Sunray Services

You may not have heard of these guys, they are not the biggest on Long Island but they are reliable and honest.
Had a big problem with my air conditioning. I called, they came over and took care of the problem. These guys were fabulous. No run around, no up-​sell — straight forward and all fixed.
I would use these guys for my air conditioning and heating any time.

I’ve had an AC /​heating contract with Sunray for years. Their guys are courteous, professional and neat, and I’ve always been able to rely on them. When I first began using them they were much smaller than they are now. That said, when there’s s need to speak with the management, they’re always very responsive.

I’ve dealt with this Company for almost 6 years now and I have to say it’s been a pleasurable relationship. Having been in Customer Relations and Sales for my entire professional career, I do like the fact that if I’ve ever requested to speak to an Owner regarding a question I’ve had, I’ve been always put in contact with one within 24 hours of my request. That speaks volumes as I hate when I’m given the run around. I actually had an issue in the midst of Hurricane Sandy a few years ago and one of the owners showed up at my house himself. I’ve always been impressed by Sunray. Hopefully you will be too.

I’ve heard of reports about service companies who damage property in order to make money on repairing the damage. Well here is one such report, my personal report. My gas furnace stopped working and I had to get someone to repair it. I found SUNRAY SERVICES in the local South Bay publication. I called and set up an appointment for that day. The service tech Chris arrived and we brought him downstairs to the boiler room. He opened the furnace and began inspecting the unit. When Chris got to the ignition module he had difficulty removing the spark wire. My husband watched as Chris used a plier to yank the spark wire from the ignition module. As a piece from the module fell to the ground Chris said a piece broke off but that’s ok because I need to replace the module anyway for $ 571. He went to his truck and brought in a new module and replaced the old one. At this time he still couldn’t get the furnace working and informed me that I now also need a blower motor, another $ 715. I started feeling extorted, totally taken advantage of and downright ripped off. I chose to pay the $ 100 service call and get a second opinion. The next day I got the second opinion and was informed that the original problem with my furnace was just the blower motor. But since the ignition module was damaged by the SUNRAY SERVICES tech I would also need to replace that. A new blower motor was installed and to show me that my ignition module was not the original problem as mentioned by SUNRAY’S tech, the spark wire was connected with electrical tape and the unit was working fine with my old module.
I immediately call SUNRAY SERVICES to inform them about their incompetent service tech and to see if they would do anything about it. I was told that someone would have to get back to me and that would be within the hour. That was a little after 1pm. At about 2:30 I called back and got their answering machine. Thinking they might have caller ID and are trying to avoid me, I blocked my number and called back. Not to my surprise they answered the phone. After telling my situation again to the girl on the phone she connected me with Craig. I’m not sure if he’s an owner or manager. Either way he was a terrible representative for the company. He didn’t want to hear anything I had to say and constantly spoke, then yelled over me. He refused to rectify anything and blamed me for wasting the company’s time by having a technician come to my home.
As a final note the ignition module cost $ 78 through Amazon, not $ 571 through SUNRAY SERVICES. The blower motor cost $ 165 through Granger in Farmingdale, not $ 715 through SUNRAY SERVICES. Including installation the savings was close to $ 1000. Is SUNRAY SERVICES a company you want repairing anything in your home?

Sunray are crooks. My Ac unit had no freon. Sunray came said I need a new unit with out ever coming in the house. He said maybe the freon would hold for. $ 650. The next day it was empty. They said they would come back for $ 500 and check for a leak but a new unit would be $ 7500. I refused and called a friend. He found the leak in 5 minutes braised it filled the unit it’s been 72 degrees in the house. Sunray is a crook. Stay away the said he didn’t know what game I was playing. He a lier and a crook

Usually these guys are great but they just lost a lot of respect from me (and maybe my contract renewal), we have had a yearly service contract with them every year since we got the central AC unit in our home.
I called yesterday that AC had gone out — talked to a woman and she said that they would send someone from 8 am to 1 pm. I called at 1 when no one had showed up. They had no idea who I was, it felt like my name never made it on the list. The woman on the phone says that I was now in the 1 — 6 pm service window. No explanation no apology !!!
I asked to be put first in the 1 — 6 pm window and she tells me that it does not work like that (nice right?). Then she tells me that they are down two techs for the day (totally understandable) but didn’t they know that at 8 am this morning and why not notify all the clients waiting on the list.
Ridiculous that people that you pay a yearly service contact to would treat a loyal long paying customers this way.

Don’t waste your time. We recently bought a house and had a problem in that the heat was coming up for no reason on a hot day in June. We could not get it to turn off and called the number on the thermostat. A technician was dispatched (and he was GREAT, by the way) and we were told that it’s $ 100 for the service call. Fine. But when the tech got here, he wanted to make sure we were aware that if the service goes over 30 mins., the price jumps to $ 375! We were NOT told this on the phone. The tech said they monitor his truck through GPS so he could not do anything for us if it went over 30 mins. Luckily, he was able to diagnose the problem and fix it within the time frame (there was a short in a wire). After he left, he called us and told us he just had a screaming match with his boss who was mad that he FIXED the problem. Apparently, he was just supposed to diagnose it and to fix it would require more money. My husband told the boss that the only way to diagnose this problem was to try another wire and in doing that it was fixed. We had paid the $ 100 already and certainly were not going to pay any more. This boss said ‘how am I supposed to stay in business?’ We said, by being forthright and honest and GETTING RECOMMENDATIONS, which we will never give. Duuuh! Will NEVER call them again.

Would not recommend… We contracted for Sunray Systems to provide and install new A/​C units plus a new high energy heating system. It had a 5 year warranty — some parts even listed as 15 years. Starting that winter, the heating system would shut itself off on very cold days. We called them back many times. but the answer was always the same — they could see nothing wrong with it, except that it shut itself down. We lived through a few seasons of this — waking up to a cold house and manually resetting the switch. Luckily we had no winter vacations planned or we might have had some frozen pipes! In 2011 (five years almost to the day), the system shut itself down and this time would not restart — plus we found a puddle of water on the floor. We soon learned we had a cracked heat exchanger. I learned that this part has a 15 year manufacturer warranty. Unfortunately the labor was $ 3800! It required complete removal dis-​assembly, and re-​assembly of the unit. We called the manufacturer and learned of another vendor. We had the another vendor install the new part (they were on site for more than three days). Unfortunately the system still shut itself down after this repair on cold days. The new vendor came back and tried everything they could think of – at no additional charge. They replaced the circuit board, the ignitor, and checked the settings many times, often spending hours working on the phone with the manufacturer to try and isolate the problem. Finally, one day, the new vendor realized that Sunray had installed the circulator pump upside down. This had sent freezing cold water into the heat chamber, causing vapors to trigger the sensor which shut the machine off on cold days. Eventually the cold water caused the heat exchanger to crack, which cost us $ 3800 to repair. When I took this matter up with the owner of Sunray, in an attempt to settle the matter, he accused me of making the entire incident up. He claimed that we fabricated the entire ordeal, and that no problems ever existed. Even though I faxed him some complaints and kept copies — and the fax prompted visits by his repairmen, he claimed that he never received it. Apparently his poor record keeping provides him a convenient, blanket denial. I would not hire Sunray Services if they were the last company on earth. This is very unusual, I am usually a very loyal customer and have only rave reviews for all the other companies we have dealt with.

I cant say enough about Sunray Services. I reside in a condo with all electric heat. My Heating/​AC ran continuouly and our electric bills were through the roof. I knew I needed a new unit. The salesman Eric showed up, assessed and suggested I go with a high efficiency unit which I did. My bills immediately were cut into 3^rd. We had rebates and incentives for the purchase which drove the price of the unit down too. Needless to say this new unit works great and keeps our home nice and cozy on the coldest days and real cool in the summer.
Sunrays service remains unsurpassed with yearly servicing. Their service men are always neat and curteous. I give them 5 out of 5 stars.

I had an issue with my system loosing freon every year but I could get through the season. Sun Ray came in and diagnosed the problem without really looking at the air handler. When they arrived their service person welded all the compression fittings and melted the entire unit requiring I replace the entire system.

A/​C replace and working fine. Two man crew work professionally and NEAT. They then make an appointment for the manager to come and make a final inspection. WOW. Price was right too.