M3 Collision Center

Went to M3 yesterday to clean out a car after an accident and everyone was very professional and very caring and understanding. This professionalism was very much appreciated at this very difficult time. The lobby was clean and inviting the damaged cars were kept behind a locked fence and even a clean bathroom. Only negative thing I would say was the car was parked in a spot with a huge puddle in front of it and it was surrounded by ice which made it very difficult to get into the car to remove my personal belongings. Not that I would ever want to do this again but for when accidents happen this was a great business to deal with.

Do not bring your car here for repair service. I had my car towed there because it is the local Geico authorized repair service. What a mistake! After 3 weeks I finally got my car back. I drove it home late that afternoon and the next day, the car was jolting and shaking and a horrible banging noise was coming from underneath. I had it towed back there and they can’t find anything wrong with it. I spoke to Keith, who was useless. I called Geico and they called Jason the adjuster, who wasn’t sure what was wrong. When I asked if maybe the alignment was off or the tires needed to be balanced. He said, Hey maybe. Then I suggested that maybe the differential was bad. He said, yes that sounds probable. Well, why don’t you check! Obviously this happened after I brought my car there although he indicated that the work done there at M3 was perfect. REALLY??? I don’t think so.

Brought our car here because it is the local GEICO authorized repair facility. After the car was inspected a staff person went over the repair estimate with me. During the repair I received emails indicating progress through the various repair stages. The repairs were completed on time with no surprises. Nothing to complain about at all.

Whatever you do make sure you take all your personal belongings out of your vehicle before you bring it there or it gets towed there. My son had his car towed there after an accident and he left a North Face jacket in the trunk. When he went to retrieve it a few days later in their lot it was gone from the car. I inquired about it to the very rude lady at the front desk and was told they found the jacket on the sidewalk outside. So when I asked how the jacket can go from a locked trunk in the back of their lot to the sidewalk in front of their office I was met with hostility by two other guys in the office along with the lady who has a major attitude problem. I think they got a little scam going on there.