You order wood, they come dump it on your lawn. It is a rather basic service at rates that seem to me to be a bit higher than average. Once they reopened the canyon I finally made it home and realized I needed to get ready for winter fast. Due to the flood, wood suppliers have a significant wait list and none that I called were able to deliver for at least a month! Since I live somewhat off-grid my primary method of winter heating is my wood stove so I needed something quick. I spoke with Jane who was not the most cheerful person I have ever spoken with and she was somewhat defensive off the bat as if she expected me to argue about her rates, which were nearly double what I expected. Then add extra for shorter lenghts(14″) which I needed. Then add for delivery, on an on. If you pay in cash they’ll give you a small amount of kindling. Everything else is additional charge. I believe in supply and demand, and since they were the only ones with the supply and could deliver I agreed to the price. When they showed up I expected them to either have it on a pallet or be able to stack it(for what they charge it was a resonable assumption). They just dumped it on my lawn, completely unsorted! When I asked if they were going to stack it I was told that it was $ 100 per cord extra to stack wood which would have put the price for two cords at just under $ 1000! Now it is my fault for not asking beforehand, but according to these folks two cords of split wood(1.5 pine, .5 oak) delivered and stacked should cost just under $ 1000. In the end they delivered what I ordered and the wood seems well seasoned. I would have given more stars if the price and service were better and the personalities a bit friendler. I also would have preferred if the oak was sorted separately from the pine. The service and value just is not enough to ensure any kind of loyalty. I recommend anyone needing firewood first shop around a bit more, and next year I will defintely order earlier in the season with someone like Bustamante.