Frank Webb’s Bath Center

Needham, United States

3.1

Open now

8 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 781-465-2436
Website:
www.frankwebb.com
Address:
100 Highland Ave, Needham, MA, 02494
Nearby public transportation stops & stations:
0.2 mi173 Oak St
0.2 mi156 Oak St
0.2 miNeedham St @ Oak St
Categories:
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Bussiness info

Accepts Credit Cards
Yes
Parking
Private Lot

Today

Today 9:00 am – 6:00 pm
Open now
Local time (Needham) 13:52 Wednesday, 28 May 2025

Business hours

Monday 9:00 am – 6:00 pm
Tuesday 9:00 am – 6:00 pm
Wednesday 9:00 am – 6:00 pm
Thursday 9:00 am – 7:00 pm
Friday 9:00 am – 6:00 pm
Saturday 10:00 am – 3:00 pm
Sunday –

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8 reviews of Frank Webb’s Bath Center

No registration required
Place rating: 1
Newton, MA
This place gave me heartburn and they don’t even serve food.
They have nice things here and some of them are even reasonably priced, but the whole sales setup there is maddening. You ask the price of an item and the salesperson disappears for 15 minutes to look it up on the computer. If you don’t like the price and you ask about another line… same deal. Gone for 15 minutes. Over and over again. No consistency of pricing either. You can be quoted one price by one salesperson and on another day it’s a whole different price. And way too much attitude all around. Very cranky and moody salespeople. They do have some nice things but overall it was not a pleasant experience. I would say go to Splash or Daddario.
Place rating: 1
Brookline, MA
Extremely poor customer service experience. We were given false details regarding pricing and lead time of our order for shipment. Felt like the representative we worked with really didn’t care whether or not we received our order a) correctly or b) in a reasonable time frame. Currently waiting for sink to arrive more than 3 weeks from order date (told 7 – 10 days originally) and still no idea of delivery window. Problem seems to be due also to FW Webb organization as a whole.
The showroom is enticing but don’t be fooled into patronizing the bath center when there are far better options out there.
Place rating: 1
Wellesley Hills, MA
Please do not waste your time and money at this place. My wife and I wandered around their showroom for a while two days ago and NO ONE asked if I needed help or even looked at me. My wife finally told to one lady but she did not move from behind her desk stand up and also did not offer any further help. So all I can say is… I’m not sure who their clientele is or how they are able to stay in business, but I won’t spend my money or time at this place. We tried to talk to other service rep ladies but we were also not greeted or helped until we flagged down someone to ask questions and even then we were treated as if we were disturbing them.
Based on their price range, I assume that they would provide very good services. Unfortunately, very poor customer services. We would not come back to this place.
Place rating: 5
Waltham, MA
So happy with my service, I love being able to go into a store and browse and not be badgered by sales people. When it came time and I had questions, my sales person spent a lot of time with me. The show room is great, and she was able to get me a great deal on some items that were discontinued too. My sales woman was extremely knowledgeable in all the products I asked about for our full renovation of two bathrooms. The cost is a bit higher than home depot, but I knew this going into the showroom. The products I purchased were better than what Home Depot has at their warehouse. The last item to be shipped to our house was the toilet, and the tank lid had a hairline crack at the top, I called FW, they immediately put in an order to replace, no charge. I highly recommend stopping by if you are thinking of remodeling your bathroom.
Place rating: 5
West Roxbury, MA
I gutted and expanded my bathroom. I added a steam shower with lights and speakers and an Acryline air tub. Everyone who worked on my bathroom has asked for pictures because it looks beautiful. The salesperson who helped me from start to finish was Gina. She was so helpful in every way. Some things went wrong with my plumbers breaking small parts and Gina was able to replace the parts no problem. She is so knowledgeable, professional and helpful in every way. My impression of Frank Webb is they are all very helpful because whenever I needed something everyone at the Needham store went out of their way to help. This is a great store with beautiful products and exceptional customer service. The showroom is beautiful too.
Place rating: 2
Brookline, MA
Avoid, avoid, and then avoid some more. One of the worst experiences I’ve ever had with a home reno. The only reason I didn’t give 1 star is because they were reasonable about making up for their mistakes. They have a nice showroom but there is a serious disconnect between the ordering stage and delivery stage. Multiple items came through either incorrect or damaged and reships came in again either incorrect or damaged. Do yourself a favor and go somewhere else.
Place rating: 5
Scituate, MA
My husband and I recently visited the Needham showroom with a vague idea of how we wanted to remodel our bathroom. We were helped by Kim and Barbara. They were both extremely helpful and full of great ideas. They showed us lots of products we had never seen before which will solve many of the problems of our small (only) bathroom. They were not pushy at all and showed us many different options. They are both very knowledgable about their products and were extremely patient with us (we were there for several hours), answering our many questions. We now know exactly what we want for our bath remodel and will be using FW Webb for all of our plumbing fixtures. We highly recommend this business!
Place rating: 5
Newton, MA
They have a really lovely showroom and the staff is very helpful. This can be a tough parking lot, but there is dedicated parking for the showroom.
I am an interior designer and my sales person is Kim Lyons. She consistently goes out of her way to help out and is very responsive. But I have talked with many of the sales people and they are all pleasant and helpful. I highly recommend using them for any plumbing fixtures you need in your home.