjust it. I told him that was ridiculous because I could just return my order today, then buy it at the better price. I asked for a manager and he finally said ok we’ll give you the $ 15 bucks difference. I had to fight for it, like I haven’t dropped over $ 5k at this place.
Whoever’s running this place needs a lesson in retail and customer service. Show your loyal customers some respect and make some incentives to repeat customers at least.
Their online sales/​promo codes are sometimes good, which is the only reason I come back.
Place rating: 4
Milwaukee, WI
Went with my mother to Cascio before the holidays. Apparently my father is going through some mid life crisis or something but got the bug he wanted an electric guitar and mom needed my expertise (which I have none when it comes to musical instruments) to pick one out.
Walked inside and the building is filled with every musical instrument you ever heard of and many you have not. Went to the back where the guitars are. Oh my, where do we start? There are so many to choose from.
The man in the back who works with the guitars was very nice. I’m just sorry I don’t remember his name because he should get the props he deserves for dealing with our billions of questions. We were given straight forward answers and were not pushed into buying anything for profit by him. Overall it was a great experience.
I love going to a retailer and they answer you honestly and don’t oversell or try to sell you something you don’t need just to make a commission. Cascio is this kind of place. I would recommend it to anyone looking for anything music related.
When all was said and done, we walked out with a guitar, case, strap, picks and stand for a great price, along with some new knowledge of guitars thanks to the great «guy in the back».
ALSO, last but not least… I checked in on Unilocal and received $ 10 off my purchase so the stand was pretty much free — Bonus!
Place rating: 5
Milwaukee, WI
If you are a musician, than this is your last stop! If you’re shopping for a musician, be careful, you may get more than you bargained for! Cascio’s store offers a huge selection in a very spacious and well organized store. I found the staff to be extremely laid back, yet helpful and courteous.
I am mainly a keyboard player and guitar player. The keyboards were nice and they had a decent selection of actual pianos, in a separate room so you can really appreciate the sounds. The rest of the keyboards are fun and are easy to play if you want to try out a variety. The «acoustic cabin» has some great guitars and I didn’t find it claustrophobic like other music store’s attempts.
All in all a great experience. Add in that it’s local and it is far superior than the other Milwaukee area music stores, well, it’s a can’t miss!
Place rating: 5
Wauwatosa, WI
If you are in the Milwaukee area /​vicinity — you have shopped or will plan on shopping at Cascio. This is THE place for the school-​aged musician all the way up to the aging musician still trying to live the dream, and everyone in between.
Cascio offers a wide variety of any musical instrument you could want. You can also rent if you have a student looking to get started. The music room is EXTENSIVE. They will special-​order anything you might need.
The staff is very knowledgeable and will help you with whatever your questions are.
If you should have any questions at all, there’s no pressure or high-​sales tactics (at least when I shop there). The sales people tend to leave you alone if you want to be.
All-​in-​all, a very good music store to have right in New Berlin. My one complaint? The parking lot. I can never find a spot. It’s a small price to pay to have such an awesome music store though!
Place rating: 5
Chicago, IL
Cascio Music has a great selection of instruments from drums, percussion, keyboards, weighted key pianos, guitars and electric basses. They also specialize in wind, brass and string instruments for the beginning to intermediate student. Cascio Music also offers private music lessons and has a whole room dedicated to sheet music.
I stopped in for a computer recording interface and some strings recently. I had a few questions on the interface, since I had no idea what I wanted or needed. Service was informed and friendly! Cascio has it all under one roof without seeming like a faceless music megastore.