J.Crew Factory

Two sales clerks body shaming me 2 feet away from me as I stand in line to pay? This is the last time I’ll be handing my money over to this business or any other of its stores. No thanks!

I used to be an avid J Crew fan. But my last experience at this outlet store will unfortunately be the breaking point for my consumer relationship with them.
Long story short; having been out of the country for two months, taking advantage of the last bit of free time left with my wife before her redeployment with the army, I missed the return window of 30 days.
I went into the store thinking they would be understanding of the situation, especially since all I wanted to do is change the size of the pair of pants I had. But instead I left the store disgusted in the customer service I received.
I first requested to exchange the item with no explanation, as I had just done the same thing for several items purchased from banana republic and express with no problems. But when I presented the receipt to the cashier, all I got was a cackle in my face and a, «there’s no way». To which I requested if I could talk to a manager to explain my situation. When the manager came up, I immediately could tell she was not going to be receptive. Either way I politely explained my situation, to which I got another snoody, «no can’t do it». Not a, «I’m so sorry but unfortunately due to corporate policy you’ll have to take this return up with corporate due to the days past purchase». But just a no…
Don’t think I’ve had a worst retail experience in the clothing world

Wolette turned my day around… SHE is the epitome of customer service. I will definitely be visiting again!

This is mostly about the customer service I received, which was EXCEPTIONAL. I went to J. Crew Factory Outlet, it’s Tuesday, and I’m still thinking about how good it was.
It was a crowded day at the outlets Saturday. Couldn’t find parking, couldn’t maneuver through the crowds to get to the store. I was going to J. Crew on a mission to return a bunch of online orders. There was a long line at the checkout… like REAL long. I waited for no more than 10 minutes to get through the line, which was pretty amazing.
So I get up to return my box of goods, and while the one girl helped me, I couldn’t help but notice… The woman who must have been the manager was a MACHINE. She was just killing it. Every person she checked out, she made friendly chit-​chat with, but in a very genuine way. When my returns were taking a while, she jumped in and helped the other employee to sort through some problems. She had a great attitude, extremely helpful and knowledgeable. Another employee noticed I left my 15% coupon in the return box and gave it back to me, not missing a beat. I just felt such a positive feeling about the whole experience. I don’t know if I have describe it well, but just… well done. The manager of this J. Crew Factory on Saturday March 21 is awesome. Other employees were great too.
I will be back! (sorry wallet)

Love Jcrew and the location but the staff isn’t up to par. They are few and far between and you wait a while to get checked out. Also fitting room assistance is very slow. Maybe a upgraded staff can help?

Nice store but painfully understaffed. Waited 25 minutes to check out when the store was almost empty. Most of the people just walked away after waiting in line. Paying should be the fast step when shopping, not the slowest.
I like their clothes but I probably won’t be back to this location.