Sears Auto Center

I’d give them 0 stars if I could. Terrible service — to make an appointment I had to call 3 times. Appointment for 4 PM this afternoon. I arrived 15 minutes early, waited patiently and was finally greeted about 10 minutes later by a guy named Dennis who took his sweet time even acknowledging my presence. My car was in just for a simple oil change and to replace one of the lights in my interior and get some new windshield wiper blades. I was told that I would receive a phone call with an estimate of the job. Two hours pass (thank goodness for being at the mall) and NO phone call. I had to leave for a class so I took a walk down to see what was going on and the car was just being finished — hood still popped. No call. Nothing. Another 10 minutes pass and Dennis tells me that the car is just about ready. So again I wait. Another guy brought in his car at 6 PM for an oil change and tire rotation and Dennis told him that they probably wouldn’t be able to do it tonight… there were no other cars aside from mine and they close at 7. Seriously??? Dennis asked if the guy wanted to make an appointment and I said don’t bother, it means nothing… to which Dennis says «well the appointment is just so you’re the next car in, we don’t necessarily take you right at 4». What? Why bother having an appointment? Wouldn’t I be the «next car» if I was a walk in anyway? So the guy left and I said there’s a jiffy lube up the street on route 9. They’ve had me in and out in 15 minutes.
The best part? They didn’t even fix the interior light. But they sure did recommend additional services to be done to my car.
I had been coming to Sears for 3 years, never a problem. I will never come back again.

They waste your time. Took an appointment but they took 2.5 hrs for oil change. Tried to sell up. Oil change 55 $? Overall very ordinary place. Dont waste your time here.

Went to Sears Auto Center for an oil change and tire rotation, price and service from Jeff, and the mechanics were excellent! I’ll be back!

I’m going out of my way to write a positive review after my experiences at this location. The manager, Rick, has turned every experience into a positive one and has gone above and beyond for customer service. The employees at this location are very knowledgable about the mechanics. I had an issue with scheduling but Rick made sure the procedure was done and was calm in fixing the situation despite my volume, tone, and frustration with rearranging my schedule around the appt. He is really a class act and has earned my repeat business, which is hard to do. I also like the guys who work there because they take their time and make sure they do an above standard job. They really try to please every customer and despite any hiccups, I’m happy with the service I received and will continue to go to Sears auto in Natick for all future auto services. Well, as long as Rick is still the manager ;)

Do not come here the customer service is awful, Jeff the guy in the front is rude and very unprofessional. Called to make an appoinmet for a oil change and they say that they don’t do appointments for oil change, I come in and Jeff the guy in the entrance tells me «what do you want?» With a rude tone, I said I want a oil change, he said if you don’t have an appointment is gonna take you about 3 hours, so I said I want to make an appointment, he said sorry we are book for the day can’t do it. When he said at first it was gonna take me 3 hours for a oil change. I called to speak to the manager and he keeps answering the phone call. I’m really upset with sears and I will never trust any of these «technicians» in my car.

Called in advance to ask for their hours and and they told me «we close at 7 but we’re done for the day.» (I called at 6pm) the man continued to be difficult and wouldn’t even look up tires in stock for me. DO NOT GO HERE. It’s no wonder why when I go to the mall that store is a ghost town. They have zero customer service.

if I could leave negative stars I would. I got 4 tires replaced on my vehicle. less then 100 miles later I was driving on the highway and heard what sounded like a flat tire. I made it home and took a look to find my rear tire was about half a spin from falling off. they didn’t tighten my lug-​nuts at all. 2 out of 5 on my passenger rear were barely tightened. front two were tightened.
this to me is a huge concern. its unacceptable to allow a vehicle to leave a mechanics in such condition.
I contacted sears to let them know the situation and the manager told me that it was my vehicles fault that the lugnuts came loose, and my responsibility to have checked them before operating the car. I just paid over $ 600 to get a job done, I should be able to leave with confidence. I shouldn’t have to check my lugnuts after less then 100 miles. no trust in this place and I will never go back. be aware. they could care less about customer service or satisfaction. Luckily my tire didn’t come off on the highway and cause an accident, especially having a baby in the vehicle.

High prices, low quality. I came to replace a headlight bulb. In a month it stopped working. They refused to fix it for free.

I have tried this Sears Auto center twice and in both cases they have shown a disregard for the customer.
The first time, I had new tires put on a car, and when I got home I notice that they had forgotten to replace the wheel covers. I called and was told that they had the covers, and that I should come in and get them. When I explained that this was not convenient for me, they (reluctantly) agreed to send them to me. A few weeks passed without the rims showing up. I called again and talked to another person, and subsequently received the covers.
The second time I also had new tires put on another car. When I got home (sounds familiar, doesn’t it?) I noticed that there were a number of errors in the printed invoice I had received — most notably, the mileage on my car was noted at a very low (and very inaccurate) number. Since the tire warrantee is based on tire mileage, this is an important number to get right. I called on Dec 2, 2014, and talked to someone who was «busy» and would call me back later that day. No call back. I called again the next day, and talked to the same person, who assured me that a corrected invoice would be sent to me. At this time of this writing (Jan 13) I have not received the invoice.
These guys are two fails for two tries. I strongly recommend taking your business elsewhere.

I called ahead to ask if they had my part in stock. They told me they did, so I made an appointment. An hour and a half after my appointment start time, they had done nothing to my vehicle. Five minutes before closing, they communicated with me for the first time since I gave them my car, telling me they didn’t have my part in stock, and telling me they could do it the following day or use a similar part that could be potentially bad for my car. Faced between sleeping in the mall parking lot or getting the replacement part, I did the latter. They ended up giving me an inferior part and no labor discount. What a horrible experience…

Was told my procedure would take an hour and a half, but it took more than 3. When I asked why it took so long they said that’s how long it takes. Won’t be going back here in a hurry.

I bought some car mats on online for store pickup at this Sears auto center location; arrived and waited for 15 – 20 minutes for this employee named Joe to get it for me. After arriving home found out he gave me the wrong car mats. I went back later and asked a employee named Jeff that I had the wrong item; said in a irritated tone with me that I should ask the person who helped me. I found Joe again and told him the situation. He said he didn’t have the mats that I ordered and the ones he gave me were the closest one. I asked him if there were any nearby sears that had them. He called another store and looked visibly annoyed through out the call. After the call I just asked for a refund.
The service was poor; no apology for giving me the wrong item or explaining to me the first time he was giving me something else. Overall horrible experience.

I have used this place twice. Once to fix a flat tire, and the other to check to see if I needed an alignment. They said that I didn’t need an alignment and didn’t charge me for the check. They could easily have screwed me. An honest automotive shop. What a concept! Big five stars!

Went there today because I was told by (mulitple) people I needed two new tires and figured I should get in before winter. Checked online to see if they had the tires I needed in stock and called. They saw me right away and showed me the print out of what I was getting charged for. When I said I didn’t want the optional services there was no pressure, which I love. They checked the alignment, said I was good to go on that and took that off the bill as well. Done within 2 hours when I picked up my car they said they noticed my struts needed to be tightened and did that for no charge. Great experience (and great price for tires)!

Sears Natick told me my battery was fine but I needed a new alternator. They also flushed my coolant for me. I denied the alternator replacement however, feeling uncomfortable about it.
The next day, my car wouldn’t start and there was fluid leaking from the front of my car. I had it towed to the dealership.
My battery was not okay, I needed a new one. My alternator was indeed fine (thank god I denied that from Sears!). They had also broken a coolant hose and the coolant was now leaking from my car.
I was sure to hand Sears the bill at the end but DO NOT WASTE YOUR TIME THERE. Such a hassle! They don’t know what they are talking about!

Their hours make squeezing in an oil change or other minor «repair» (ie new bulb or wipers) a snap. If you have breasts, be prepared for them to attempt to up sell you (say no). Maybe they try to up sell the male customers too?
For anything more than an oil change in this area, I recommend Natick Auto Clinic.